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Neyma Cuello
Neyma Cuello at Hollywood Chrysler Jeep

Neyma Cuello | Page 4

Service Advisor

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.8
218 Reviews
3.8

218 Reviews

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218 Reviews of Neyma Cuello

March 05, 2026

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Employee Rating

Service was prompt and everyone went out of their way to help. They made sure that my vehicle was ready to go as quickly as possible. More

by jpdkoala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Mccallum

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Mar 10, 2026

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 05, 2026

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I was a bit challenged, after having an appointment, but being referred to another area. I followed the directions given and Ms. Cuello assisted me. The service took a very reasonable amount of time. I need More

by Kimberley
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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Mar 10, 2026

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Mar 05, 2026

Kimberley responded

I'd also like to add there's a different aura in the air. Management may need to do "team building" activities or incentives. I purchased 1 vehicle/leased 1 vehicle in less than 6 months, the environment was definitely better.

March 04, 2026

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Employee Rating

Neyma took good care of us. She stayed in contact advising us of what was going on with the car including on her day off. More

by Carlos Garcia
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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March 02, 2026

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Terrible service, car was extremely dirty, dusty inside, crease on the buttons. Looks like the car was vandalized on the dealership More

by luiz3
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

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Mar 04, 2026

Hollywood Chrysler Jeep responded

Luiz. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 04, 2026

luiz3 responded

They know exactly my case. I already contacted the customer service manager directly and sent pictures showing the terrible condition in which the car was delivered to me, and they simply don’t care at all. This is the worst place to take your car. My Grand Cherokee was at this dealer for 2 weeks for 5 recalls (it already had around 10 other recalls done in just 2 years), an oil change, and a defective heat pump replacement. According to the service adviser, all of this should have taken 5 days. Instead, it took 2 full weeks. Communication with the service adviser and anyone in the service department was extremely difficult. They barely reply to messages. Out of 20 phone calls, maybe one connects you to someone at the dealership. All the other calls are routed to a third-party call center that cannot transfer you to anyone at the service department. When I finally picked up the car, the condition was awful. It was completely dirty, dusty inside, and full of grease on the gearshift and start button. The interior looked neglected, almost like the car had been vandalized while at the dealership. This is not what you expect when you buy a $65,000 vehicle. This car has been extremely problematic and defective, with over 15 recalls and even a fire hazard. I will never get a Jeep again, and I will only return to this dealer to return the lease. Never again.

February 28, 2026

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Employee Rating

Very cordial. My service rep very polite and cordial and the mechanic that did the work was also very nice. More

by Gerrym4040
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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February 28, 2026

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She got me in without having an appointment She was nice helpful They got the job done In one hour o was out and happy More

by silviafrom212
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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February 27, 2026

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Employee Rating

This dealership is one of the best we've ever been too. Everyone was so pleasant and welcoming. Will definitely be back in the future. The attentiveness was extraordinary. Thank you so much! More

by haleyrose.mccullough
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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February 24, 2026

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At Hollywood Chrysler jeep the customer service is perfect. Every moment there's some one came to assist by aking you some questions regarding your visit... More

by Leonard Antoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Linda Gonzalez, Caylie Salazar, Diango Barreiro , George Aco

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Feb 27, 2026

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 18, 2026

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Employee Rating

They don't answer phones or respond to texts, burn that place down make something helpful like a McDonalds More

by tkerodentandpest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

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Feb 26, 2026

Hollywood Chrysler Jeep responded

"Tkerodentandpest" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 19, 2026

tkerodentandpest responded

This is a terrible business, they should close down and place a Mc Donalds in place, at the very least I could talk to someone at Mc Donalds, honestly poor employee engagement, nobody is in charge

February 17, 2026

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Employee Rating

The dealership is friendly from parts to service. The service writers are knowledge as to jeep products. More

by Charmaine Cahee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allison Gilliland, Raheem Kamrudeen, Jordan Mccallum

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