Nai Saechao | Page 3

Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More

Print

I gave this place a good review and now I've changed my mind. I was told more then once my toyota camry 2023 came with no alarm which I thought was really strange ...I questioned the sales guy and the fina mind. I was told more then once my toyota camry 2023 came with no alarm which I thought was really strange ...I questioned the sales guy and the finance guy and both said no it doesn't come with one. I believe we were lied to because it indeed has an alarm we found by accident and I believe I was lied to so I could be talked into buying lo jack from them. Had I known it had an alarm there would be no need to buy lojack which is terrible by the way. I think they took advantage of me and my 93 yr old mother who paid cash for a thirty thousand car. Elk grove toyota you should be ashamed of how you do business and the 2 people who helped us should be dealt with. I want people to know that this is not a good place to buy a car. They are liars. More

Print

Working with Bill was a very amazing experience. He made my first time buyer experience incredible! Definitely recommend. i had a 10/10 experience, thank you so much Bill. You’re truly appreciated!! He made my first time buyer experience incredible! Definitely recommend. i had a 10/10 experience, thank you so much Bill. You’re truly appreciated!! More

Print

Sale person and financing person are friendly. Especially financial guy make the process go through quickly and painless. 👍👍 Especially financial guy make the process go through quickly and painless. 👍👍 More

Print

Super easy buying process! Great price and interest rate!! Didn't spend hours and hours in the dealership to get to the deal that worked for me 😍 I’d definitely but from them Great price and interest rate!! Didn't spend hours and hours in the dealership to get to the deal that worked for me 😍 I’d definitely but from them again!! Thank you for making this such a easy process 😊 More

Print

Great experience. The staff really took care of me and made this experience very easy. Best dealer i’ve ever had to work with. Thanks EG Toyota The staff really took care of me and made this experience very easy. Best dealer i’ve ever had to work with. Thanks EG Toyota More

Print

I just wanted to Thank Brian Rea, Nick Kersten, Nai Saechao and Dave Moore for excellent customer service when purchasing my new 2023 Tundra SR5 4x4. I look forward to working with the team to take car Saechao and Dave Moore for excellent customer service when purchasing my new 2023 Tundra SR5 4x4. I look forward to working with the team to take care of my new truck in the future. I highly recommend getting your next car or truck from this dealership. I was treated like part of the family. Thank you all very much!!! More

Print

It was a nice and smooth visit. Easy in and out with everything done within 1.5 hours. Easy in and out with everything done within 1.5 hours. More

Print

Brian Rea made getting my first new car a wonderful experience. He was very kind and I didn’t feel like I was pressured, like how things occur at other dealerships. I always felt he was happy to help. experience. He was very kind and I didn’t feel like I was pressured, like how things occur at other dealerships. I always felt he was happy to help. I highly recommend connecting with Brian if interested in getting a car! More

Print

I want to thank Brian Rea for always providing the best service at Elk Grove Toyota. Brian has been assisting my family purchasing Toyotas since 2006. I think we have purchased approximately seven vehicles service at Elk Grove Toyota. Brian has been assisting my family purchasing Toyotas since 2006. I think we have purchased approximately seven vehicles from Brian over the years. And just yesterday (7-1-2022) Brian found me my dream Tacoma TRD Off Road 4WD truck faster then expected and I am over the moon. Of course the finance and service department were also wonderful but Brian you will always be my favorite! Thanks More

Print