Worst dealer service experience in over 30 years of car
ownership Worst dealer service experience in over 30 years of car ownership. Never have I had such little communication or been without a car over 30
ownership Worst dealer service experience in over 30 years of car ownership. Never have I had such little communication or been without a car over 30 days and not provided with a loaner/rental. Had to pay for my own 30 day rental car.
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by geo9455
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
"Geo9455" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Neyma Cuello and Allison helped me a lot, they were
great. I was frustrated that I didn't have a working car to get to work. Very disappointed to have a 4 years old car with constantly problems.
great. I was frustrated that I didn't have a working car to get to work. Very disappointed to have a 4 years old car with constantly problems.
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by rosa.espino27
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Great service
Neyma was great and very professional and
polite.
Will keep coming back to Hollywood Chrysler Jeep
polite.
Will keep coming back to Hollywood Chrysler Jeep
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by SALES
Verified Customer
Verified Customer
Service Price Transparency
Everyone was friendly and they got me in and out faster
than expected The service was way better than the other Jeep dealers I've been to
than expected The service was way better than the other Jeep dealers I've been to
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by Meatsprocket
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Worst experience of my life Lousy service advisor and
horrible service manager They tried to overcharge by $2500
horrible service manager They tried to overcharge by $2500
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by WSBAMABALL
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
"WSBAMABALL" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Lack of communication, trying to overcharge by $2500.
00, pathetic attitude from the Service Manager, keeping my car for 2 weeks without offering a loaner vehicle , not resetting the oil life after an oil
00, pathetic attitude from the Service Manager, keeping my car for 2 weeks without offering a loaner vehicle , not resetting the oil life after an oil change, giving my Jeep back with 3 tires with low air pressure, etc etc
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by WSBAMABALL
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Hollywood Chrysler Jeep responded
"WSBAMABALL" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Great customer service, keeps promises against all the
odds. Goes above and beyond and gets people moving from sales to finance to her own department in service.
odds. Goes above and beyond and gets people moving from sales to finance to her own department in service.
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by alextheboss123
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Hollywood Chrysler Jeep responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Neyma's customer service is outstanding and you all are
lucky to have her. Give her a raise now before another company grabs her
lucky to have her. Give her a raise now before another company grabs her
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by gphugg
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Mar 19, 2026 -
Hollywood Chrysler Jeep responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Neyma is very responsive and caring.
Everything was prompt and efficient. She provides excellent customer service.
Everything was prompt and efficient. She provides excellent customer service.
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by kta1958
Verified Customer
Verified Customer
Service Price Transparency
Responsive, efficient, and polite Great customer service
and attends the customer need Finished Perfect agent
and attends the customer need Finished Perfect agent
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by eliasshiber_2
Verified Customer
Verified Customer
Other Employees Tagged:
Neyma Cuello
Mar 12, 2026 -
Hollywood Chrysler Jeep responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!