Nathan (Nate) Garcia | Page 4

Germain Honda of Surprise responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for your business and positive feedback. We look forward to your next visit. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for letting us know that Nathan ensured a quality and informative service experience. Your business and kind words are greatly appreciated. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re thrilled to hear your first visit to Germain was a great one. It’s wonderful to know our team provided quick and efficient service while making your wait comfortable and convenient. We appreciate your trust and look forward to assisting you again in the future! Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your experience and for choosing Germain for your automotive needs. We are pleased to know our team beat our time expectations, and we look forward to seeing you back for more amazing experiences. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Our team is honored by your trust in our team and your kind words. Thank you. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing what makes Nathan stand out. We are fortunate to have him on our team, taking great care of our valued guests. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for your thoughtful feedback! We’re glad to hear your service was completed in a timely manner and that our team provided helpful recommendations without any pressure. It’s great to know you found our waiting area comfortable and enjoyed the amenities. We truly appreciate your kind words about our friendly and knowledgeable team and look forward to assisting you again in the future! Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We always enjoy hearing that our guests have received quality service from our amazing team. Thank you for sharing. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We’re sorry to hear of your disappointment following your recent visit to our service department. According to our records, your visit was related to concerns with the XM satellite radio not functioning properly. At the time, we did not have the specialized diagnostic tester available and promptly ordered it from Honda. We understand the delay of about a week was inconvenient and appreciate your patience. Once the tester arrived, we contacted you right away to return, and our team was able to determine that the antenna was not transmitting a signal. Replacing the antenna requires removal of the headliner and surrounding panels to ensure proper installation. To help offset the cost of the necessary OEM repair, we did extend a discount on the service. We appreciate the opportunity to address your concerns and are here if you would like to discuss this further. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com