Nicholas Maldonado | Page 6

great service department and got super after hours help from sales staff to find cell phone in curtesy vehicle from sales staff to find cell phone in curtesy vehicle More

by jkunkle1212 Verified Customer Verified Customer

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IT WAS A PLESANT EXPERIENCE, EXCEPT THERE WAS NO CONTACT WITH A MECHANIC TO DESCRIBE WHAT THEY DID TO THE CAR AND A GENERAL MECHANIC OPENION ON HOW THE CAR APPEARED TO HIM. WITH A MECHANIC TO DESCRIBE WHAT THEY DID TO THE CAR AND A GENERAL MECHANIC OPENION ON HOW THE CAR APPEARED TO HIM. More

by bckibler1 Verified Customer Verified Customer

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I received prompt and courtesy service. Everyone was friendly and willing to answer my questions. They stayed in touch with me through the service with what may needing attention and what Everyone was friendly and willing to answer my questions. They stayed in touch with me through the service with what may needing attention and what was operating well. They are professional and pat attention to the details. It was a good experience. More

by airbrneguy Verified Customer Verified Customer

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The guy I initially worked with is not named below at all, but the guy who they had call me was nice and his name was Nicholas. I came in to this location after purchasing a vehicle from their Fort Morga all, but the guy who they had call me was nice and his name was Nicholas. I came in to this location after purchasing a vehicle from their Fort Morgan store. The services were set up here as I live closer to this location. River had scheduled for me to have my front windows tinted to match the back and have a clear bra put on the hood. I came in to pick my vehicle up in the evening, none of these services were performed at all. When I asked River what had happened, he talked about how they had me under the completely wrong name, but then proceeded to tell me that they did some “edging” on the clear bra that was already on the hood and tried to show me where the bra was. It was apparent that there was no clear bra on my hood at that time. River lied to my face and tried to say that it was already there to try and show me that my vehicle wasn’t at their site all day for nothing when in fact it was. I told River that when I brought it back in to actually have the work done that I would need to loaner vehicle for the day this time and he agreed. I rescheduled the service for 2 weeks later to actually have the work done, and when I came in to drop it off and pick up a loaner vehicle, somehow no one on site had record of me scheduling this appointment and they said I wasn’t scheduled for a loaner vehicle through sales. I proceeded to tell them that I had scheduled with River and this is what he promised me, they then told me that River wasn’t working that day. I proceeded to tell them everything that had gone wrong prior and that they needed to figure it out and after about 20 minutes of waiting they finally did. The incompetency of the situation and the fact that I was lied to straight to my face is what has lead me to leave this review. I will never be back to a McDonald Toyota dealership for any kind of service because it is clear they don’t care about their customers. More

by Cherilyn H Verified Customer Verified Customer

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They are always super friendly, get me in and out quickly and are very transparent about what they are doing. and are very transparent about what they are doing. More

by kerstin Verified Customer Verified Customer

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This story starts out with a recall, schedule maintence that could have turned into a disaster but McDonald made it right and then went above and beyond. The recall was on brake lines and they handled eve that could have turned into a disaster but McDonald made it right and then went above and beyond. The recall was on brake lines and they handled everything like pros but there was a gasket that broke during install that in turn was allowing brake fluid to leak. My wife and nephews were on their way to school when the warning light for Low Brake Pressure came on. My wife was able to get to a safe place and the dealer made sure to get us a tow truck and Lyft to the dealer. They were able to fix the issue in a very short time. In turn we ended up trading that Tacoma in for a new used Tundra and Scott the GM and his team made sure we were taken care of and then some. I want to give a shout out to all involved, Scott, Edwin and Chad in Sales and then in Service Nicholas and Amanda as well. Lastly I also want to thank Brandon and Phil in parts with getting me set up with a bed cover. Thank you all for your help and you guys rock. More

by fridaybrett Verified Customer Verified Customer

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Always have quick efficient service. Women told me an hour in a half, so I said I would wait. It was three and half hours. So given that this was unusual gave 4 instead of 5 stars. Women told me an hour in a half, so I said I would wait. It was three and half hours. So given that this was unusual gave 4 instead of 5 stars. More

by tamarthomson Verified Customer Verified Customer

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I was left waiting in my car when I first arrived but after that the experience was ok. I drank coffee and waited. after an hour and a half I went to check on my car and it was ready. they didn't real after that the experience was ok. I drank coffee and waited. after an hour and a half I went to check on my car and it was ready. they didn't really let me know. but I was given a discount and Nicholas Maldonado was really nice and helpful. More

by kathyann5735 Verified Customer Verified Customer

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I was very happy with Nicholas and all he did for me. We discussed my prius prime, which was a different vehicle than was being serviced. His input was very helpful. We discussed my prius prime, which was a different vehicle than was being serviced. His input was very helpful. More

by dbellingson Verified Customer Verified Customer

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Scheduling a routine maintenance appointment with this dealership was very easy and convenient. The staff is friendly and accomodations in the waiting area are good. I really appreciate that they have g dealership was very easy and convenient. The staff is friendly and accomodations in the waiting area are good. I really appreciate that they have gone completely digital. Receiving your inspection report via email is so much more convenient that pieces of paper creating clutter in your vehicle. Being a more tech savvy dealership, I figured I would be able to text them a digital key since I forgot my key fob. I usually just use my phone to enter and start my vehicle. However, they did not want to use my digital key and asked to give my phone to them with the passcode, instead. They also did not do the standard tire rotation because they never asked me for the wheel locks. Besides these hiccups, I would still recommend this dealership. More

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