Natalia Murillo | Page 3

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Natalia provided you with polite and efficient service and that we were able to resolve your vehicle’s issues quickly. We appreciate your feedback and look forward to assisting you at Lake Chevrolet again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Tim! We’re thrilled to hear you’ve had such a positive experience leasing multiple vehicles with us at Lake Chevrolet. Our team takes pride in providing knowledgeable and friendly service, and it's great to know that you felt well taken care of throughout your visits. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re very sorry for the inconvenience you experienced with your service appointment. We understand how frustrating it is to wait and not have the expected discounts applied. We’d like to make sure this has been fully resolved. Could you let us know if your bill and any points or coupons have now been properly applied? If not, we want to get this corrected as quickly as possible.

Lake Chevrolet responded

Thank you, Angelica! We're happy to hear that Natalia provided you with an attentive and professional experience at Lake Chevrolet. Our team is dedicated to making the car buying process as smooth and stress-free as possible. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that your service was easily scheduled and taken care of at Lake Chevrolet. It's great to know you’ve had six leases with us! We look forward to assisting you again in the future. Safe travels! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review! We’re glad to hear that our team at Lake Chevrolet was able to quickly diagnose and efficiently fix the problem for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review! We are pleased to hear you found it easy to get an appointment and that our service advisors provided you with attentive care and valuable suggestions. We appreciate your feedback and look forward to welcoming you back to Lake Chevrolet for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Lake Chevrolet. It's great to know that our team provided timely service and that you found our waiting area pleasant. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re sorry to hear about your experience and understand how frustrating heating issues can be, especially in colder weather. Timing chain work and thermostat replacement address different systems, but we’d absolutely like the opportunity to review your visit and make sure everything is operating as it should. Please reach out to our service team directly so we can look into this further and work toward a solution for you.

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re glad to hear our service personnel were friendly, but we’re very sorry that your experience fell short in other areas. We realize we need to communicate more clearly what is recommended as preventative maintenance versus what is more urgent, and it sounds like we missed the mark during your visit. We also understand your frustration with wait times and overpromising on availability, this is something we are actively working to improve. Your feedback is important, and we’ll use it to ensure our team provides more accurate information and a smoother service experience in the future. Thank you for bringing this to our attention.