Check out Nelson Castillo's reviews on DealerRater

March 17, 2022

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Employee Rating

I was nervous coming in as I haven’t had good experiences with dealerships in the past, but everyone was so friendly and made it an easy experience ! with dealerships in the past, but everyone was so friendly and made it an easy experience ! More

by JALEYCO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Karen Burke , Justin King, Sam Turner

Helpful 0

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Mar 24, 2022 -

Nissan of Wichita Falls responded

Jaleyco, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Wichita Falls!

March 17, 2022

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Employee Rating

Was from out of town and My check engine light came on so stopped to get it checked,Ended up buying a car after it was better choice then spending the money to fix and take chance of driving 300 plus miles h stopped to get it checked,Ended up buying a car after it was better choice then spending the money to fix and take chance of driving 300 plus miles home..Was taken care of very well.. More

by ROBERTLEIA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Garrett Bodkin, Justin King

Helpful 0

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Mar 24, 2022 -

Nissan of Wichita Falls responded

Hi Robertleia! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 15, 2022

Dealership Rating

Employee Rating

I had an amazing buying experience. From the time I drove on the lot until the time I left, everyone was attentive, polite and very professional. From the time I drove on the lot until the time I left, everyone was attentive, polite and very professional. More

by THIS.CHRIS6

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Justin King, Karen

Helpful 0

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Mar 24, 2022 -

Nissan of Wichita Falls responded

Hi This.chris6, we are very happy to have provided you with such a positive experience!

March 12, 2022

Dealership Rating

Employee Rating

I really appreciated the no-pressure sales tactics. Other dealers follow you around like lost puppies and it gets rather annoying. Other dealers follow you around like lost puppies and it gets rather annoying. More

by JASON.C.WHITE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Vaughn

Helpful 0

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Mar 24, 2022 -

Nissan of Wichita Falls responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 03, 2022

Dealership Rating

Employee Rating

In all of the many vehicles I have bought, buying a vehicle at Nissan of Wichita Falls was by far the easiest, smoothest and best interaction I have ever had with a car dealership from any Manufacturer vehicle at Nissan of Wichita Falls was by far the easiest, smoothest and best interaction I have ever had with a car dealership from any Manufacturer. This is my 4th Nissan. Everyone at this dealership was very friendly and super knowledgeable. In my search for a new vehicle, I received an email from Karen and the magic started there. If it wasn't for her initial contact I don't think I would have my new vehicle right now. I had already been to many of the Nissan Dealerships in the DFW area and could not find what I wanted. It was really getting to be a hassle and some dealerships I went to were playing games. But that all changed with Karen. Nissan of Wichita Falls had not one, but two of the vehicle I wanted within 150 miles. My Salesman Nelson was the greatest. He is young, but don't let that fool you. He knows what he is doing. He promptly answered all my questions and knew every detail of the car I was buying. Nelson was the friendliest, most efficient and professional Sales Representative ever! Even better, all of the Nissan of Wichita Falls Associates worked as a team. Even the Finance Manager, Justin was easy and fun to work with. I just wish they were closer so I could get all my maintenance done there. I'm extremely happy with Nissan of Wichita Falls. What more could you ask for? A better deal... I got that too! I drove a 230 mile round trip from Fort Worth, Texas to Wichita Falls, Texas and am 100% glad I did... Bravo! Thank You!! More

by TAMI76137

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Karen Burke , Justin King, Mutandwa Machemedze

Helpful 2

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Mar 05, 2022 -

Nissan of Wichita Falls responded

Tami76137, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2022

Dealership Rating

Employee Rating

Excellent service and very helpful staff. Nelson made sure to explain everything I needed to know. Process was quick and efficient. Nelson made sure to explain everything I needed to know. Process was quick and efficient. More

by gonzalezd082

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 05, 2022 -

Nissan of Wichita Falls responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2021

Dealership Rating

Employee Rating

Muy buen trato eficiente servicio muy buenos empleados amables y muy atentos saben lo que asen amables y muy atentos saben lo que asen More

by navarronery60

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Derrick Holt, Michael Smith, Jorge Sotelo , Brian Collier, Jimmy Gordon, Mutandwa Machemedze, Michael Vaughn, Tony Veretto, Rocky Young

Helpful 0

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Jan 05, 2022 -

Nissan of Wichita Falls responded

Gracias!

