"By the far the best dealership I have ever dealt with!!!!!"
This dealership takes so much pride in what they do whether it’s car sales or service.. they honestly care about their customers... This dealership is a 5 star operation and they truly attend to the customers needs.. other dealerships should follow in their footsteps if they know what’s good for them...
please feel free to contact me if you have any questions about their service!!!!
My recent visit was for routine maintenance for a 2014 Cayenne. Porsche of Silver Spring rates an overall "5" again – how do you say - consistency. This cohesive team of Linda, Stephanie, and Natalie, plus the expert technicians, insured every aspect of the experience, as usual, was efficient, thorough, and accommodating. Their consideration regarding my current scheduling challenges minimized a lot of difficulties on my side. Following the service, the Cayenne drives and sounds great, and was completely well cleaned which always puts a big smile on my face. An additional joy comes with just communicating with PSS Staff who not only always exhibit very professional business acumen, but are a joy to interface with. They obviously all love their profession and have great people skills. Bravo again!
"Porsche SilverSpring Service Excellence"
When it comes to servicing and maintaining our cars, Linda Harouna (Porsche Certified Brand Ambassador for Service) consistently provides us with expert service advise. She is very thorough explaining our cars’ present and future service needs when we drop off our car. Ms. Harouna clearly explains the work that was performed and shares helpful analysis performed by the technician(s) for our future maintenance consideration. In our experience after many years, they get it right the first time, every time.
I’m a first time Porsche owner and they have great personal customer service. They went above and beyond with there service. Natalie and Linda is the reason why I choose this dealership and my next car will come from them.
After nearly 2 hours of driving at 1PM, Paulette and I were approaching Washington DC on I95 on Wednesday December 27, when a “red” caution light illuminated warning us to “stop driving, no coolant”. We were able to find safe parking almost immediately. While I was speaking with AAA to arrange a tow, Paulette called Porsche Silver Spring and spoke with Service Manager Natalie Muhlbock to request repair service. Natalie promised service help as soon as we could be towed to the dealership. We arrived at the dealership at 2:15 PM and by 2:30, the car was in the service bay, on a lift, receiving much attention from Service Foreman Rich. The issue was worse than expected: a nail had punctured the radiator - it needed to be replaced. Recognizing our desire to continue our trip as soon as possible, replacement parts were express ordered for overnight delivery, and a loaner car was provided to us. We continued our trip, and on our return, the car was ready for us. Natalie and her team were great. They did everything possible to accommodate our needs and schedules while making repairs to our car. This is a first class Porsche dealer organization.
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