Needham Shotwell | Page 33

Great service, awesome salesman: Needham Shotwell! Personal attention to the customer relationship. I have bought 2 Lexus and have trust and professional to work with the company represented. I Personal attention to the customer relationship. I have bought 2 Lexus and have trust and professional to work with the company represented. I will back to the 3 rd Lexus when the contract expires. The salesman Needham was excellent. The service over the years were also professional. Purchase of the Lexus RC 350 made it a pleasant purchase. More

by BARRY.MORGENSTERN Verified Customer Verified Customer

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Very helpful, informative. Needham was professional, respectful of my time, accommodating and enjoyable to work with. I really only came in to look at my options and 9 days lat Needham was professional, respectful of my time, accommodating and enjoyable to work with. I really only came in to look at my options and 9 days later, I was driving off in a car that met my exact needs. More

by MELISSA CHAMBERS Verified Customer Verified Customer

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Disappointed in lack of Customer Experience Follow Through Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, but we became very interested in Lexus based on reviews and family and friends recommendations. We expressed that Customer Experience was key to us and communicated how Sewell went above and beyond in all their engagement opportunities. Our Sales Rep assured us that Northside was equivalent to the Sewell experience. There were hiccups in the purchasing process; which can happen and the dealership worked to correct the problem and resolved it. However, immediately after the purchase, our sales rep didn’t return our messages, email and personal message when we went to the dealership to leave a message for him. It was disappointing to say the least. I hope that future interactions are far better than my sales experience and lack of follow up and follow through with sales. More

by rachbethany Verified Customer Verified Customer

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Sales department Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. More

by GCOLBERT0 Verified Customer Verified Customer

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summary of recent sales experience efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me comi efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me coming back this is my 3rd Lexus More

by TERRY.CIRCLE1003 Verified Customer Verified Customer

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Great place I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the v I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the vehicle as well as the level of service received More

by MPWYMORE Verified Customer Verified Customer

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Super service and best Xmas gift ever! Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a on Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a one on one technology session with Brian who was patient and amazing. The Lexus RX350 is safety and technology packed. I am excited to drive it! More

by Amblock Verified Customer Verified Customer

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Great Dealership We have leased vehicles from Northside Lexus for many years. Customer service is a top priority with this dealership and it shows, they do an excelle We have leased vehicles from Northside Lexus for many years. Customer service is a top priority with this dealership and it shows, they do an excellent job... Needham Shotwell, our sales representative works hard to provide us with a fair price, minimize the renewal process and exceed our expectations. More

by Scott T Verified Customer Verified Customer

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Excellent as always My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none My husband and I just purchased our second vehicle- we received such good service the first time that we had to return to our previous salesman- none other that Needham Shotwell. We are always so impressed with his customer service that we always tell family and friends about our experience. When we consider rating Mr. Shotwell (5 stars is just not enough) when it come to the care, attention, detail and follow-up that he provides to his customers. Keep up the good work and we will keep coming back. Leo and Rosalind Mouton More

by T. Mouton Verified Customer Verified Customer

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We had a fantastic experience working with Needham Impeccable customer service provided by the entire dealership on our first time Lexus leasing experience, especially our Sales consultant Needham. Ove Impeccable customer service provided by the entire dealership on our first time Lexus leasing experience, especially our Sales consultant Needham. Overall great experience this weekend. More

by YOLANDA.VILLANUEVA Verified Customer Verified Customer

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