Nealy Anderson | Page 17

Nealy went above and beyond to answer all my questions re my 2021 Forester Sport purchase. She get an A+ for her stellar customer service skills and the best car buying experience I ever had. I will be seeki my 2021 Forester Sport purchase. She get an A+ for her stellar customer service skills and the best car buying experience I ever had. I will be seeking her out when buying my 6th Subaru. Conrad is always an outstanding professional making sure service appointments go smoothly. He has an excellent customer service approach and knowledge of the Subaru brand. A+ customer service all the time when I dropped my past cars off with him for service. More

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Nealy was great to work with. She made the process quick and painless without any of the salesman bit. She’s very responsive and easy to work with. I will be back when it’s time! and painless without any of the salesman bit. She’s very responsive and easy to work with. I will be back when it’s time! More

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I just purchased a new Subaru from Grand. I have dealt with this dealership for the past 8 years and have found their sales and service departments to be honest. with this dealership for the past 8 years and have found their sales and service departments to be honest. More

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Very helpful salesperson, went above expectations in helping me with my vehicle purchase. Best dealership I've done business with. I will definitely recommend Nealy Anderson and Grand Subaru to family a helping me with my vehicle purchase. Best dealership I've done business with. I will definitely recommend Nealy Anderson and Grand Subaru to family and friends. More

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Nealy provided my wife and I with the best car shopping experience possible! We so appreciate her knowledge and honesty that was always on full display :) experience possible! We so appreciate her knowledge and honesty that was always on full display :) More

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My purchase was done over the phone and internet due to Covid. Jeff was very helpful and it was a unique way to buy a car. He sent me a brochure so I could look at the info on the Legacy and answered all Covid. Jeff was very helpful and it was a unique way to buy a car. He sent me a brochure so I could look at the info on the Legacy and answered all my questions. Nealy was there the day I picked up my new car. She explained the basics and was respectful of my Covid concerns. It was a very positive experience. More

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I have purchased 3 cars from Grand. Grand Subaru is simply the best. The people, the service, the quality, and the overall buying experience are premium. simply the best. The people, the service, the quality, and the overall buying experience are premium. More

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Nealy is absolutely amazing! She was knowledgeable, professional, honest and fun to work with! She made my big birthday purchase incredibly special. When we showed up at the dealership she had decorate professional, honest and fun to work with! She made my big birthday purchase incredibly special. When we showed up at the dealership she had decorated my new car with streamers, balloons and welcomed me with a birthday button! :) Honestly, prior to going to Suburu on Grand I had a terrible experience at a different dealership. If it wasn't for Nealy, I would not have purchased my Ascent! She is who you want to work with! Trust me, you won't regret it. More

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Absolute professionalism, caring person. I highly recommend you seek out Nealy when buying your next car. She is the person you want. Thank you much! recommend you seek out Nealy when buying your next car. She is the person you want. Thank you much! More

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Nealy Anderson was AHH-Mazing!!And these are the things Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One per Nealy Anderson was AHH-Mazing!! And these are the things that made a difference for me... I ended up working with Nealy. She was an a-z. One person from the internet, to sales, to delivery of the vehicle etc. Very smooth process. I liked not being handed off to other sales team members. Nealy, also offered texting to chat about the vehicle and any questions in her first communication. That was huge!!! Probably one of the biggest differences. She texted me like a person I met at a gathering, not like someone selling stuff. Like a new acquaintance l met, who just so happens to know details about cars I'm interested in. I felt at ease, and it was nice without the standard cheap-sales pressure. Nealy, was very knowledgeable about all of the vehicles we discussed, the package options for them, as well as about the inventory available at the time. Email can be a pain, and talking on the phone is not always an option, so her combination of text, phone and email was perfect! She didn't hesitate to disclose, MSRP, invoice & she cut to the chase on best numbers on several different models and even sent me a bill of sale to review before I even walked in the door. Nealy, had a no pressure demeanor, and yet maintained great, friendly, casual and comfortable communications via text, email and whenever we spoke over the phone. She was a person of excellence when we met in person as well. Also, I was able to get the exact vehicle window sticker, vin etc. & submit all my finance docs, IDs, & insurance cards with her online. I literally got to walk in, test drive, then sign the finance paperwork for the exact car we discussed. Nealy was fearless in her "showing of cards" & her forthright-nature quickly built trust and rapport with me. Extended warranty and other add on options were thoroughly explained and yet I felt comfortable to decline those options that were not a good fit for me. These discussions were completed without having the good rapport suffer as a result of my decision to decline. Even if another dealer offered the same car for less, I would have followed through with Grand because of the friendly, knowledgeable communications and the trust Nealy had built during our discussions. In fact, we literally had to drive right past the dealer where we purchased two previous Subaru’s, on our way to Grand. This is a wonderful dealership with great employees! We are so happy to have purchased our 3rd Subaru here!! More

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