Nick Covino

On 5/5/25, I brought my 2021 RDX in for a sunroof that would not close. Only to find that the entire fixture had to be replaced because Acura posted a service bulletin 8/11/23 that they weren’t installed would not close. Only to find that the entire fixture had to be replaced because Acura posted a service bulletin 8/11/23 that they weren’t installed properly. I was never notified of any of this. My vehicles warranty had lapsed so I had to pay close to $4000. I was given a loaner vehicle for a day and when the car was returned to me, the one touch feature did not work. Also, the track that was installed was broken for the new sunroof. I was inconvenienced again, 5/12/25 , having to bring my vehicle back in and have an entire new one installed. Very disappointed that my vehicle was allowed to leave the lot and returned to me only to find out it needed to be replaced a second time. Also, I feel that since this was a Acura problem, I should be compensated for the replacement of the entire moon roof. This is an issue that needs to be recalled so that it doesn’t happen to other owners of Acura RDX and MDX. Thank you, Courtney Spradlin More

by cls3000 Verified Customer Verified Customer

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We had a fuel pump recall issue. It took months and no word. Finally, my wife called back and was informed the part still hadn’t come in. Finally, she made arrangements to leave it f It took months and no word. Finally, my wife called back and was informed the part still hadn’t come in. Finally, she made arrangements to leave it for two weeks while we were out of town. The dealership was advised that when we got back, the car was moving out of state. We were led to believe we could not go elsewhere as the part was specifically for our vehicle. Miraculously, it was done, along, of course with the recommendation for $1,800.00 worth of other services. The lack of communication, concern and attention were underwhelming to say the least. I will not have any service done at this dealership again. Also, website does not list GM or any other leader for contact. More

by CJSOBIESKI Verified Customer Verified Customer

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Jackson Acura does a great job servicing my vehicle. I usually take my work computer and do some work while waiting for my service to be done. They have great little work spaces, coffee, and some snacks I usually take my work computer and do some work while waiting for my service to be done. They have great little work spaces, coffee, and some snacks. I always feel like they are being honest with me about work that needs to be done on my car. More

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Professional, right on schedule Professional, right on schedule (car stayed in service exactly how long the estimate was), detailed schedule (car stayed in service exactly how long the estimate was), detailed More

by icturc Verified Customer Verified Customer

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Service advisor was rude. Service advisor refused to solve problem with front camera on my 2019 RDX. He said "that is the way it is supposed to be". I left 2 voice messages Service advisor refused to solve problem with front camera on my 2019 RDX. He said "that is the way it is supposed to be". I left 2 voice messages and I received no return call. Beautiful facility. More

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All good on the visit! Nick and the team did a fine job. Thanks again Nick and the team did a fine job. Thanks again More

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Nick kept informed on my vehicle all day long. He was great to work with. He was great to work with. More

by SM Verified Customer Verified Customer

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Great service, friendly staff, always take care if any issues in a timely and professional manner! issues in a timely and professional manner! More

by Alla Volkov Verified Customer Verified Customer

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I was in the area and my B1 service due light came on 3 days prior so I pulled in the service lane and was immediately greeted and was told no appointment needed for oil change and rotate. I was on my way days prior so I pulled in the service lane and was immediately greeted and was told no appointment needed for oil change and rotate. I was on my way in less than an hour. Great service and great associates!! More

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Consistently have a good experience when having my car serviced at this dealership. I continue to have my car serviced here for that reason. serviced at this dealership. I continue to have my car serviced here for that reason. More

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