Neimiaha was very friendly and attentive.
Jason was also very nice. They found what I wanted! HAPPY CUSTOMER!
Jason was also very nice. They found what I wanted! HAPPY CUSTOMER!
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by Lyndamariehart53
Apr 30, 2024 -
Toyota of Rockwall responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Nehemias and our team here at Toyota of Rockwall.
Apr 30, 2024 -
Lyndamariehart53 responded
Nehemias has been AWESOME during this whole experience!. He was very attentive from the start. He has called regularly to keep me updated. I would HIGHLY recommend doing business with him and don't regret the 2 hour drive there to find me a truck!
Toyota of Rockwall is vigilant and keeps after me about
important maintenance. Thank you for protecting my investment, and I will see you soon, as my Tacoma will need another oil change: I'm putting the mi
important maintenance. Thank you for protecting my investment, and I will see you soon, as my Tacoma will need another oil change: I'm putting the miles on my truck.
Thank you for your generosity, and persistence. I will see you soon.
Lawrence Pate
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by larrypate479
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Toyota of Rockwall responded
Lawrence, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall; we look forward to having you as a valued customer for many years!
Great service pleasant environment, well staffed.
I left a happy customer
and looking forward to great after sales service.
Jason was polite and easy to work with to win over a customer!
I left a happy customer
and looking forward to great after sales service.
Jason was polite and easy to work with to win over a customer!
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by pam777tx
Verified Customer
Verified Customer
Apr 18, 2024 -
Toyota of Rockwall responded
Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Pam, and it was a pleasure having you at the dealership. We appreciate your review!
We have done business with Toyota of Rockwall a number of
times over the years, and have had nothing but positive experiences each time. The vehicles were configured as advertised and were priced competitiv
times over the years, and have had nothing but positive experiences each time. The vehicles were configured as advertised and were priced competitively. The personal service has always been stellar, from the sales person, parts, and the reception as well. People are friendly, helpful and genuinely concerned with making your buying experience a positive one. Nehemias Lopez, in particular, was very respectful, accommodating and genuinely committed to obtaining our vehicle from another dealer and getting it delivered to the Rockwall location, as well as orchestrating the install of leather seating and obtaining the floor mats that needed ordering.
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by livin4givin
Verified Customer
Verified Customer
Apr 17, 2024 -
Toyota of Rockwall responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Apr 17, 2024 -
livin4givin responded
The pleasure was all ours, I assure you. Well Done.
Fantastic experience.
Thank you all so much for helping us get our daughter's first car.
Thank you all so much for helping us get our daughter's first car.
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by randiheath0215
Other Employees Tagged:
Benny, Kevin
Apr 12, 2024 -
Toyota of Rockwall responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!
Quinn was AWESOME to work with.
Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences .
Very little back and forth to manager. Explained what I was offering and offer was accepted within minutes. One of or best truck buying experiences .
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by theshop41
Verified Customer
Verified Customer
Apr 04, 2024 -
Toyota of Rockwall responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Quin can do to assist you, please do not hesitate to let us know. We are always happy to help!
Everything was great except I couldn’t leave with my new
car the day I bought it because the crew left that details in maintenance
car the day I bought it because the crew left that details in maintenance
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by darlashipp
Verified Customer
Verified Customer
Apr 01, 2024 -
Toyota of Rockwall responded
Thank you for your feedback. We sincerely appreciate your business and look forward to assisting you with any future vehicle needs. Thank you for choosing Toyota of Rockwall!
Deceptive sales tactics by the salesman.
Kept adding charges (almost 2k) on top of the advertised car price even though the ad said no dealer add-on. First brought the Invoice showing $199
Kept adding charges (almost 2k) on top of the advertised car price even though the ad said no dealer add-on. First brought the Invoice showing $19999, When on their website it was listed for $16999. Once I asked to correct it, he went back and came With $16999+ $2000 add-on for some bogus package like tints, nitrogen etc. I was finally able to get it removed upon Insistence. All in all, it took 6 hours to purchase the car. Finance dept was unsually slow. Shady practice, Will never go again.
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by Syedizhar76
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin
Mar 31, 2024 -
Toyota of Rockwall responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Mar 31, 2024 -
Syedizhar76 responded
Thanks for responding and showing that you care. I would advise against these deceptive practices that turn off customers. I would advise the management to train the staff better and stop with these unfair tricks. We all work hard to earn our money and shouldn’t be taken advantage of like this.
This was my first Toyota, Our sales person was very
helpful and answered all my
questions!! He assisted in finding a car with all of the extras I wanted! I am very happy with Toyota of Rockwall. I w
helpful and answered all my
questions!! He assisted in finding a car with all of the extras I wanted! I am very happy with Toyota of Rockwall. I will tell everyone to give you a try!!
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by HAPPYTACRE
Verified Customer
Verified Customer
Mar 08, 2024 -
Toyota of Rockwall responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I enjoyed working with the sales and finance team at
Toyota of Rockwall. I really like my new car.
Toyota of Rockwall. I really like my new car.
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by Meredith
Verified Customer
Verified Customer
Feb 07, 2024 -
Toyota of Rockwall responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service during the purchase of your new vehicle. We thank you for choosing Toyota of Rockwall!