Nathan Karr | Page 9

Listen to what is needing to be done on your vehicle. Pleasant people work there. Mechanic did a wonderful job on fixing my car Pleasant people work there. Mechanic did a wonderful job on fixing my car More

Report | Print

They always have my best interests in mind. Never try to take advantage and are on time. Never try to take advantage and are on time. More

Report | Print

Great customer service, the only bad thing is that they are taking too long to make An appointment 2 or 3 weeks is crazy it has never take so long before to make a regular service to my vehicle are taking too long to make An appointment 2 or 3 weeks is crazy it has never take so long before to make a regular service to my vehicle More

Report | Print

i bought 2 Mercedes from this Dealership, iam very happy with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership! with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership!!!! More

Report | Print

I dealt with pleasant employees who were helpful, knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. More

Report | Print

Staff are professional and easy to work with. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. More

Report | Print

I have been a customer for over 16 years at this location and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. More

Report | Print

My service representative was very friendly and listened to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and prof to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and professional. The general manager of the dealership made me feel like an important customer. I was given a loaner vehicle for the day so I could get to work. The dealership kept my vehicle for an entire day to make sure everything was done. I appreciate their professionalism. More

Report | Print

I recently purchased an outstanding pre-owned Mercedes (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delive (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delivery of our new car without a hitch. Five Star Service! The negotiation process was easy. I worked with the finance manager (Kristian) who was also a pleasure to work with. Simple and clear. No hidden charges or extra fees. He even was able to finance us with our current bank. Also, Five Star Service! I scheduled a service appointment (Nathan) to check the AC. Nathan was very friendly and helpful. Great job of explaining everything. My AC was fixed and ready the next morning, no charge. Again Five Star Service! A diagnostic, while it was being serviced, indicated that the rear tires were at a level 1 on a scale of 1-10 where 10 is the best and 1 is the worst. Expecting the same level of stellar customer service that I have received so far, I reached out to the General Manager (Anthony) requesting that the dealership replace my rear tires, because they are not safe to drive on. In turn I offered to purchase new front tires at my own expense so that I would have a new set. According to Anthony, a 1 out of 10 rating does not fall within "their" range to qualify for replacement. Unfortunately, for that reason ONLY, I do not recommend Mercedes-Benz of Des Moines. More

Report | Print

Thought they were very nice, courteous and liked the text system that kept me informed. system that kept me informed. More

Report | Print