Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 17

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
360 Reviews
4.5

360 Reviews

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360 Reviews of Nick Cruz

January 25, 2023

Dealership Rating
Employee Rating

Lexus Sacramento service was excellent. They are very committed. Again we like to visit this place for service. More

by Yudhvinder Sandhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Lexus of Sacramento responded

Thank you for your continued support of Lexus of Sacramento! We will see you next time!

November 11, 2022

Dealership Rating
Employee Rating

Excellent service. Nick was very helpful and understanding. I had a great experience as usual. More

by Jalilr90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mustafa Rashid

Nov 11, 2022

Lexus of Sacramento responded

We will certainly let Nick know you appreciated all the help! Thank you for putting your trust in the Lexus of Sacramento team. Take care!

October 22, 2022

Dealership Rating
Employee Rating

My wife and really enjoy taking our 2020 RX450h into Nick at Sacramento Lexus. He’s alway easy to get on the phone even if I have to leave a voice message, he’s back with me properly. Nick seems to understan More

by honey bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 24, 2022

Lexus of Sacramento responded

Thank you for leaving Nick and the Lexus of Sacramento team a five-star review! We appreciate your trust in our services. See you next time!

October 18, 2022

Dealership Rating
Employee Rating

Excellent Customer service. “V” took the time to listen to my issue and I was able to correct it in a timely manner. He was EXTREMELY respectful, professional, and knowledgeable More

by jwaama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: V Moua

Oct 19, 2022

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

October 05, 2022

Dealership Rating
Employee Rating

I came to the dealership at around 8 I came and waited till 10:30am but it was very long wait just to change a oil More

by markzhidovlenko2004@.gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Lexus of Sacramento responded

We aim for a more seamless experience and we're so sorry to hear about the delay you encountered here. Your feedback is important to us and we hope we get another chance to impress you next time. Thank you!

September 07, 2022

Dealership Rating
Employee Rating

V was very professional and knowledgeable regarding the service required for my car. I would highly recommend him to others. More

by Jeannie.Oropeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Lexus of Sacramento responded

Jeannie, we are excited to hear that you had such a wonderful service experience with our team at Lexus of Sacramento! Thank you for the 5-stars!

September 03, 2022

Dealership Rating
Employee Rating

Always outstanding service and I would like to thank Nick Cruse for his effort in expediting the service on my vehicle on time like he said it would be ready. I have known Nick for more than 10 years and he More

by JAMESWOOD8233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2022

Lexus of Sacramento responded

Thank you for the great review, James! We are so glad to hear that you had a successful service experience working with Nick. We will be sure to pass on the kind feedback to him. We appreciate your business over the years and are looking forward to seeing you again at Lexus of Sacramento!

August 20, 2022

Dealership Rating
Employee Rating

I have been a customer of this dealer for 10 years, bought two cars there, always received extraordinary service. They make taking care of my car easy instead of a chore. More

by Smith.Kimberly90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach , Kent Owens

Aug 22, 2022

Lexus of Sacramento responded

Thank you for the great review, Kimberly! We are so glad to hear that you had a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

Aug 20, 2022

Smith.Kimberly90 responded

This is the place to buy a car if you want your life to get easier.

August 11, 2022

Dealership Rating
Employee Rating

Nick courteous, gave specific info regarding brakes, my sensor. Jim Penn I’ve known for years, glad he would be working on my car. All around excellent service More

by Beverlyskeaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Penn, excellent service tech.

Aug 11, 2022

Lexus of Sacramento responded

We're delighted Nick and Jim made your service experience a success! Thanks for supporting Lexus of Sacramento with your business and your review. Until next time!

August 10, 2022

Dealership Rating
Employee Rating

I was there for approximately 3 hours and the dealership did not do everything they said they were going to do. They misrepresented the quality of work. More

by Eugene W. Carrington Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 10, 2022

Lexus of Sacramento responded

Eugene, I am very sorry that some items were not completed during your service visit. We expect only the best for our customers and I would like to step in and see what we can do to help. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

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