December 07, 2021

Dealership Rating

Employee Rating

Nothing bad or good to say about the dealership itself. They did what they could and a deal just couldn’t be reached. But working with Michael Smith was horrible. I gave my keys for my trade in to be asses They did what they could and a deal just couldn’t be reached. But working with Michael Smith was horrible. I gave my keys for my trade in to be assessed and after figuring out a deal couldn’t be reached I was waiting for my keys to leave he continued to try to convince me into a deal I was obviously not going to make. Then after going back out to wait by my car he sent out the sales guy with a set of keys to another vehicle that I was not at all interested in (and they knew it based on discussing what I was looking for). After all that he did eventually come out with my keys without saying a word and an attitude like he wanted to throw them at me. More

by Kyle B

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Michael Smith

Helpful 0

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Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 07, 2021 -

Kyle B responded

Who did what isn’t important. In fact Michael Smith didn’t even bother to introduce himself before interjecting himself into the situation. I’ll make sure to update my rating on here but either way, when I’m loading up to leave, your team all but refused to give me my keys and continued to push to sell a car to someone who was obviously done and attempting to leave. It made me and my fiancé very angry. That is very unprofessional and my experience should be known.

November 26, 2021

Dealership Rating

Employee Rating

Dealership was not helpful after selling me a vehicle with a lot of problems. I’ve replaced the ac evaporator and turbo waste gate already. It also came with alot of scratches and dents. None of these pr with a lot of problems. I’ve replaced the ac evaporator and turbo waste gate already. It also came with alot of scratches and dents. None of these problems were mentioned over the phone even after been asked if there was any problems or cosmetic defects. Don’t buy from them. They will lie to you straight over the phone. More

by lhfarms95

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Dusty Buckley

Helpful 0

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Nov 26, 2021 -

Nissan of Wichita Falls responded

I am very sorry to hear that you are displeased. I did tell you over the phone, the last time we spoke that if you would give me an estimate on the scratches that I would take care of them. You also told me on that same phone call that you were not worried about the waste gate because your warranty covered that. I never heard back from you on the scratches, nor did the salesman.

Nov 26, 2021 -

Nissan of Wichita Falls responded

Yes sir, that it correct. Nelson, your salesperson, gave me the information back in early October and I am the used car manager you spoke with on the phone. You sent me photos of the scratches but since you are out of state I asked you to get me an estimate. I do recall at that time you also told me that you would leave us a bad review if I didnt fix the scratches because even though you had video and still photos of the unit you were buying, you werent able to see the scratches. Here at Nissan of Wichita Falls we always do everything we can to take care of our customers. Again, I am very sorry that you are displeased. Dusty Buckley

Nov 26, 2021 -

lhfarms95 responded

I believe your respond was “let me talk to my manager”. I sent info to a sales manager. I haven’t received and notice since then.

Nov 26, 2021 -

lhfarms95 responded

Well if you want to take care of your customs give the ford service department at Lewis Ford in Dodge City, KS. That is where the vehicle is at the moment. I figured I’d start fixing the bigger problems such as the waste gate rattle and the broken ac before starting before I’d start working on the body. They are currently replacing my ac evaporator for the rear of the cab. It is not covered by any warranty. They quoted me $1600 to fix that. That would be a good place to start. I can still take the review down before it posts. Luke H.

November 17, 2021

Dealership Rating

Employee Rating

After shopping around, I am so glad I ended up at Nissan. Best service and so kind! Overall a great experience and I recommend them to my family and friends now! Best service and so kind! Overall a great experience and I recommend them to my family and friends now! More

by TAYLORBURCH7

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Nov 19, 2021 -

Nissan of Wichita Falls responded

We're glad you chose us! We thrive on this type of feedback and will let Nelson know he's doing a great job. Thanks, Taylor!