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Neal Watson
101 Reviews
I have been a Ford Service Advisor for many years and enjoy helping people with their Ford product. I am here Monday - Friday and lead our Mobile Tech Van for the Service Dept. My goal is to assist with completing as many Ford Recalls as I possibly can and provide customer's the convenience of coming directly to their home or place of work. Feel free to contact me direct if you have a Recall on your Ford or just need basic maintenance, and I will get you scheduled!
Read moreDealership Experience
7 yrs, 4 mos
Industry Experience
7 yrs, 4 mos
Specialties & Trainings
Ford Service Advisor
101 Reviews of Neal Watson
Verified Customer
September 17, 2022
They seem to hire excellent people. I appreciate the fact that they take me home and then pick me up at no cost. I appreciate the fact that they take me home and then pick me up at no cost. More
by merrickcheryl3
Other Employees Tagged: Brett Mathis , Cathy who took me home and picked me up.
August 25, 2022
Worst service I have ever gotten. Been coming to sunset for about 30 years. That’s done now. My truck is more screwed up now then when I brought it in. 14 months of getting jerked aro Been coming to sunset for about 30 years. That’s done now. My truck is more screwed up now then when I brought it in. 14 months of getting jerked around is ridiculous. It literally took 14 months to get warranty work done that I had to pay for anyway because I was lied to by my first service advisor. He was fired. My second advisor unfortunately had a stroke. My third advisor did the best he could with my situation. If there was a negative star rating I would have gave that. More
by Blankbuiltracing
Other Employees Tagged: Bob Edwards. He lied to me and didn’t do his job. I guess that’s why sunset fired him.
July 31, 2022
Very disorganized with my 715 appointment. Then told me I agreed to leave vehicle for 3-4 days when I specificslly said I needed the vehicle at the close of business. I had to call to find o Then told me I agreed to leave vehicle for 3-4 days when I specificslly said I needed the vehicle at the close of business. I had to call to find out the status at 2 pm and they had not even started. Why make an appointment? Very sad the servuce at Sunset has fallen so badly. I will probably take business elsewhere More
by JHUMPHRIES1978
July 31, 2022
Most of the time parts are required to provide good service. It took way too long to get parts. The unfortunate thing is my service was due to recalls. Once they received the parts they installed quick service. It took way too long to get parts. The unfortunate thing is my service was due to recalls. Once they received the parts they installed quickly. I need to go back for a couple issues that need additional attention. Hopefully we are at the end of issues that require service. More
by lhman2
Other Employees Tagged: Pete Heutel, Mike Hamilton , Doug Bauer, Chad Morber, Larry Sidberry
June 28, 2022
Sunset Ford is my go-to Ford dealership. I I love my new Escape! Well done Cory. I I love my new Escape! Well done Cory. More
by debihteams
Other Employees Tagged: Cory Pupillo, Darrell Burton , Chad Morber
June 23, 2022
Had my car towed in for service, unfortunately it took over a week to be serviced. This is a daily driver so it was a little challenging. The service department was very good about keeping up updated. over a week to be serviced. This is a daily driver so it was a little challenging. The service department was very good about keeping up updated. More
by JWINKLER1
June 22, 2022
The staff is very friendly, helpful and knowledgeable. Jon Fletcher was very helpful when we dropped the car off and Neal Watson was helpful when we picked the car up, Jon Fletcher was very helpful when we dropped the car off and Neal Watson was helpful when we picked the car up, More
by dsisson56
Other Employees Tagged: Jon Fletcher
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