Nick has always taken care of me when there.
Service has always been outstanding and done on a timely manner.
Service has always been outstanding and done on a timely manner.
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by ttreanor
Verified Customer
Verified Customer
Service Price Transparency
Jackson Acura and Neil Cacuto have taken care of my
vehicles for years. They have always done well. My vehicles have always been kept in top condition.
vehicles for years. They have always done well. My vehicles have always been kept in top condition.
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by DavesCarsHere
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Jackson Acura responded
Thank you so much for your wonderful 5-star review! We're grateful for your continued trust in Jackson Acura and Neil over the years. We're dedicated to providing top-notch care for your vehicles, and it's great to know that we've consistently met your expectations. We truly value your loyalty and look forward to continuing to keep your vehicles in excellent condition. If you ever need anything, don't hesitate to reach out!
Warm Regards,
Jackson Acura Team
Excellent to outstanding dealership.
Work was conducted timely and done well. Enjoyed my visit and look forward to the next one. (That Starbucks coffee machine, allowing an added shot
Work was conducted timely and done well. Enjoyed my visit and look forward to the next one. (That Starbucks coffee machine, allowing an added shot of expresso, is the bees’ knees or, as the kids might say today, “sick.” I don’t understand their logic.)
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by GeorgiaDawg
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Jackson Acura responded
Thank you for the 5-star review! We're thrilled to hear that your experience was excellent and that our service met your expectations. We completely agree—our Starbucks machine with the extra shot of espresso is pretty much the "bees' knees" (or "sick" right, as the kids say?). We're glad you got to enjoy it while we took care of your car. We truly appreciate your trust and loyalty, and we look forward to welcoming you back for your next visit!
Warm Regards,
Jackson Acura Team
Excellent dealership that pays attention to customer
needs. Reggie Hammond was my salesman. I purchased two cars from him and each time he was professional and patient with my multiple directions and l
needs. Reggie Hammond was my salesman. I purchased two cars from him and each time he was professional and patient with my multiple directions and lines if questions. I highly recommend this dealership for their customer care and also the outstanding service department.
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by mcgrease007
I brought my car to the dealer and they was able to look
at it the same they and to have a diagnostic ready for me , thanks Nick.
at it the same they and to have a diagnostic ready for me , thanks Nick.
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by N2
Verified Customer
Verified Customer
Service Price Transparency
I had my car serviced at Jackson Acura on December 19.
My car has over 89k mileage so I had quite a lot of service items needing to be addressed. Nick Covino was my service advisor. I always request Nick
My car has over 89k mileage so I had quite a lot of service items needing to be addressed. Nick Covino was my service advisor. I always request Nick because he is the ultimate professional. He is courteous and friendly and goes out of his way to answer my questions.
The technicians road tested my car after all the work was completed and it was in the same day. This is a top notch dealership with excellent staff that I highly recommend.
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by Kjtool
Service Price Transparency
Jan 13, 2025 -
Jackson Acura responded
Thank you for sharing your fantastic experience with our service department! We’re thrilled to hear that Nick provided the exceptional service you’ve come to expect. His professionalism, attentiveness, and friendly demeanor are qualities we deeply value in creating a seamless experience for our customers.
It’s great to know that our technicians completed all the necessary work promptly and thoroughly, ensuring your car was back on the road the same day. Your recommendation truly means a great deal to us and reinforces our commitment to excellence in every aspect of our service.
If you ever need anything, don’t hesitate to reach out—we’re here to help!
Warm Regards,
Jackson Acura Team
everyone was very pleasant and straight forward with
everything! very satisfied from the moment i came in to the moment out!
everything! very satisfied from the moment i came in to the moment out!
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by ALEXWKING2
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Jackson Acura responded
Thank you for your wonderful feedback! We're thrilled to hear that your experience with us was pleasant and straightforward from start to finish. Providing exceptional service with honesty and professionalism is a core part of our values, and we're glad it made a positive impact during your visit.
If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
Extremely professional and helpful staff who always seem
to make maintenance work easy, simple and fast.
to make maintenance work easy, simple and fast.
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by Jordan
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2024 -
Jackson Acura responded
Thank you so much for your wonderful 5-star review! We’re delighted that our team could provide you with a smooth and efficient maintenance experience. We strive to make every visit as seamless as possible, and it's great to hear that we achieved that for you. If you need assistance in the future, don't hesitate to reach out. We look forward to serving you again soon!
Warm Regards,
Jackson Acura Team
The pricing is fair.
sometimes i feel oversold (e.g., recommending timing belt services to my wife for a babied car with min wear and 55k miles and the 2nd rep/tech said i
sometimes i feel oversold (e.g., recommending timing belt services to my wife for a babied car with min wear and 55k miles and the 2nd rep/tech said it can wait). You've also lost my locking lugs on last 2 visits on 2 separate cars...struggling to trust your service if you can't keep track of the details.
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by n2
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2024 -
Jackson Acura responded
Dear n2,
Thank you for sharing your feedback with us. While we’re pleased to hear you found our pricing fair, we regret that certain aspects of your experience did not meet expectations. We sincerely apologize for any frustration caused by the service recommendations and the issue with the locking lugs during your visits.
At Jackson Acura, we strive to provide transparent and trustworthy service while ensuring consistent attention to every detail across all our technicians. Your feedback is invaluable in helping us identify areas for improvement, and we will address these concerns with our team to enhance both communication and precision in handling your vehicle.
We deeply value your trust and would appreciate the opportunity to restore your confidence in us. Please don’t hesitate to reach out directly so we can address your concerns and deliver the exceptional service you deserve.
Warm Regards,
Jackson Acura Team
Cody was great!
He explained the diagnosis of our repair, then proceeded to order the required parts, and gave us an accurate date and time for completion, all the
He explained the diagnosis of our repair, then proceeded to order the required parts, and gave us an accurate date and time for completion, all the while keeping us abreast of our completion time.
He is a great asset to the dealership!
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by cincione
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2024 -
Jackson Acura responded
Thank you for your fantastic 5-star review! We’re so glad to hear that Cody provided you with such excellent service. His clear communication, attention to detail, and commitment to keeping you informed are exactly what we strive for. We're proud to have him as part of our team, and we truly appreciate your recognition of his efforts. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!
Warm Regards,
Jackson Acura Team
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26 yrs, 9 mos
Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years 
