Natalie Darisay | Page 9

I made an appointment for a recall on my vehicle. They could have ordered the part and then scheduled me to come in when the part was ordered. Instead, I made an appointment for my recall, I arrived They could have ordered the part and then scheduled me to come in when the part was ordered. Instead, I made an appointment for my recall, I arrived and then after about an hour they called to inform me the part needs to be ordered. This seems like something that would save both you and your customer a lot of time. On my previous visit they mixed up my appointments and accidentally cancelled my appointment. It was for two separate vehicles. Staff should be focused on the details more. I called about a Chevy appointment and not about my Hyundai appointment or vis-versa. I honestly don't know the woman's name that I worked with. They weren't very inviting/welcoming. This place overall is not very organized. More

by aaroncosta15 Verified Customer Verified Customer

Helpful 1

Report | Print

Waited almost two and a half hours for my car to be taken back for service even thought I had an appointment. back for service even thought I had an appointment. More

by MICHAELAFELDMAN Verified Customer Verified Customer

Helpful 0

Report | Print

I went in for an oil change. Natalya is wonderful. The shuttle service was amazing. Everyone I spoke to was friendly. Natalya is wonderful. The shuttle service was amazing. Everyone I spoke to was friendly. More

by jennysyden Verified Customer Verified Customer

Helpful 0

Report | Print

Jim Falk Motors didi a great job on my repair veru quickly and were veru cooperative quickly and were veru cooperative More

by MARK Verified Customer Verified Customer

Helpful 0

Report | Print

This was my first experience with the dealership, and my service from Natalie Darisay was hands down red carpet status. It was my first time dealing with my extended warrenty, as I have never needed it befo service from Natalie Darisay was hands down red carpet status. It was my first time dealing with my extended warrenty, as I have never needed it before, and that side of the situation was a pain but apparently not so uncommon. If it weren't for Natalie I would have cried from being overwhelmed. She made my situation feel like it was the only one and treated me with such compassion and empathy for my situation. She was so patient with me, extremely knowledgeable and really cared. Her customer service comes naturally and she is clearly an outstanding asset for Nissan. Thank you. I also want to note that the sweet older man, I believe his name was Efron, who greeted me with a warm smile and kind words as I approached to service entrance gives such a great first impression of Nissan. He's fantastic. More

by CELMORE1 Verified Customer Verified Customer

Helpful 0

Report | Print

It was a friendly environment. And the service department employees are very professional. Thank you And the service department employees are very professional. Thank you More

by KIMIE6781 Verified Customer Verified Customer

Helpful 0

Report | Print

Every time I bring my vehicle in, whether it’s a routine oil change and/or diagnostics, I have to wait an excessive amount of time. This visit, my vehicle sat for two hours from my appointment time and hadn oil change and/or diagnostics, I have to wait an excessive amount of time. This visit, my vehicle sat for two hours from my appointment time and hadn’t been touched. This was not the first time. I spoke to the manager for a resolution and I dread the wait time when I have to bring it in for more diagnostics. I really don’t want to do business with Jim Falk anymore because my time is not valued. The upside is Natalie at the check-in desk is very nice and professional. More

by cmcintyre20 Verified Customer Verified Customer

Helpful 0

Report | Print

Always got the next job very experienced reliable dependable there when you need them call back on time dependable there when you need them call back on time More

by DERRICKKIHEI Verified Customer Verified Customer

Helpful 0

Report | Print

Noone checked on me after checking in - only needed oil change - inspection and rotation - with an appointment that should take an hour --- not three hours. change - inspection and rotation - with an appointment that should take an hour --- not three hours. More

by CBODE57 Verified Customer Verified Customer

Helpful 0

Report | Print

It was fast and easy. Natalie was awesome, and very helpful. Thank you Natalie. Happy holidays!. Natalie was awesome, and very helpful. Thank you Natalie. Happy holidays!. More

by MONA_LALOULU Verified Customer Verified Customer

Helpful 0

Report | Print