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Nate Garcia

Overview Reviews (136) Inventory (224)

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Nate Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

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4.8

136 Reviews

Overview Reviews (136) Inventory (224)

Dealership Experience

5 yrs, 6 mos

Industry Experience

8 yrs, 2 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Nate Garcia

July 02, 2025

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Employee Rating

I was supposed to get a two free oil changes, this did not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came o not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came on which did NOT happen until end of month. I was charged for every single service provided, NOT one service combined together. I was way over charged and NEVER going back for service. More

by lroepic

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 02, 2025 -

lroepic responded

My frustration and disappointment following my recent visit to your service department recently. I was told I was eligible for two complimentary oil changes, yet neither was honored—one due to exceeding mileage, and the other due to expiration by date. However, I delayed scheduling an appointment per the guidance I received: wait until the maintenance light appears. Unfortunately, the light did not come on until the end of the qualifying month, at which point I was informed that the promotion had expired. I feel this was misleading and unfair. To make matters worse, instead of combining the services or offering bundled pricing, I was charged for every service individually, resulting in a bill that far exceeded my expectations. This experience left me feeling overcharged and let down by what I believed would be a routine and trustworthy visit.

June 27, 2025

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Employee Rating

They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words. clean, honest, reverent, to do their duty to God and country. There, 15 words. More

by gary_m

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Robert Solis, Kristina Miranda, Maria Jimenez, Todd Forbis

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Jun 27, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

June 24, 2025

Dealership Rating

Employee Rating

They were very good and quick. They were very good and quick. They were very good and quick. They were very good and quick. They were very good and quick. More

by mr.gerry.white

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your positive and efficient service experience. Best Regards, Sassha Motz General Manager

June 23, 2025

Dealership Rating

Employee Rating

Great service! Efficient, very professional. Always a good experience, no waiting. Staff is always friendly Efficient, very professional. Always a good experience, no waiting. Staff is always friendly More

by kscullen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Robert Solis, Kristina Miranda, Maria Jimenez, Todd Forbis

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Jun 23, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback mean so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

June 23, 2025

Dealership Rating

Employee Rating

Good experience, good people. We had Az vehicle inspection today and everything passed. Your location and people do an excellent job. We had Az vehicle inspection today and everything passed. Your location and people do an excellent job. More

by jimob33

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2025 -

Germain Honda of Surprise responded

We thank you for taking the time to share your positive experience with our team. Please let us know if there is anything further we may assist with. Best Regards, Sassha Motz General Manager

June 20, 2025

Dealership Rating

Employee Rating

Personal service, excellent care of the car, pleasant place to wait for the job to be done. Nothing negative! place to wait for the job to be done. Nothing negative! More

by Suzospc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. See you down the road. Best Regards, Sassha Motz General Manager

June 19, 2025

Dealership Rating

Employee Rating

Great Service I was able to get an appointment same morning I call. Provided a ride hom and picked me up after car was finished. Nathan Garcia is an excellent Service Advisor Thanks for the Great Se morning I call. Provided a ride hom and picked me up after car was finished. Nathan Garcia is an excellent Service Advisor Thanks for the Great Servive! More

by Tim & Val

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 20, 2025 -

Germain Honda of Surprise responded

Tim and Val, thank you for your positive review! We are glad that Nate provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

June 18, 2025

Dealership Rating

Employee Rating

Nathan is the best, since the day I bought the car, he has made sure my car was taken care. He keeps it safe for me to drive. Thank you Nathan, I really appreciate you. has made sure my car was taken care. He keeps it safe for me to drive. Thank you Nathan, I really appreciate you. More

by d10l1936

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 19, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Nate to keep you and your Honda safely on the road mean so much to us all. See you down the road. Best Regards, Sassha Motz General Manager

June 13, 2025

Dealership Rating

Employee Rating

Germain Honda cares about the customer. My service advisor, Nathan, made sure I was getting the proper services to my vehicle. I appreciate it! My service advisor, Nathan, made sure I was getting the proper services to my vehicle. I appreciate it! More

by dtimhuff76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2025 -

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. Nate will be honored to learn of your kind words. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

June 12, 2025

Dealership Rating

Employee Rating

The overall experience was phenomenal, their time management was great, and the level of service was also great. management was great, and the level of service was also great. More

by tomchen1125

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager

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