Nate Casper | Page 33
General Sales Manager
Brent Brown Toyota
1400 South Sandhill Road
Orem, UT 84058
Born and raised in Scotland untill age 14. I love to golf and travel . The car business is something I have been doing since age 18 and I love it more and more each day . I have a beautiful little boy who is my everything and keeps me busy when I’m not at work.
Read moreDealership Experience
10 yrs, 3 mos
Industry Experience
14 yrs, 4 mos
391 Reviews
Write a Review391 Reviews of Nate Casper
February 09, 2019
READ BEFORE MAKING THE SAME MISTAKE WE DID! I usually dont write bad reviews but I'm so angry right now. My husband and I purchased a car from Brent Brown Toyota in Orem on January 19th. Righ I usually dont write bad reviews but I'm so angry right now. My husband and I purchased a car from Brent Brown Toyota in Orem on January 19th. Right off the bat we started having problems ( engine light turned on, slow tire leak, windshield wiper sprayer doesn't work, spare key doesn't work, automatic start doesn't work.) the list goes on. I took it back and told the General sales manager at the time the problems we were having and he said that to wait until our "warranty was valid" so over 30 days to fix anything so I did. Skip to yesterday, our Jeep Grand Cherokee died. DIED PEOPLE!!!!!!! It doesn't turn on, anything! AFTER LESS THAN A MONTH! I went in today to talk to them and they say I need to sign more paperwork. Interesting enough they are now trying to change our monthly payment to almost $200 MORE A MONTH!!! And to top it off the finance guy who sold us our "fully covered warranty" said that we didn't actually have that warranty plan but would change it so that we did to make us cooperative!! So they wanted us to wait the 30 days so that they wouldn't have to pay for anything and if we did just wait for our warranty we would've been screwed because the warranty that was actually sold to us literally covers almost nothing! I would not recommend them to anyone!! They are shady and crooked and tried to take advantage of a young married couple! More
Other Employees Tagged: Brett Hansen, Kern Huerta
January 06, 2019
Great I had a great experience buying a car at Brent brown they really try to help you to find the perfect car for you and care about what you want they don I had a great experience buying a car at Brent brown they really try to help you to find the perfect car for you and care about what you want they don’t push you to buy a car there great I would highly recommend you if your looking for a car to go to Brent brown Toyota. More
Other Employees Tagged: Oscar Santos
January 04, 2019
Love our car! Brian Boyd, Dallas McCaman and the entire crew were friendly, helpful, thorough, professional yet personal, honest and truly made our car buying exper Brian Boyd, Dallas McCaman and the entire crew were friendly, helpful, thorough, professional yet personal, honest and truly made our car buying experience a joy! More
Other Employees Tagged: Brian Boyd, Shad Rawlings, Dallas McCaman
December 30, 2018
great job Purchased a nice used car a few weeks back. Came back to have new tires put on that they agreed to put on with purchase of car Every one have been nic Purchased a nice used car a few weeks back. Came back to have new tires put on that they agreed to put on with purchase of car Every one have been nice and friendly. Thanks for bending over back ward. More
Other Employees Tagged: Ryan Bell
December 30, 2018
Great Fast and great overall service. Service writer was awesome and answered all the questions that I had. My car was serviced in under 30 minutes. Fast and great overall service. Service writer was awesome and answered all the questions that I had. My car was serviced in under 30 minutes. More
Other Employees Tagged: Colby Sanders, Steven Smith
December 29, 2018
Great service! This is the best car buying experience that I have had. Trevor Durfey was the sales rep and he earned my business for my next purchase. This is the best car buying experience that I have had. Trevor Durfey was the sales rep and he earned my business for my next purchase. More
Other Employees Tagged: Trevor Durfey
December 28, 2018
Wonderful Experience We had a wonderful experience working with Trevor and Nate at Brent Brown. I would rather drive a car into the ground than mess with car shopping, but We had a wonderful experience working with Trevor and Nate at Brent Brown. I would rather drive a car into the ground than mess with car shopping, but this experience may have reformed my otherwise pessimistic attitude. They were honest, kind, straight forward, transparent, and made an otherwise miserable family outing into something I might dare call enjoyable. Thank you!!! More
Other Employees Tagged: Trevor Durfey
December 15, 2018
Great service Always great service. They go out of their way to make sure everything is right. Always friendly and respectful! Travis. Skyler. Brian are all super. Always great service. They go out of their way to make sure everything is right. Always friendly and respectful! Travis. Skyler. Brian are all super. Thank you More
Other Employees Tagged: Brian Boyd, Andrew Butcher, Dallas McCaman , Moe Afu, Skyler Fillmore
December 13, 2018
This visit was a no hassle experience. . Everything was completed on time and everyone is always friendly to work with...however it would be nice to get a complementary car wash after service Everything was completed on time and everyone is always friendly to work with...however it would be nice to get a complementary car wash after services. More
Other Employees Tagged: Shad Rawlings , Russell Turner
December 02, 2018
Good Service Department, bad experience with purchase. Kerry was a good salesperson to help us decide on the car that would fit our need. When we talked to the Finance Person (Nate) he told us things that Kerry was a good salesperson to help us decide on the car that would fit our need. When we talked to the Finance Person (Nate) he told us things that weren't true. The car was suppose to be delivered to the dealership in 3-4 days. It was over a week. We found 2 problems which took over a week to get taken care of. This information will come in handy later in this story. After a couple of weeks I noticed a small chip in the windshield. I got it fixed, but as I was thinking about it, I realize that I had not gotten any rocks hitting my windshield and it was out of my normal vision. Therefore, I believe it was there when I bought the car and missed by myself and the dealership inspection. Over the next 3 weeks we make multiple trips to the dealership trying to verify the information that Nate had told us about the warranty and maintenance agreement. Nate keep telling us the same thing even though we couldn't find anything in the paperwork to verify. Since I drive a lot, after 4 weeks I came in for my 5,000 mile service. At this visit I was told that Nate was wrong about the maintenance agreement. I was also told that the left front tire had a nail in the sidewall. Since there was no way I could of noticed this in the inspection and the dealership missed other items, I believe this might have been in the tire when I purchased. I would told it wasn't leaking air and safe to drive. Right after this appointment I went into Nate's office and setup an appointment for my wife and I to meet with him the next day. When we came in the next day, he was out sick. No notice to let us know that he won't be there. We talked to another finance person and verified that Nate wasn't telling us the truth. This was on a Thursday. My wife and I talked about it and decided to cancel our warranty and maintenance agreement. I called to talked with Karen (Customer Service). She was out of the office until the next week. We had a meeting with her on Monday. Cancelled the warranty and maintenance agreements. The only other thing she offered was to sell us a tire at cost and installing for free, $191.00. I wasn't happy, but agreed. Several days later I stopped at Discount Tire, since they sell the same brand of tire. The quoted me $155 plus install, totally $195.00. I guess I learned a lesson. Don't believe anything unless it is in writing and when doing an inspection require it being on the rack so I can look under the car. I'm not positive that the windshield and the tire was before I took possession, but with all the other problem, the dealership should have at least replaced the tire. More
Other Employees Tagged: Karyn Clement , Moe Afu, Jennifer Clark, Rory Hayward, Kerry Jones