Na'eem Adams | Page 25

Wonderful service My service manager Na'eem Adams consistently provides excellent service in making sure he understands my concerns and then that I understood the serv My service manager Na'eem Adams consistently provides excellent service in making sure he understands my concerns and then that I understood the service to be provided. I had listed a rear tail light being out because that is what my service manual indicated. I changed the bulb but I continued to get a message that the light was out and the Right turn signal kept blinking faster that normal. Unfortunately, when I left, the fast-blinking signal continued, so I returned to Na'eem who did a walk around to discover that the right front signal light was out. and rectified the problem immediately. Would recommend that service technicians do a further search on issues of this type rather than just relying solely on customer info. Sounds like a fluke, but I trusted the indication lights and it never occurred to me to check further. My other complaint is the length of time I had to wait to receive info regarding recommended preventive services that I chose to schedule for a different day. Regardless, I think I receive great service and will continue to come for servicing. More

by BETTIETEEL Verified Customer Verified Customer

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Great service Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at P Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at Pasadena Rusnak. More

by LAWJHO Verified Customer Verified Customer

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Wonderful folks The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming b The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming back. More

by STEVEGRUIZ Verified Customer Verified Customer

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Great service except without waiting long time Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the service to be done. I got there 7:30am, I don’t finish until 10:15. I have to hurry up to catch up my another appointment at 10:30am. Everything else is good. Job is well done. Rep was there to answer any questions. Just wish faster service or have a loaner car. Thank you for listening. More

by Eyemzhao Verified Customer Verified Customer

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Exceptional service . . . as always! I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and bey I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and beyond." I have been working with Na'eem for a few years now, and he consistently goes above and beyond. Whether it's quickly arranging a rental car for me if he needs to keep my car longer than anticipated or driving me home himself if the courtesy car has already left and I need to be home to meet my kids after school, Na'eem takes care of it every time with a smile. This particular service appointment was a "biggie," and I was not only out-of-town while it was happening, but I was wondering if it was time to think about a trade-in or put the money back into the car. Na'eem really walked me through it and helped me feel I had made the right decision. This is my first Volvo, and I bought it because I wanted to drive "the safest car" when I moved out to California and was going to be learning new routes and settling in my family. I have three boys, and things can get pretty crazy in the backseat . . . and now the passenger seat. And now Oh My Lord! They are about to learn how to drive. I feel confident that my car is now in tip-top-shape to tackle that adventure :) Na'eem even caught the bulb light at the last minute which was flicking on and off when I was driving it but never seemed to show up when the mechanic was looking at it. He got it speedily replaced, and I was on my way to pick up the kids. Thank you, Na'eem. When the time comes to replace my car, I'll be back in the showroom for some test drives! A shout-out also to Jorge (I think I got the name right) who fixes my Bluetooth for me when it gets and out whack (or when I just can't remember how to pair it) and drives me home and shares his "posole" recipes. Wait . . . one more shout out. Sue. She is always pleasant and helpful, and I enjoy driving up to see her in the Service Area every time. More

by DEBRA.BEDEVIAN Verified Customer Verified Customer

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Great Service Dept I have been servicing my XC90 at Pasadena Rusnal for the past 2 years now. My service advise Na'eem is great. His always firendly, easy to talk to and I have been servicing my XC90 at Pasadena Rusnal for the past 2 years now. My service advise Na'eem is great. His always firendly, easy to talk to and direct to the point. Exactly what one needs on a service adviser. More

by NINOBYBRYAN Verified Customer Verified Customer

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Excellent in All Aspects Our scheduled service was handled efficiently, courtesly, and with attention to detail. We arrived at our appointment time and the service staff had t Our scheduled service was handled efficiently, courtesly, and with attention to detail. We arrived at our appointment time and the service staff had the car processed and off to the service bay promptly. The car was ready when promised. The experience at Rusnak was great. More

by Volvo1 Verified Customer Verified Customer

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Wonderful service staff Excellent service staff, from Sue to Na’eem to Anthony , excellent personal and professional service, rental car coordination, excellent with explaini Excellent service staff, from Sue to Na’eem to Anthony , excellent personal and professional service, rental car coordination, excellent with explaining problems found and warranty applications, all excellent without reservation. More

by SARABARLOW Verified Customer Verified Customer

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Excellent service. After being reminded on my Volvo's navigation screen that my car was due for service, I made an appointment at Rusnak. for it's 12 month service. The After being reminded on my Volvo's navigation screen that my car was due for service, I made an appointment at Rusnak. for it's 12 month service. The service I got was excellent, from the welcome I got when I drove in to the completion and review of the work performed. Na'eem (Service) is very knowledgeable and pleasant to work with. I highly recommend Rusnak for your next car purchase, or car servicing. p.s. I love my 2016 S60 Volvo. More

by Gunnar Verified Customer Verified Customer

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Courteous,Knowledgeable and Prompt The staff and service were exceptional. My wait time was as stated and the staff was courteous and knowledgeable about what was needed. Job well done! The staff and service were exceptional. My wait time was as stated and the staff was courteous and knowledgeable about what was needed. Job well done! More

by ETUCKER526 Verified Customer Verified Customer

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