Nancy Gennarelli | Page 8

I did not have a positive experience with Southern Chevrolet due to fact that my 2021 Camaro began leaking coolant only after they serviced my vehicle. They were supposed to replace the thermostat hou Chevrolet due to fact that my 2021 Camaro began leaking coolant only after they serviced my vehicle. They were supposed to replace the thermostat housing due to a recall. Upon diagnosing my vehicle, I was assured that no leaks had been found following the pressure test, and the only issue that needed to be addressed was to replace the thermostat housing. After picking up my car from them on Friday, I returned my car to them that following Tuesday due to a severe coolant leak that didn't exist before. They tried to say that they possibly "missed the leak" the first time, then my service advisor Nancy proceeded to tell me that a pipe was leaking and needed to be replaced, and that she would send an estimate over. I was livid because whatever they did or didn't do properly caused the sudden leak, now they're trying to charge me for their negligence. This was evident in the fact that the price started out as $800, then reduced to half ($400), then reduced to $110 only after I refused the service and told her I'd be picking up my car. I agreed to pay the $110 just to get my car repaired and out of their hands for good. After picking up my car from them a second time, the leak is still not 100% resolved. I'm seeing droplets of coolant on my garage floor ever since they supposedly repaired it. I regret allowing them to touch my vehicle and I wouldn't recommend them to anyone under any circumstances. At this point, I wonder if this was purposefully done. Never again!! More

by candigirl83 Verified Customer Verified Customer

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Always a pleasant experience when dealing with southern chevy. It feels like I am a little more than a customer whenever I go chevy. It feels like I am a little more than a customer whenever I go More

by kalebwilform Verified Customer Verified Customer

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Top Notch! !! Nancy and Crew alway provide Top Notch Service and alway goes the extra mile to ensure maximum satisfaction!!! My vehicle is back running like a ch !! Nancy and Crew alway provide Top Notch Service and alway goes the extra mile to ensure maximum satisfaction!!! My vehicle is back running like a champ!!! More

by rmartindjnflo Verified Customer Verified Customer

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Service was quick and the representative was professional. I was completely satisfied with the service professional. I was completely satisfied with the service More

by DEBORAH.M.LITTLEFIELD Verified Customer Verified Customer

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I felt left out of the loop until I showed up and physically spoke with someone. I could never get a hold of anyone on the phone, and I only received vague text about parts not being ordered! Nancy w physically spoke with someone. I could never get a hold of anyone on the phone, and I only received vague text about parts not being ordered! Nancy was wonderful. My car was in the shop for a week and a half. I just expect better communication especially since i am a returning customer. More

by Rileyprotouch Verified Customer Verified Customer

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I have no words to say. Thank you. Have a blessed day. I'm still upset about my vehicle. Thank you. Have a blessed day. I'm still upset about my vehicle. More

by cherylelliott320 Verified Customer Verified Customer

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Nancy was so responsive and did exactly what she said she would. It was easy to stay and get my work done while waiting. would. It was easy to stay and get my work done while waiting. More

by Susan Verified Customer Verified Customer

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Horrible warranty handling. 2 days of testing to replace a battery Horrible warranty handling. Two days of testing to replace the battery 2 days of testing to replace a battery Horrible warranty handling. Two days of testing to replace the battery More

by jay201061 Verified Customer Verified Customer

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Over all it was good. They didn't honor the appointment day/time and it took longer than expected to get it repaired. Customer service and work quality was excellent. They didn't honor the appointment day/time and it took longer than expected to get it repaired. Customer service and work quality was excellent. More

by lastchance.amber Verified Customer Verified Customer

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I think they did a get job even if the problem did not show up at the time .I guess you cant never figure why a check engine light co.es on then goes away saying it was a sensor show up at the time .I guess you cant never figure why a check engine light co.es on then goes away saying it was a sensor More

by BillProffitt Verified Customer Verified Customer

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