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Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 15

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
360 Reviews
4.5

360 Reviews

Write a Review

360 Reviews of Nick Cruz

October 29, 2023

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Employee Rating

Nick Cruz was knowledgeable and helpful. He listened to my concerns and had the car ready on time as promised. More

by CamLih1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

October 28, 2023

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Employee Rating

The agent that I’ve dealt with is friendly and professional, and the service Dept. always do a good job when I bring my car in for service maintenance. I’m also able to get appts. easily without h More

by bvharrison63
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

October 28, 2023

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I have a 2001 Lexus GS300. 187,868 miles. In the past I had excellent service but no longer have that. I have a problem with my vehicle, but your advisors are not listening to More

by ONEOFWITT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

October 28, 2023

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Nick was awesome. The rental car was dirty and smelled like smoke and perfume. S More

by keri.silver
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

Thank you for bringing this to our attention, Keri, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

October 27, 2023

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I have been going there for at least 3 years and the staff have been professional and courteous. More

by TWEETY33X
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Workmanship
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Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

October 27, 2023

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Dependable take care of customers but a bit pricey we are paying for building remodel More

by POOLBOSS11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Huttleston, Mike Huttleston, Darin not satisfied with his aproach

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Oct 30, 2023

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

October 27, 2023

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Employee Rating

Very pleasant , he knows what his doing and you feel very comfortable talking to him , very nice guy More

by ROCIELCALVREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kent Owens, Christian Simon, Mike Zinda, Kyle Reid, Kevin Keon

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Oct 30, 2023

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

October 27, 2023

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Employee Rating

I love taking my car for service there. I know when I have my car serviced there, it is running fine when I leave. Also, I always get a follow up checking to see how the car is running. I a More

by PLTUNS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Mike Huttleston

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Oct 30, 2023

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 27, 2023

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Employee Rating

Alway helpful and courteous Especially Nick Cruz. Look forward to seeing him. He makes dealing with our needs easy More

by GIL.LEON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2023

Lexus of Sacramento responded

We're glad to know that Nick and our team at Lexus of Sacramento have been able to make your visits easy and enjoyable. We appreciate the kind words, see you next time!

October 27, 2023

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Employee Rating

Since purchasing our car with Lexus of Sacramento , our service has been excellent. They’ve made sure we had a ride to and from if needed. They’ve always been very courteous and very prompt. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Mike Huttleston, Mike Huttleston

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Oct 27, 2023

Lexus of Sacramento responded

Eddie, we're delighted to know you've had an excellent experience with our team at Lexus of Sacramento. We always aim for prompt and courteous service! Thanks for your review.

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