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Nicholas Marin

Overview Reviews (38) Inventory (249)

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Nicholas Marin

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Nicholas Marin | Page 2

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.6

38 Reviews

Overview Reviews (38) Inventory (249)

Dealership Experience

5 yrs, 2 mos

Industry Experience

22 yrs, 10 mos

4.6

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Nicholas Marin

April 09, 2024

Dealership Rating

Employee Rating

staff not interested in offering new services. I need new services but will look elswhere I need new services but will look elswhere More

by avisadenj

Verified Customer

Recommend Dealer

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

Dealership Rating

Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

Helpful 0

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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 31, 2024

Dealership Rating

Employee Rating

Had a great coupon that was texted to me prior. That's why I came in, to take advantage of it. That's why I came in, to take advantage of it. More

by TDHAGH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 10, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 30, 2024

Dealership Rating

Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend I really appreciate the service. Definitely recommend More

by tiffmatt0714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 25, 2024

Dealership Rating

Employee Rating

Excellent customer service. Very nice environment and place. They were fast and really helpful answering and helping me with my concerns. Very nice environment and place. They were fast and really helpful answering and helping me with my concerns. More

by tricius41

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 23, 2024

Dealership Rating

Employee Rating

The service was fast and the waiting area was comfortable with plenty to read with coffee and drinks. It was so nice to see they even washed the truck. with plenty to read with coffee and drinks. It was so nice to see they even washed the truck. More

by garyfink265

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

February 09, 2024

Dealership Rating

Employee Rating

This dealership is efficient and everyone is so nice and on the ball. The waiting room is spacious and different areas so you don’t feel crowded. on the ball. The waiting room is spacious and different areas so you don’t feel crowded. More

by wcbjschoen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 22, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

February 01, 2024

Dealership Rating

Employee Rating

I always do my service here and Bruce is amazing. Thats why I keep coming back Thats why I keep coming back More

by KAREN83

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

Helpful 0

Report | Print

Feb 19, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

December 22, 2023

Dealership Rating

Employee Rating

Experience with them was nice and smooth. Provided all that I needed with the paper work. Provided all that I needed with the paper work. More

by wannie98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 20, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

December 18, 2023

Dealership Rating

Employee Rating

I was charged for a tire rotation that was never performed. They said that you would take off $15 from my bill and it is still the full amount on my AMEX card. performed. They said that you would take off $15 from my bill and it is still the full amount on my AMEX card. More

by SOFTG1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

Report | Print

Dec 19, 2023 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can discuss the situation. Thanks Rob D GM

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