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Nick Cruz
360 Reviews
360 Reviews
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360 Reviews of Nick Cruz
Verified Customer
September 26, 2021
The mechanic did not but a mileage sticker on my windshield after my oil change other than that it was a good experience windshield after my oil change other than that it was a good experience More
by Prado
Other Employees Tagged: Christina Carson, Tracey Cach , Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph
September 23, 2021
Great service from when I checked in to the time I picked up my car. No waiting time- immediately got a loaner and was out in less than 30mins. Nick Cruz was very encouraging. up my car. No waiting time- immediately got a loaner and was out in less than 30mins. Nick Cruz was very encouraging. More
by MARYSBZEE
September 23, 2021
Great people. Amazing fast service. I am satisfied with my visit. Will recommend to friends and family. my visit. Will recommend to friends and family. More
by thanhdang721
Other Employees Tagged: Christina Carson, Tracey Cach , Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph
September 22, 2021
Very unhappy with service car still not fixed with run around stories. An still wanna charge me money smh around stories. An still wanna charge me money smh More
by LS460
Other Employees Tagged: Tracey Cach , Eric Foltz, Mike Huttleston, Mike Huttleston
September 19, 2021
Lexus is the only place I bring my car for service. Always do an excellent job and they provide a loaner, a new vehicle. Customer service is the best. Always do an excellent job and they provide a loaner, a new vehicle. Customer service is the best. More
by Tony S
Other Employees Tagged: Christina Carson, Tracey Cach
September 17, 2021
The car is fine, but I am extremely disappointed with the service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the offic service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the office it was 11:15am. I was told at that time the car would be ready by 1pm, which seemed like a REALLY long time to rotate tires and fill up fluids...especially when I had a 10:45am appointment. I went for a walk, but returned by 12:30, and I started checking at 1:10pm to see where my car was. No one seemed to care that it was late, everyone was very dismissive and didn't seem to respect that my time matters too. I was finally told that it was being washed. Around 1:30pm one staff person (didn't catch his name) finally seemed to understand that I needed to leave soon to pick up kids from school. He helped move my car along. I finally received my keys at 1:45pm. That is 45 minutes later than I had been told and so an APPOINTMENT to rotate tires and top off fluids took 3 hours! No one apologized for the delay. It all really felt extremely disrespectful of me and my time. A week later, I did get text from the person I worked with. When I shared how frustrated I was he did apologize, and took responsibility, but didn't offer anything to make it right -so honestly, that did not feel like he sincerely wanted to keep my business. I understand they have construction going on, but they then need to take that into account if that is going to affect how long a standard service is going to take and not schedule people if they can't take care of them in a timely manner. More
by BoxerMom
September 14, 2021
The service team have always been helpful and efficient. But the dealership is very expensive and the price has increased since the buyout. But the dealership is very expensive and the price has increased since the buyout. More
by SMCCLATCHY
Other Employees Tagged: Christina Carson, Tracey Cach , Eric Foltz, Mike Huttleston, Mike Huttleston, Brandy Joseph
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