Dealer Reviews
Cars for Sale
Dealer Log In
Needham Shotwell
Needham Shotwell | Page 33
Sales Consultant
Northside Lexus
24222 Interstate 45 North
Spring , TX 77386
346 Reviews
Dealership Experience
14 yrs, 4 mos
Languages Spoken
English
346 Reviews
Write a Review
346 Reviews of Needham Shotwell
January 19, 2019
Disappointed in lack of Customer Experience Follow Through Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, but we became very interested in Lexus based on reviews and family and friends recommendations. We expressed that Customer Experience was key to us and communicated how Sewell went above and beyond in all their engagement opportunities. Our Sales Rep assured us that Northside was equivalent to the Sewell experience. There were hiccups in the purchasing process; which can happen and the dealership worked to correct the problem and resolved it. However, immediately after the purchase, our sales rep didn’t return our messages, email and personal message when we went to the dealership to leave a message for him. It was disappointing to say the least. I hope that future interactions are far better than my sales experience and lack of follow up and follow through with sales. More
by rachbethany
Verified Customer
January 09, 2019
Sales department Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. More
by GCOLBERT0
January 04, 2019
summary of recent sales experience efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me comi efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me coming back this is my 3rd Lexus More
by TERRY.CIRCLE1003
Other Employees Tagged: David Perry , David Ortiz
December 29, 2018
Great place I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the v I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the vehicle as well as the level of service received More
by MPWYMORE
Other Employees Tagged: Ava Pierce
December 28, 2018
Super service and best Xmas gift ever! Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a on Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a one on one technology session with Brian who was patient and amazing. The Lexus RX350 is safety and technology packed. I am excited to drive it! More
by Amblock
Other Employees Tagged: Brian Cobb
December 14, 2018
Great Dealership We have leased vehicles from Northside Lexus for many years. Customer service is a top priority with this dealership and it shows, they do an excelle We have leased vehicles from Northside Lexus for many years. Customer service is a top priority with this dealership and it shows, they do an excellent job... Needham Shotwell, our sales representative works hard to provide us with a fair price, minimize the renewal process and exceed our expectations. More
by Scott T
December 04, 2018
Excellent as always My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none other that Needham Shotwell. We are always so impressed with his customer service that we always tell family and friends about our experience. When we consider rating Mr. Shotwell (5 stars is just not enough) when it come to the care, attention, detail and follow-up that he provides to his customers. Keep up the good work and we will keep coming back. Leo and Rosalind Mouton More
by T. Mouton
December 04, 2018
We had a fantastic experience working with Needham Impeccable customer service provided by the entire dealership on our first time Lexus leasing experience, especially our Sales consultant Needham. Ove Impeccable customer service provided by the entire dealership on our first time Lexus leasing experience, especially our Sales consultant Needham. Overall great experience this weekend. More
by YOLANDA.VILLANUEVA
December 03, 2018
Customer service is beyond excellent! Everyone from the sales department to the valet person in the service department, go beyond to meet all your needs and exceed your expectations! Excep Everyone from the sales department to the valet person in the service department, go beyond to meet all your needs and exceed your expectations! Exceptional team! More
by dperez1875
Other Employees Tagged: Zee Khan and the guy who always greets me with a smile
November 28, 2018
First time Lexus buyer By far I was impressed Needham was extremely helpful in answering all of our questions. He gave detailed explanations as well. The service and attenti By far I was impressed Needham was extremely helpful in answering all of our questions. He gave detailed explanations as well. The service and attention that we received at this dealership is not comparable to other competitors. thank you again and keep up they amazing service. More
by GARZA.VIKI
Other Employees Tagged: David Ortiz, Marcus in financing
Dealership Inventory (753 Vehicles)
