Nicholas Philips | Page 3

Julian is a pleasure to work with. . He helped us where we were able to get our 2014 Ford Escape.. He helped keep the payments low.. . He helped us where we were able to get our 2014 Ford Escape.. He helped keep the payments low.. More

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I’m 100% pleased with ALL the staff and service providers at Skyline Ford in Salem Oregon…!!! at Skyline Ford in Salem Oregon…!!! More

by Lloyd Subriar Verified Customer Verified Customer

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Amazing service team! Vince, John M, Art, are awesome employees! Willie is awesome! Chris H. Brandon Y in part's and Bryan fantastic people! Love the Donofrio's! Vince, John M, Art, are awesome employees! Willie is awesome! Chris H. Brandon Y in part's and Bryan fantastic people! Love the Donofrio's! More

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Very professional and confident staff. I was kept informed about my recall and it was done in a timely fashion. I would highly recommend Skyline Ford. I was kept informed about my recall and it was done in a timely fashion. I would highly recommend Skyline Ford. More

by MANDOCLYDE Verified Customer Verified Customer

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The service department and the parts department were great. I was able to purchase the parts over the phone, had it waiting for me to pick up and take right over to the service department. It was great great. I was able to purchase the parts over the phone, had it waiting for me to pick up and take right over to the service department. It was great and seamless. More

by joseph.p.glover Verified Customer Verified Customer

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Dealership never fixed the problem with my truck and went back with same issue 3 times. I’am out hundreds of dollars and still have same issues with my truck . back with same issue 3 times. I’am out hundreds of dollars and still have same issues with my truck . More

by Travis hofer7676 Verified Customer Verified Customer

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Took 2 times to fix FORD Recalls. The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford bac The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford back 2nd time as the Ford transmission recall started leaking. Wasnt able to drive truck for 2 weeks. Service guy wasn't responsive and had to continually call to get updates. After parts department ordered wrong seal I was given a loaner. Then when I picked the truck up I was required to pay 76.00 as Ford would only pay for 6 quarts of fluid and not the 12 that the trans mission requires, I was also required to pay for a filter. This was all part of a FORD recall. I paid and called FORD and after 3 hours was told doesn't pay for oil changes. I explained to her it was a RECALL by Ford. Se Said again that we don't pay for oil changes and I have to deal with the Skyline Ford dealer. WHAT a JOKE on DEALING WITH FORD CUSTOMER SERVICE. You are asking about my experience with skyline. You should ask about my experience with FORD customer care, which I would give NO STARS. Hung up 2 times then hours on hold and then told NO. TESLA is looking better. So the big question is HOW can FORD customer care help. I was a ford employee for years, and we never treated people like this. I know a robot will read this and shread it, but this is my issue. More

by KARMSAFETY Verified Customer Verified Customer

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The Dealership: • There was very good selection of vehicles onsite, and what they didn’t have at this location they had at their sister dealership close by. The Sales Person: • Colby Web was our vehicles onsite, and what they didn’t have at this location they had at their sister dealership close by. The Sales Person: • Colby Web was our Sales Person. He was very knowledgeable, seemed on our side, and we grew to trust him to help navigate us through various options & decisions that utilized his experience in our favor through the entire process. The Finance Manager: • Jeff White brought us through the financing process, quickly & knowledgeably. He clearly knows his job so well he could carry an unrelated conversation with my husband, and walk me through point-by-point, the “Customized Protection Packages”, without missing a beat. More

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Fiixed a problem a Portland dealer messed up badly. Done well- showed the mistake made by the other dealer/ great communication and responsive. Will go back Done well- showed the mistake made by the other dealer/ great communication and responsive. Will go back More

by Senatormetsger Verified Customer Verified Customer

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They are very thorough with their work. I am very pleased with them. They get the work done on time. I am very pleased with them. They get the work done on time. More

by EVELYNPARHAM Verified Customer Verified Customer

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