Needham Shotwell | Page 32

Very pleasant experience. Needham was a gracious salesman. He took the time to show me multiple vehicles with all the ins and outs. We made a great decision together. Very ea Needham was a gracious salesman. He took the time to show me multiple vehicles with all the ins and outs. We made a great decision together. Very easy to talk with and no pressure to close the deal. Thanks to all the support from financing and teaching everything Lexus has in their car. More

by alanw0 Verified Customer Verified Customer

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Customer Satisfied Needham Shotwell looked over us graciously yesterday and has gone out of his way to help us. James Vu made it extremely easy to finish the deal. T Needham Shotwell looked over us graciously yesterday and has gone out of his way to help us. James Vu made it extremely easy to finish the deal. Thanks. Our car drives like a dream. Johnnie Sargent More

by JSARGENT003 Verified Customer Verified Customer

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BEST EVER CAR BUYING EXPERIENCE Needham is a professional who listens to the customer and found the exact vehicle I was looking for. The finance department was a joy to work with an Needham is a professional who listens to the customer and found the exact vehicle I was looking for. The finance department was a joy to work with and the TECH training was wonderful. Summary - we are extremely happy with our new Lexus and with this dealership. Thank you More

by BS3 Verified Customer Verified Customer

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Great service, awesome salesman: Needham Shotwell! Personal attention to the customer relationship. I have bought 2 Lexus and have trust and professional to work with the company represented. I Personal attention to the customer relationship. I have bought 2 Lexus and have trust and professional to work with the company represented. I will back to the 3 rd Lexus when the contract expires. The salesman Needham was excellent. The service over the years were also professional. Purchase of the Lexus RC 350 made it a pleasant purchase. More

by BARRY.MORGENSTERN Verified Customer Verified Customer

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Very helpful, informative. Needham was professional, respectful of my time, accommodating and enjoyable to work with. I really only came in to look at my options and 9 days lat Needham was professional, respectful of my time, accommodating and enjoyable to work with. I really only came in to look at my options and 9 days later, I was driving off in a car that met my exact needs. More

by MELISSA CHAMBERS Verified Customer Verified Customer

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Disappointed in lack of Customer Experience Follow Through Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, Our biggest concern was ensuring the Customer Experience would be top notch. We have been committed to Infinity and Sewell for many years previously, but we became very interested in Lexus based on reviews and family and friends recommendations. We expressed that Customer Experience was key to us and communicated how Sewell went above and beyond in all their engagement opportunities. Our Sales Rep assured us that Northside was equivalent to the Sewell experience. There were hiccups in the purchasing process; which can happen and the dealership worked to correct the problem and resolved it. However, immediately after the purchase, our sales rep didn’t return our messages, email and personal message when we went to the dealership to leave a message for him. It was disappointing to say the least. I hope that future interactions are far better than my sales experience and lack of follow up and follow through with sales. More

by rachbethany Verified Customer Verified Customer

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Sales department Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. Needham is just awesome! He is very helpful and takes the time to explain everything in great detail. If not for him, we would have gone elsewhere. More

by GCOLBERT0 Verified Customer Verified Customer

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summary of recent sales experience efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me comi efficient, friendly,,,allthough somewhat expensive salesman was courteous..service department is the best part of your dealership which keeps me coming back this is my 3rd Lexus More

by TERRY.CIRCLE1003 Verified Customer Verified Customer

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Great place I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the v I was very happy with the whole process. Everyone was very friendly and helpful. I have been wanting a Lexus for a while and am impressed with the vehicle as well as the level of service received More

by MPWYMORE Verified Customer Verified Customer

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Super service and best Xmas gift ever! Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a on Needham our sales rep was top notch. He was available and informative without ever being pushy. A class act! Received personalized attention and a one on one technology session with Brian who was patient and amazing. The Lexus RX350 is safety and technology packed. I am excited to drive it! More

by Amblock Verified Customer Verified Customer

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