Nathan Karr | Page 3

You'll get great service here and all the service department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they always appear to be 3 weeks out or more. - Prices of course are high. If you compare quotes with Beckley or Westside Autopros there are some savings but just be prepared to pay a lot for services here. If it can wait, check the others out for other quotes and likely better prices for about the same level of service. More

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The tire replacement went flawlessly thanks to my service advisor, Nathan Karr, and the crew at the shop. advisor, Nathan Karr, and the crew at the shop. More

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Nathan did a good job . Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack eng Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack engine cover . I will change Brand on my next purchase.. thank you to Merceds of Desmoines for taking care of me in the meantime . More

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I enjoy working with Nathan. He’s great at addressing my Auto’s needs when there’s an issue with my SUB He’s great at addressing my Auto’s needs when there’s an issue with my SUB More

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The service manager and mechanic are terrific. I am pleased with the management as well. I am pleased with the management as well. More

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Great customer service and great service on vehicle. Alway does a great job and very clean Alway does a great job and very clean More

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Mercedes of Des Moines has provided high quality annual service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very ple service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very pleased with our experience with the dealership and would not hesitate to recommend it to friends and family. More

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Had a breakdown on my Sprinter near Des Moines and had it fixed here. Nathan the service manager took great care of me and the tech who worked on my van showed great attention to detail. fixed here. Nathan the service manager took great care of me and the tech who worked on my van showed great attention to detail. More

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This MB dealership never disappoints. The service advisor, the technicians, and the facility itself are all top notch. Honest, fair prices, and exceptional work to keep my car on top shap The service advisor, the technicians, and the facility itself are all top notch. Honest, fair prices, and exceptional work to keep my car on top shape. More

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The service was great and so were the service personnel. I received a loaner and was told it had just over a 1/4 tank of gas. Further, I was told upon return, if the gas level was significantly less than I received a loaner and was told it had just over a 1/4 tank of gas. Further, I was told upon return, if the gas level was significantly less than that, I should put a couple dollars of gas back in the car. In that my car was there due to a recall, it’s probably not the best customer friendly approach to focus on loaner car gas. Remember, my time and gas in my car were consumed for a recall as well. More

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