Nang Ha

I recently purchased a used 2023 Supra from Northside Lexus. I dealt with Nang and initially things were fine. I noticed on the website CarFax link that the vehicle was initially sold as a certified go Lexus. I dealt with Nang and initially things were fine. I noticed on the website CarFax link that the vehicle was initially sold as a certified gold used Toyota (which carries a 7 year/100,000 mile warranty). I asked Nang about this as we were discussing pricing via text and he told me he wasn't sure. A bit later I received a price offer and the quote "Gold Certified". I called him to ask about this and he said he had a friend that worked for a Toyota dealer and looked up the vin to confirm its certified status. This was a MAJOR factor in my decision to buy the vehicle (as I was directly comparing against another Supra that day with lesser miles and price). We were then able to agree on a price. I left the same day from San Antonio to drive to Houston to take delivery. Things were going seemingly smoothly until I was concluding the signing of the paperwork. I inquired to Nang what I needed to do to transfer the certified warranty. He texted his friend contact from Toyota and was told that a transfer paper would be needed but little other details were provided. I noticed a hesitance in his voice as he told me this and my heart started to sink. I completed delivery and promptly called Toyota's national warranty line when I returned home 4 hours later. My fears were realized as I was told the vehicle warranty could not be transferred without the previous owners signature. After reaching out to Nang, it didn't appear any further assistance could be offered from Northside's end but to purchase an extended vehicle warranty contract (which I later did at a different Toyota dealer at substantially less cost than Northside quoted). While I plan to enjoy the vehicle, the additional unforeseen costs and (whether purposeful or not) deceptive nature greatly diminished the experience. If the dealership sees this and would like to reach to come to a resolution that is positive for both parties, I am open to discuss. More

by jmilne Verified Customer Verified Customer

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Positively worked with us to reach a more than fair price for an expensive used vehicle offering important incentives with our concerns and desires in mind. We feel they did all they could reasonably do to m for an expensive used vehicle offering important incentives with our concerns and desires in mind. We feel they did all they could reasonably do to make us comfortable with the organization and with their interest in positively addressing our concerns and desires. They went the extra mile!!!! which is unusual in our experience with automobile dealerships. More

by MONTASSERS Verified Customer Verified Customer

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Steve is an accomplished saleman but not pushy. Very happly with Steve and the finance manager. Yes, would buy from Steve again. Very happly with Steve and the finance manager. Yes, would buy from Steve again. More

by reachoutamerica Verified Customer Verified Customer

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Honestly these people were good to work with and the car we bought is a very nice vehicle we bought is a very nice vehicle More

by wghawkins658 Verified Customer Verified Customer

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I like the way they help me to understand about the car and selling papers and selling papers More

by LIENDK35 Verified Customer Verified Customer

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Smooth and swift transaction. No pressure. We knew what we wanted and we made our offer. No pressure. We knew what we wanted and we made our offer. More

by wlb37 Verified Customer Verified Customer

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The best experience I ever had at a dealership, no haggling, straight to the point. Additionally, the dealership is very inviting, make you want to buy cars. It is classy and luxurious! haggling, straight to the point. Additionally, the dealership is very inviting, make you want to buy cars. It is classy and luxurious! More

by KISH80 Verified Customer Verified Customer

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I bought a used vehicle from that dealership from another brand with which they offered me a two-year warranty for the engine and transmission. After two months, the car's engine failed and the warranty is m brand with which they offered me a two-year warranty for the engine and transmission. After two months, the car's engine failed and the warranty is making us responsible. Besides, they don't tell you that this has a spending limit, even though the policy says $0 for the customer. More

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The entire process was quick & easy. Definitely felt the honesty in the dealership, didn’t feel obligated and could tell everything was upfront. Highly recommend them. Definitely felt the honesty in the dealership, didn’t feel obligated and could tell everything was upfront. Highly recommend them. More

by deborah_htx Verified Customer Verified Customer

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Great car, quick finance, large inventory, great salesperson and fair prices on their cars Lexus salesperson and fair prices on their cars Lexus More

by Tmak Verified Customer Verified Customer

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