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Nathan Swan
Nathan Swan at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Nathan Swan | Page 4

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
43 Reviews
4.7

43 Reviews

Write a Review

43 Reviews of Nathan Swan

March 31, 2025

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Employee Rating

Advisor did a great job communicating with me about my vehicle. The wait time was not terrible. More

by NADIA.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen , Jessica Minor

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Apr 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

March 31, 2025

Dealership Rating
Employee Rating

Gets the job done and a decent time. Advisor does a great job communicating with me about my vehicle. More

by NADIA.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen , Jessica Minor

Report | Print
Apr 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

March 21, 2025

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Employee Rating

Took 3 days to complete MOST of the repairs. Still can't have passenger because of defective seat belt that can't get parts for but that's not the dealerships fault. Tire pressure overfilled b More

by pam32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Pam, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Pat Deery pat.deery@russdarrow.com

March 20, 2025

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Employee Rating

Great service all times thanks for your support great service manager always great people even one thank you very much More

by Ash62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen , Jessica Minor

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Mar 21, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

March 15, 2025

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Employee Rating

They did everything I asked them to do and then some including washing the car. More

by jlane30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. Nathan and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

February 26, 2025

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Employee Rating

In the 30 years I have been driving, the service team at RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team More

by steve_j_delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aly Mohr

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Feb 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience, Steve! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

February 26, 2025

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Employee Rating

I was well treated and helped. I am very pleased, I will come back for sure! More

by Nadia D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review, Nadia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Thanks for your high quality fast service! I like car wash service after oil change. More

by JHOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen , Jessica Minor

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Feb 23, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Very pleased. With the video he sent me on my car very helpful thank you. More

by BJHNS1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen , Jessica Minor

Report | Print
Feb 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

February 10, 2025

Dealership Rating
Employee Rating

Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle. More

by RICKYB61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen

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Feb 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you, Ricky, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

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