Nick Cruz
Nick Cruz at Lexus of Sacramento

Nick Cruz | Page 29

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5
360 Reviews
4.5

360 Reviews

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360 Reviews of Nick Cruz

October 07, 2020

Dealership Rating
Employee Rating

Lexus of Sacramento is the Best in the Industry. I'm always treated like family. When I need anything for my vehicle, Lexus of Sacramento takes care of me and my vehicle. They are a cut above the rest More

by NIKE0023.AW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay And Steve in parts are super knowledgeable.

Oct 07, 2020

Lexus of Sacramento responded

Thank you for sharing your feedback. For you to say that Lexus of Sacramento is the best dealership that you've worked with truly made our day. We're glad to hear that Nick always impresses you during your visits and we are proud to have earned your continued support. Hope to see you next time!

October 07, 2020

Dealership Rating
Employee Rating

Great service and staff. No issues, everything was easy. I always enjoy this dealership, and recommend it to all my friends interested in purchasing a new vehicle. More

by JWENGER15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2020

Lexus of Sacramento responded

Thank you for your confidence in Lexus of Sacramento. Our team is proud to have earned your business and we look forward to working with you next time. Until then, enjoy your vehicle!

October 06, 2020

Dealership Rating
Employee Rating

Have to admit that the folks at Lexus, Nic in particular, take very good care of their customers. Nice to go somewhere where I feel like I have a friend and am known to the people who I am doing business w More

by DEFERRARI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2020

Lexus of Sacramento responded

Thank you for taking the time to leave us a review! We strive for exceptional service here at Lexus of Sacramento, and it means a lot to know that Nic and our team lived up to our values. We are grateful to have you as a customer, and we look forward to your next visit!

October 04, 2020

Dealership Rating
Employee Rating

The service professionals I’ve encountered have been friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. More

by KT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach

Oct 04, 2020

Lexus of Sacramento responded

We appreciate your loyalty to Lexus of Sacramento! Thank you for the review and for shouting out the service team. We are wishing you safe travels and hope to earn your business again next time!

October 02, 2020

Dealership Rating
Employee Rating

Almost always a pleasant experience. The exception is when you hear your car is Ill or will be in the very near future. Otherwise, it’s is always pleasant. More

by NANCY.REYNOLDS911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach , Eric Foltz, Mike Huttleston, Mike Huttleston

Oct 02, 2020

Lexus of Sacramento responded

Nancy, thank you for taking the time to leave us five stars. If there is anything we can do to assist you with your vehicle, please don't hesitate to give us a call. Thank you, Eric Foltz - Service Manager - (916) 465-6291

October 02, 2020

Dealership Rating
Employee Rating

I did not feel safe there yesterday due to so many people running around without masks. The front door has a sign saying "masks required" but as soon as you walk in the door the Lexus employee manning the r More

by TERRY.G.CAMPBELL
Recommend Dealer
No
Oct 19, 2020

Lexus of Sacramento responded

Terry, we are sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 02, 2020

Dealership Rating
Employee Rating

It took me a while to get satisfaction for my service, I wanted a windshield replaced, I made several calls and a couple of visits before I was able to finally able to get what I wanted done.Should not have More

by NETTMEG_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Foltz

Oct 02, 2020

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. We hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 02, 2020

Dealership Rating
Employee Rating

My wife and I have been getting our succession of Lexus automobiles serviced at Lexus of Sacramento for over 15 years. The service is fantastic. More

by JTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2020

Lexus of Sacramento responded

There aren't words to express how grateful we are for your 15 years of business. Thank you so much to you and your wife! We look forward to our continued relationship at Lexus of Sacramento.

October 02, 2020

Dealership Rating
Employee Rating

Good service, friendly and professional. Last time I do service with Nick Cruz As my service advisor he is very specific what is the problem and I get my car on time. Happy and no problem at all. More

by ROMYRNA1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Foltz

Oct 02, 2020

Lexus of Sacramento responded

We love happy customers! It's fantastic to hear that Nick helped address your concerns and get you back on the road in a timely manner. Thank you for coming to Lexus of Sacramento!

October 01, 2020

Dealership Rating
Employee Rating

This review’s for the person that’s well deserved as went “above & beyond, as well as apathaized the ordeal to resolve my “frustrated experience”! More

by RICHARDS.WXYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2020

Lexus of Sacramento responded

Thank you, Richard, for allowing us to make things right!

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