Naim Qubrosi | Page 14

Quick check in. Check out on time as promised waiting area very comfortable Great coffee Check out on time as promised waiting area very comfortable Great coffee More

Report | Print

Appointment was quick and all were friendly, professional and were able to answer all my questions and were able to answer all my questions More

Report | Print

Niam is a great help. Always enjoy seeing him at Handys. Ill always be a Handys service customer! Always enjoy seeing him at Handys. Ill always be a Handys service customer! More

Report | Print

the one that waited on me to have my service done on car did a great job in helping me did a great job in helping me More

by salger721 Verified Customer Verified Customer

Report | Print

One big problem: I was told when I arrived for my appointment for a simple state inspection and a tire rotation that the appointment would be two hours. The tech told me the reason why was that they appointment for a simple state inspection and a tire rotation that the appointment would be two hours. The tech told me the reason why was that they didn’t have quite enough people and that they were busy. As an employer, I understand the problems in getting help. Also, as an employer, I understand the incredible importance of managing expectations. I was forced to call and postpone a different appointment (Not with Handy ) because I didn’t know until I arrived that the was going to be two hours.. My point is this: if the appointment is going to take two hours, which I understand, that fact should be explained clearly at the time the appointment is made, not when the appointment actually occurs. More

Report | Print

Many thanks for prompt service and calling me to update my Lexus RX400H’s status. . The car sat 4 weeks at a competitor and they didn’t even look at it. They made no calls to me and no responses to countle my Lexus RX400H’s status. . The car sat 4 weeks at a competitor and they didn’t even look at it. They made no calls to me and no responses to countless phone calls. Naim updated me regularly and Handy looked at it the first day and and fixed it within several. Many thanks! More

Report | Print

Charged me 900$ of labor for 3 hours of work and then refused to help or call back when I left a message for management. refused to help or call back when I left a message for management. More

by jasoncfusco Verified Customer Verified Customer

Report | Print

I don't trust them. I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an ali I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an alignment when they aligned the same car a week ago. Next time I think I'll have them do the required maintenance, make a list of all the work they say needs to do be done, and take it for a second opinion with someone I trust. I see there are no other comment blocks, so I'll add that Naim, while dotting all his customer service i's and crossing his t's, seems to be the one pulling the wool over customers' eyes and being less than honest. He reminded me exacty of Nathan Shelley on Ted Lasso. He comes across as "only here to help," but is in reality fleecing customers and is dishonest and untrustworthy. More

Report | Print

On May 6th, I had an appointment to take care of a recall issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milag issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milage. Then he asked me if I was going to wait for the truck to be done. I said yes and that I would be in the waiting room. Which by the way is what I always do. I was told that the appointment may take 2 hours because of it being snow tire removal season. I waited and watched other service representatives come in to tell customers that their vehicle was ready go. I’ve seen that every time I’ve been at Handy’s for service. Except not this time. During my time I was working on a building material order. After three hours of waiting, I went back into the service bay with the intent on asking about my truck. Both service agents were busy, so I went back inside to the waiting room. Thirty minutes later (now after 3.5 hour wait) I went back into the service bay to ask about the truck. The service agent that checked me in said that it had been finished for quite a while. As it turned out, a while had been an hour and a half. I asked why he had not come to tell me that the truck was ready. He said “I texted you.” Which meant that he was too lazy to walk 50 feet to the waiting room like the other service agents. Even after 3.5 hours! Do or don’t you have standards for customer service? It appears not. His actions were disrespectful and certainly blemished the reputation of the dealership. He ended our conversation with “have a nice day.” The day was already ruined. More

Report | Print

Dealer was courteous and professional and very informative. Pointed out future service requirements and the reasons why the service is needed.. informative. Pointed out future service requirements and the reasons why the service is needed.. More

by accibstalbans Verified Customer Verified Customer

Report | Print