Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli | Page 7

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.5
147 Reviews

Languages Spoken

English English

4.5

147 Reviews

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147 Reviews of Nancy Gennarelli

March 14, 2026

Dealership Rating
Employee Rating

The Senior Service Advisor and auto personnel were very knowledgeable, friendly and helpful. They were quick, efficient, and delivered on their promise. The cost was reasonable and everything functioned p More

by dragonflyswhisper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 13, 2026

Dealership Rating
Employee Rating

Great customer service except the long waiting period She always goes above and beyond each time i have my car service More

by LINDA1010.45.LT
Recommend Dealer
Yes

Other Employees Tagged: Mrs Nancy

March 12, 2026

Dealership Rating
Employee Rating

Truck should have been rechecked before I picked it up from dealership also truck was not as clean as I had hoped More

by ERR226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Santomieri, Jose Avila

March 11, 2026

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Employee Rating

Vehicle not done when they said it would be, Price for service changed at least 3 times, parts that should have been under warranty were just taken from old engine I got less than a year ago, services way More

by mfcochran03
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Mar 12, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 11, 2026

Dealership Rating
Employee Rating

They were very welcoming and the service was professional and swift. The waiting area for the customers was spacious and very accommodating. I would recommend Southern to anyone. More

by jrdrewery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell, Jim Misjak , Alex Adams, DeeDee Brenaman, Ray Korchak

Mar 12, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 10, 2026

Dealership Rating
Employee Rating

Good customer service If you want me to reply About my experience at the service center I did More

by BUDMARSHALL66
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Mar 12, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 10, 2026

Dealership Rating
Employee Rating

Nancy is amazing. She kept me informed from the beginning and throughout my car being serviced. Her reaching out to me to explain what was needed made me so happy. My More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 08, 2026

Dealership Rating
Employee Rating

Very convenient and worth purchasing a vehicle from here. Amazing service and was very quick. More

by SHACOREC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 28, 2026

Dealership Rating
Employee Rating

Overall the dealership did in the outcome make me happy. However, it started off lovely. I could never get in contact with anyone. I don't know if Nancy was just that busy but I'd expect a call or a text wi More

by Hobeluv
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Mar 10, 2026

Southern Chevrolet responded

We appreciate your feedback and are eager to better your return experience.

February 28, 2026

Dealership Rating
Employee Rating

Ms Nancy and her crew was very productive, got my vehicle in and out quickly. More

by MRSAMB1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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