Neil Goldstein | Page 20

Dealership needs some tweaking. Our salesman, Neil was good and absolutely no issues with him but having dealt with other Honda dealerships (currently owning a CRV & Civic), this on Our salesman, Neil was good and absolutely no issues with him but having dealt with other Honda dealerships (currently owning a CRV & Civic), this one could use some tweaking. The closer, Nabil was too fast, too convoluted, too agressive with his numbers akin to purchasing a vehicle like in the “good old days”. He was patronizing when explaining “certified Honda” as when your check engine light goes on at the movies. Some customers are actually knowledgeable about cars and want the facts on coverage not an elementary school explanation. Can’t figure out if they were playing “good guy/bad guy” scenario but it’s a major turn off. With excellent credit, the finance guy quoted too high an interest rate as we knew the current numbers, and when we balked and said we’d finance elsewhere, immediately lowered it a full percentage point with some story about calling his friend and asking for a favor, another major turn off. Lastly, the little things reflect on a dealership. How about looking like a professional organization by having folders with the name Honda Universe on it to put all the customer’s signed paperwork and business cards in, instead of just handing a stack of papers to us to carry out. Other Honda dealerships put your keys on their dealership keychains instead of just handing you a bunch of keys. Free advertising - it’s a no brainer. In the end, love the car and price was more than fair, but there’s no warm and fuzzy feeling about doing business with this dealership or wanting to return again unless changes are made. More

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