Nathan Haugh | Page 53

started poor but finished strong What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some persistency and hard work. My experience went from sub par to one of good standing so I give it a fair overall experience More

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"Outstanding" Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get treated with the same respect whether your ordering a 57.97 part, having your car serviced or purchasing a new Mercedes. On the way to work my wife experienced one of those "New England potholes" and was stranded roadside 56 miles from the dealership with one call to Nathan Haugh in service she was all set, he offered to have a loaner car brought to her location and had a truck to her in 35 min. the car was delivered to the dealership and fixed that day, during this process she received two phone calls as well as two text updates on the tow trucks ETA, and making sure she was all set. Empathy and genuine caring can't be taught in a classroom or seminar, this Dealership and the people who represent it are by far the best. in the business. More

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Nathan has helped me with my vehicle for more than 5 years. He has always been honest and professional in going about his job. Nathan is one of the many rea has helped me with my vehicle for more than 5 years. He has always been honest and professional in going about his job. Nathan is one of the many reasons why my next vehicle will also be purchased at a Herb Chambers dealer Simply The best. Need I say more? More

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comfortable experiance Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staf Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staff treat me like i am their most important client each and every time I walk in. the service department is second to none. I have complete confidence and trust whenever my wife or daughter bring their car for service. Knowing that only the service that is necessary will be performed gives me a great sense of comfort that I don't have to bring each car when they are due for service. In the last 7 years I have purchased approximately 8 vehicles, all from Joe and I will say that he has never sold me an option that i would never use. He is extremely conscientious and takes the time to learn about and my habits/needs More

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Above and beyond expectations! Nathan went above and beyond with exceptional customer service. I really appreciate someone who knows how to treat their customers. He is a great ass Nathan went above and beyond with exceptional customer service. I really appreciate someone who knows how to treat their customers. He is a great assett for Flagship and i will definitey be servicing my car here from now on! More

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Excellent to work with Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot on and one to be admired in the business to the point where others should be following and listening closely. Would highly recommend flagship and the great people there. More

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GOT MY S CLASS and once again (for lease #3), an exceptional experience given to me by the staff at Flagship. The employees I dealt with were once again exceptional, and once again (for lease #3), an exceptional experience given to me by the staff at Flagship. The employees I dealt with were once again exceptional, professional and met my needs and demands so I can walk with the automobile I have always wanted. They made this experience again easy and organized. My wife and I are both customers there and are coming up on our 6th year. Flagship is our personal automobile home. They deserve highest honors for their true professionalism. thank you to Joe, Derek,Nick, Justin and yes you to Nathan in service. Bruce Doyle More

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I Love My New Mercedes!! My husband and I had a great experience with Flagship Mercedes. Theo McPherson was terrific, answered all our questions and helped us to find the per My husband and I had a great experience with Flagship Mercedes. Theo McPherson was terrific, answered all our questions and helped us to find the perfect car for us. We've had the car in for it's first service appt. and the staff was excellent; very thorough and responsive. Looking forward to buying our next car already. More

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GL 450 -SERVICE APPT NATHAN AND GRACE ARE ALWAYS AWESOME!! THEY TAKE THE VERY BEST CARE OF ME. I WAS IN THIS MONTH AND MY WORK WAS DONE QUICKLY AND WITH THE HIGHEST QUAL NATHAN AND GRACE ARE ALWAYS AWESOME!! THEY TAKE THE VERY BEST CARE OF ME. I WAS IN THIS MONTH AND MY WORK WAS DONE QUICKLY AND WITH THE HIGHEST QUALITY. AS USUSAL. More

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Excellent Service The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, bu The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, but their service department is amazing in much thanks to Grace and Nate. I have to say that Grace is one in a million she always goes above and beyond to make my experience at the service are as pleasant as possible. We are even on a first name basis, and have a number to reach her at any time. You are not just a number in their eyes, you are a person that matters. I would send everyone I know to this dealership. I almost forgot Paul McDaniels what a classy supervisor at Flagship, is the reason I stop purchasing BMW's. He isn't just a person I go to to purchase my cars through he is also an great friend that I met at BMW in 2001. Last but not less Marc Limage how can you forget about him when it comes to dedication and time Marc is your guy, when I purchased my ML 350 he educated me on the vehicle like I was going to school for the first day when was amazing thanks again to everyone at Flagship for the AMAZING service I get every time I come there. Regards Emmerson Phillips More

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