Nealy Anderson | Page 36

Makes Car Shopping Fun! From our first contact with Nealy, she helped made our decision an easy one. Low key, no pressure she kept in touch with us as we went through the lon From our first contact with Nealy, she helped made our decision an easy one. Low key, no pressure she kept in touch with us as we went through the long process of choosing the correct car for us. When we finally decided on our Outback, we knew we had made the right decision. Two weeks later we are still as happy with our choice. The care of the whole staff just completely floored us, and we look forward to a long and happy relationship with Grand Subaru More

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Friendly Down-to-earth Sales Team The sales team was professional and pleasant to work with. Nealy went the extra mile to consult with Subaru product specialist to get my technical qu The sales team was professional and pleasant to work with. Nealy went the extra mile to consult with Subaru product specialist to get my technical questions answered. When I had follow-up questions by email, she was always quick with a response. Following the transaction, she went over every button, knob and switch in my new car. Really above and beyond the call of duty. Thanks Nealy! Nicole was also very helpful, was very informative during the test drives and even called me on her day off--when she was moving! Grand Subaru has a lot of inventory to choose from. My only advice to Subaru shoppers is to take time out to go on a weekday -- Saturdays are busy! More

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Great price and experience at Grand Subar! Best deal after bench marking with over 10 dealers in the area. Friendly service from everyone. Made the process quick and painless. (Purchased a Bran Best deal after bench marking with over 10 dealers in the area. Friendly service from everyone. Made the process quick and painless. (Purchased a Brand New Subaru Impreza 5 dr) More

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A long drive for a great deal. Nealy Anderson was great to work with over the internet, so I drove over 400 miles one way to get a much better deal than I could get in my area. She Nealy Anderson was great to work with over the internet, so I drove over 400 miles one way to get a much better deal than I could get in my area. She scheduled me early on the day I was to pick up the 2017 Subaru Forester, and she did the deal efficiently so I was able to start the long drive back home in time to make it before dark. All the people I was in contact at the dealership were very nice, especially Nealy. More

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Wild ride and worth the trip My 2002 Audi TT was done. I did a lot of research- I wanted - AWD - Turbo -Manual Transmission -a unique appearance. I selected the Subaru My 2002 Audi TT was done. I did a lot of research- I wanted - AWD - Turbo -Manual Transmission -a unique appearance. I selected the Subaru 2017 WRX in Rally blue as the answer to everything I wanted. After making the rounds of all of the dealers in Chicagoland (yes we call it that), I set out to contact my best option at Grand Subaru. I had previous contact with Melissa Distell on line who set me up with Nealy Anderson. I showed up unannounced on a Friday morning and linked up with Nealy. From our first meeting I knew I wanted to work with this woman. She listened to what I wanted and did not interject a lot of up-selling to get me into a different car. The decision was so easy working with Nealy. I put down my deposit and hoped to pick up my brand new vehicle the next day. At 5PM Nealy called- I knew something was wrong. They had found a factory defect in my brand new transmission and were going to have to replace it. Understand- Nealy had set me up with the only 2017 WRX Limited in Chicago that had everything I wanted, and priced it at a substantial reduction under MSRP. We hoped to get the fix done within a week. I was OK with that. Monday Nealy called me and told me my brand new tranny had to come in from Japan.....argh! We talked- she worked with me- we wanted to make this work. My Tranny was now 10 days out- the Audi was dying and Nealy kept working with me. Subaru America understood I was sticking with the deal and made a substantial free warranty upgrade that really made up for my inconvenience. Long story short- Nealy was with me through this whole experience and I am now driving my Bad Ass Blue Angel and smiling from ear to ear. I cannot say enough good things about everyone I dealt with at Grand Subaru and Subaru USA. I look forward to my next purchase with Grand Subaru. I just wish I could give Nealy more than 5 stars. More

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New Car Purchase Nealy was really helpful and fun to work with. It was a long day, but she did her best to help us out as efficiently as possible. Nealy was really helpful and fun to work with. It was a long day, but she did her best to help us out as efficiently as possible. More

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Helful quadrupled From the first time I was contacted by Melissa and Nealy more than a month ago because of an inquiry I put in to TrueCar, they have been helpful, pat From the first time I was contacted by Melissa and Nealy more than a month ago because of an inquiry I put in to TrueCar, they have been helpful, patient, obliging and downright pleasant on-line, and in Nealy's case, on-line, in person and on the phone. They gave me firm quotes from the beginning and shifted gears as I first made the decision to buy a car, then to buy a Subaru, then from Crosstrek to Impreza hatchback. They always updated me and never betrayed a scintilla of impatience either with my process or with the length of time it was taking me or with my comparing their offers with other dealerships. No nagging. No games. None of that silly and time-wasting and posturing "I have to check with my manager" nonsense. Just cheerful and helpful service. Nealy, in particular, has been outstanding, following up without being intrusive or the least bit aggressive. I bought the car last Thursday and she called today [the following Tuesday] to see how I was doing, how the car was performing and assuring me that should I have questions in the future, she'd be pleased to help. I believe her. I dealt with 3 Subaru dealerships, but this is the one, and these are the folks to whom I'd return and send others to do their car buying business. Brava! More

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Great Salesperson Nealy was awesome. She was upfront with pricing and options. She took the time to answer all my questions and emails, even on her day off. When I a Nealy was awesome. She was upfront with pricing and options. She took the time to answer all my questions and emails, even on her day off. When I arrived to purchase the vehicle, Nealy had the car and paperwork all ready to go. I was in and out in two hours and very satisfied with my new Subaru. More

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What an exciting experience! My friend told me about buying a vehicle from Grand near Chicago. Being from the Detroit area, I have never shopped for an auto in another State. Wo My friend told me about buying a vehicle from Grand near Chicago. Being from the Detroit area, I have never shopped for an auto in another State. Working with Nealy in ordering and finally picking up the car was easy and there were no significant glitches. Nealy was particularly helpful in guiding my decisions regarding options for my new SUV. Even being picked up at Ohare by the dealer was amazingly easy. I love to tell the story of this adventure in car buying along with the fact I saved a significant amount of money. As an aside, when I asked a dealer in Michigan if they would match a price offered by another dealer, I was told "You are thinking about Grand in Chicago aren't you. We could never match their prices." What a wonderful story to repeat! More

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New car purchase Dealing with Grand Subaru was like dealing with Subaru dealers years ago before they were well known. Let them know exactly what I was looking for an Dealing with Grand Subaru was like dealing with Subaru dealers years ago before they were well known. Let them know exactly what I was looking for and in a few minutes they found the exact car with the desired options and gave ne a great price without having to haggle. Much more laid back atmosphere than the hard sell some dealers still try to push. Found grand using the Sam's Club/Truecar auto buying service and grand beat their price. Have already recommended them to several people at work and will be back on the next new car hunt! More

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