Neyma Cuello | Page 23

All my questions and concerns were answered and was given a thorough review of the diagnostics performed to my Jeep after the service. I was appreciative that my service tech came by and discussed personally a thorough review of the diagnostics performed to my Jeep after the service. I was appreciative that my service tech came by and discussed personally what my next visit needs would be. As a long time customer those little things mean alot. More

by lastcallmax Verified Customer Verified Customer

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The service was good and they were done with the car in a reasonable amount of time reasonable amount of time More

by blackcherree75 Verified Customer Verified Customer

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Neyma does not answer her phone . Communication issues. I called many times . When I went to pick up the car. It was not ready ! Communication issues. I called many times . When I went to pick up the car. It was not ready ! More

by amiyara Verified Customer Verified Customer

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I was very disappointed with the service, or should I say lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even p lack of service, I received. My vehicle was there for over 5 weeks and I could never get any help. It was like pulling teeth to get someone to even pick up the phone. I talked to someone on the chat box on their website and was promised that a manager would call me, but never did. I spoke with a gentleman on the phone who promised a call back and never received. All in all very unsatisfactory. More

by Peachy Verified Customer Verified Customer

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Very friendly and professional always have been happy with the staff. The rates also very good. with the staff. The rates also very good. More

by TEHRANY1959 Verified Customer Verified Customer

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Neyma took care of all the issues with my jeep in a very timely manner. timely manner. More

by shuneyb Verified Customer Verified Customer

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I Arranged a date for my Factory repair service. Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mec Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mechanic that could do the job and if another Mechanic did it there would be no guarantees. When I set an appointment, I expect someone to be there to fix my vehicle not be told it’s an appointment just to drop off my vehicle. I believe this is very unprofessional and this policy needs to be changed More

by paul64lyons Verified Customer Verified Customer

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You feel right at home. I am actually headed that way, looking for a car for Son. obviously they are my first choice. I am actually headed that way, looking for a car for Son. obviously they are my first choice. More

by DURAN0 Verified Customer Verified Customer

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Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

by Grey goose Verified Customer Verified Customer

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Ask for a complete review and breakdown of what the cost would be time and time and time again was one thing and another never got a true cost until it ended up the Joe almost rebuilt. The whole car too man would be time and time and time again was one thing and another never got a true cost until it ended up the Joe almost rebuilt. The whole car too many lies about how much it was going to cost. Last figure was 2400. When I picked up my car was 3100 nothing but lies over and over I will not be back. More

by zitoe2 Verified Customer Verified Customer

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