Neal Erickson

I was pleased with the professionalism and the cleanliness of Lithia dodge, Billings Montana. They provided a vehicle for me while I waited but I didn’t need it because it didn’t take long to serv cleanliness of Lithia dodge, Billings Montana. They provided a vehicle for me while I waited but I didn’t need it because it didn’t take long to service and install new parts. I would highly recommend this facility to everyone, More

Helpful 0

Report | Print

I gote my car 3 years ago,when I need service I go to station to see my advisor Chris to solve all cars problem. Lithia dodge has excellent service, excellent workers,who can help immediately ! station to see my advisor Chris to solve all cars problem. Lithia dodge has excellent service, excellent workers,who can help immediately ! Thanks to them a lot ! The best place to have deal ! More

Helpful 0

Report | Print

Worked with Charles and he was great! He listened to our wants and needs. All the staff worked well together. Talked with Alex about the financial end of the process and he was great and very thorough and wants and needs. All the staff worked well together. Talked with Alex about the financial end of the process and he was great and very thorough and explained options very well. Both Charles and Alex were wonderful and made sure we were taken care of. I would recommend this dealership and these two men to everyone! More

Helpful 0

Report | Print

I took my 2014 Jeep Grand Cherokee Overland Diesel in for service as some of the lights were on. I was told it would cost $5100 to repair. The parts made up the majority of the cost. I then called the part service as some of the lights were on. I was told it would cost $5100 to repair. The parts made up the majority of the cost. I then called the parts dept at Lithia later and asked for prices with the parts number on the repair estimate they had given to me and was given parts prices that were several hundred dollars cheaper than the service dept was trying to charge me. Called the Jeep dealer in Butte and faxed them the quote from Lithia and they quoted me 2000 less than than Lithia for the same job. I met with someone at Lithia to complain and show them the bid from the Butte dealer and they agreed to match the bid as I told them I no problem hauling it to Butte on a flatbed to save $2000. The also tried to get me to trade it in immediatly after the service dept gave me the original estimate. Two salesman took me to a closing room and tried to get the Jeep for nothing as it needed so much money in repairs. I felt like it was all a tactic to get me to trade up for something newer and then they fix my Jeep for cheap and turn around and sell it for a huge profit. Terrible business. Stay away. I got the jeep fixed and immediatly unloaded it. Will not own a Jeep or a Dodge as long as I live in Billings so I won't have to deal with Lithia again. More

Helpful 0

Report | Print

Express service I came in Saturday afternoon to get my tires rotated. I also got a recall taken care of. And that was all with no appointment and just showing up. An I came in Saturday afternoon to get my tires rotated. I also got a recall taken care of. And that was all with no appointment and just showing up. And everything was taken care of in a quick and orderly fashion. More

Helpful 0

Report | Print

Unprofessional part warranty handling Wanted to warranty a genuine Mopar part bought online through this dealership, which is a general practice. I was met with unwillingness to help or ev Wanted to warranty a genuine Mopar part bought online through this dealership, which is a general practice. I was met with unwillingness to help or even to look into this issue by the parts manager. It was a very rude and inconsiderate approach. Ended up dealing with my problem through Kellogg Idaho Dodge, which was no problem except for the distance inconvenience. More

Helpful 0

Report | Print

Key to appreciation I've had great luck in the past with the body shop and service department at this dealership. I was in & out my last trip - completely satisfi I've had great luck in the past with the body shop and service department at this dealership. I was in & out my last trip - completely satisfied with the care, professionalism and service - in under 30 minutes getting a new ignition key sized, programmed and tested. More

Helpful 0

Report | Print