Nang Ha

everyone was professional, helpful and courteous, Nang was especially so. This was the smoothest car buy in my life. was especially so. This was the smoothest car buy in my life. More

by jimdaspit Verified Customer Verified Customer

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Purchased a new Tundra from Northside, whole process was easy and straightforward. 4th car we have bought from Northside or Westside Lexus. easy and straightforward. 4th car we have bought from Northside or Westside Lexus. More

by asavona Verified Customer Verified Customer

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Nang was very professional and responsive. He gave me all of the information I requested and helped guide our search. The overall experience was wonderful, and I would highly recommend Nang an He gave me all of the information I requested and helped guide our search. The overall experience was wonderful, and I would highly recommend Nang and Northside Lexus. More

by slapointe001 Verified Customer Verified Customer

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Northside Lexus was a pleasure to do business with. Steve Guzman was professional, knowledgeable, and extremely helpful throughout the process. He was very responsive to both calls and texts, and he we Steve Guzman was professional, knowledgeable, and extremely helpful throughout the process. He was very responsive to both calls and texts, and he went above and beyond by sending detailed videos and images of the Denali I was purchasing. His efforts completely put me at ease, especially since I was buying a vehicle located 10 hours away. I highly recommend Northside Lexus and make sure to ask for Steve Guzman. More

by fred_e81 Verified Customer Verified Customer

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Immediately connected with Nang and Northside. Made me feel like I was their only customer. Highly recommend! Made me feel like I was their only customer. Highly recommend! More

by ET Verified Customer Verified Customer

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Great customer service and honest about the buying process. No funny games about adding reconditioning fees with preowned vehicles. Good buying experience overall. process. No funny games about adding reconditioning fees with preowned vehicles. Good buying experience overall. More

by edwinramirez1022 Verified Customer Verified Customer

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Very professional! We got an amazing service from Rylan. He was sincere and inspire confidence. We have been treated like a million dollar customer even if we bought a We got an amazing service from Rylan. He was sincere and inspire confidence. We have been treated like a million dollar customer even if we bought a used car.We definitely recommend. More

by Stephane Lorrain Verified Customer Verified Customer

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I recently purchased a used 2023 Supra from Northside Lexus. I dealt with Nang and initially things were fine. I noticed on the website CarFax link that the vehicle was initially sold as a certified go Lexus. I dealt with Nang and initially things were fine. I noticed on the website CarFax link that the vehicle was initially sold as a certified gold used Toyota (which carries a 7 year/100,000 mile warranty). I asked Nang about this as we were discussing pricing via text and he told me he wasn't sure. A bit later I received a price offer and the quote "Gold Certified". I called him to ask about this and he said he had a friend that worked for a Toyota dealer and looked up the vin to confirm its certified status. This was a MAJOR factor in my decision to buy the vehicle (as I was directly comparing against another Supra that day with lesser miles and price). We were then able to agree on a price. I left the same day from San Antonio to drive to Houston to take delivery. Things were going seemingly smoothly until I was concluding the signing of the paperwork. I inquired to Nang what I needed to do to transfer the certified warranty. He texted his friend contact from Toyota and was told that a transfer paper would be needed but little other details were provided. I noticed a hesitance in his voice as he told me this and my heart started to sink. I completed delivery and promptly called Toyota's national warranty line when I returned home 4 hours later. My fears were realized as I was told the vehicle warranty could not be transferred without the previous owners signature. After reaching out to Nang, it didn't appear any further assistance could be offered from Northside's end but to purchase an extended vehicle warranty contract (which I later did at a different Toyota dealer at substantially less cost than Northside quoted). While I plan to enjoy the vehicle, the additional unforeseen costs and (whether purposeful or not) deceptive nature greatly diminished the experience. If the dealership sees this and would like to reach to come to a resolution that is positive for both parties, I am open to discuss. More

by jmilne Verified Customer Verified Customer

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Positively worked with us to reach a more than fair price for an expensive used vehicle offering important incentives with our concerns and desires in mind. We feel they did all they could reasonably do to m for an expensive used vehicle offering important incentives with our concerns and desires in mind. We feel they did all they could reasonably do to make us comfortable with the organization and with their interest in positively addressing our concerns and desires. They went the extra mile!!!! which is unusual in our experience with automobile dealerships. More

by MONTASSERS Verified Customer Verified Customer

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Steve is an accomplished saleman but not pushy. Very happly with Steve and the finance manager. Yes, would buy from Steve again. Very happly with Steve and the finance manager. Yes, would buy from Steve again. More

by reachoutamerica Verified Customer Verified Customer

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