"Amazing Experience "
We have had our car for 14 years. Hate buying cars. Jeremy was so wonderful, efficient and fair. The time spent there was purposeful and so grateful for their thoughtfulness and care. Highly recommend Jeremy and Jon!! Finance was a great experience too, which is a rarity.
"Service wait time"
I have always been happy with the sales and service at E G Toyota. However, for the first time I made a reservation for my regular service. I thought by doing this I would only have to wait the 20-30 minutes it takes to do the job and be on my way. It took much longer and had I known this in advance I would have done my usual.....just leave the car and pick it up later.
"No hassles, expedient and professional. Ideal"
- Mike Butler
What sold me was my previous experience with the Service Department. We are a Honda family but I bought a used Camry from our neighbor for one of our kids. The Service Department has simply been OUTSTANDING! I like outstanding. When it came time for a new truck we knew what we wanted (Tacoma). We negotiated everything on line and simply went in, completed the necessary paperwork and drove off with the exact truck we wanted.
What was nice about buying is was how expedient and professional the process was start to finish. Bill Gann and Nai Saechao knew exactly how to proceed quickly and courteously. We left with all questions answered and very satisfied. I returned the next day to talk to Parts Department to inquire about a product and found the same high level of customer service I had experienced with service, sales, and finance.
Truly exceptional car buying experience at Elk Grove Toyota. From the internet sales team to finance and customer orientation, the entire team provided a smooth and pleasant car buying process. I've purchased many cars in the past at other dealerships but Elk Grove Toyota is the best I've seen. Thank you to your team for excellence in customer service. All businesses should operate the same way Elk Grove Toyota operates.
"Tacoma & Prius Purchase"
- Daniel S.
By far, the best car buying experience we've ever had, my wife and I bought two new vehicles (Tacoma & Prius) from Elk Grove Toyota. Bill Gann was an exceptional sales person, he was professional, personable, courteous, & attentive to our needs. I live approximately 2.5 hours south of the city of Elk Grove; Bill kept the lines of communication (phone, email, text message) open & provided timely updates throughout the entire buying process. The Tacoma was on site, but the Prius wasn't, Bill and his colleagues secured a dealer trade in very short order. In addition, their prices were of unmatched. I shopped Northern & Southern California Toyota dealers, they couldn't/wouldn't beat or match the price of the vehicles. Lastly, the Finance Department Managers (Nai Saechao & Alberto Aguilar), like Bill, were complete professionals, they were thorough in providing the requisite information related to the packages (vehicle protection products & services) but allowed us the liberty to choose based on our needs, not the needs of the dealership. I whole heartily recommend Elk Grove Toyota.
Received excellent service from the first email through the day we met on 5/25/2018 and drove off with the 2018 4Runner. Thank you.
"Sales & Service Review"
This review is for the purchase of my vehicle in January 2018 and the Service I had done in May 2018. The employees that I have dealt with at Elk Grove Toyota are very friendly, helpful & knowledgeable.
I have been a happy Toyota customer since 1999.
"Great Experience and Lowest Cost in Greater Sacramento Area"
- Sam B
I did my research and e-mailed ALL Toyota dealers in the greater Sacramento area searching for a 2018 4Runner and the Internet sales person (Pete Johnson) was the only person who was responsive and interactive via e-mail. Based on my experience, all other dealers kept pressuring me to show up in person before they can share anything which defeats the purpose of online shopping. Nai Saechao (the finance manager) was professional and straight forward. At the end, we drove 40 minutes away from home passing 2 other dealers to get a great car for a great price.
"Excellent Service! "
The technician was knowledgeable, friendly and helpful. The service was excellent and wait time was quick. This location have excellent personnel from sale "Pete Johnson", to finance " Nai Saeshao" to "Andy Tran" in service. All my experience here had been nothing but excellent!
"Solid experience at Elk Grove Toyota"
It was a pleasure working with Long, Jay and Nai. Good guys...knowledgable...easy going. Long even went out of his way to help me bring my new truck all the way back to the Bay Area. I would definitely recommend working with Elk Grove Toyota.