Nick Cruz | Page 35

Routine annual maintenance was hassle free as always Nick is always very helpful in arranging our annual service and any unexpected repairs and Kevin always does quality work. That is why our cars are 26 Nick is always very helpful in arranging our annual service and any unexpected repairs and Kevin always does quality work. That is why our cars are 26 years old and still running fine! More

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Tire pressure Had tire pressure warning light on despite checking the pressure with local shop. Dealer could find the problem, a small nail stuck in on one tire, an Had tire pressure warning light on despite checking the pressure with local shop. Dealer could find the problem, a small nail stuck in on one tire, and effectively fixed in no time. Thanks. More

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Brake job Great service always have used Lexus of Sacramento prices are good, knowledgeable service staff, vehicle always ready when promised. Never any problem Great service always have used Lexus of Sacramento prices are good, knowledgeable service staff, vehicle always ready when promised. Never any problems or surprises. Thumbs up all the way More

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Your team came through for me ... AGAIN Nick Cruz and crew saved my 4th of July. On July3rd at the end of the day my alt. gave out at work. I had to have it towed from Tracy to Sacramento Nick Cruz and crew saved my 4th of July. On July3rd at the end of the day my alt. gave out at work. I had to have it towed from Tracy to Sacramento with an hour and half time left for a loaner. Not only did Nick stay in constant contact with me but he also made sure I'd have a loaner available. The amount of stress going into a holiday with traffic and limited time simply disappeared as soon as I walked into the service department. I got there are 6:15 pm well after service was closed and the ladies in the cashier and vehicle transportation department made me feel like it was business as usual. I can't thank your staff enough for helping me with such care and fluidity. These are the experiences that bring me back to Lexus of Sacramento instead of going to closer locations. I appreciate you Nick... my family appreciates you. - Cheers, Mike Foxx More

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Bad xxx Cruz is a bad xxx mother xxxxer!!! Best service advisor ever!!! I recommend him to everyone one and to buy a Lexus!! Best dealership in Sacramento Cruz is a bad xxx mother xxxxer!!! Best service advisor ever!!! I recommend him to everyone one and to buy a Lexus!! Best dealership in Sacramento More

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Best Service Ever The technicians are great, service people so nice and helpful, and I know that my car is in tip top condition and safe to drive. Thank You! The technicians are great, service people so nice and helpful, and I know that my car is in tip top condition and safe to drive. Thank You! More

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Smooth Leasing Experience Turned in my 2015 ES300h 3 months early, to make sure I would get the color & interior I wanted. Worked with the very accommodating & easy going Kent Turned in my 2015 ES300h 3 months early, to make sure I would get the color & interior I wanted. Worked with the very accommodating & easy going Kent Owens, and he located a couple of cars, out of town, in my colors. I made my choice and the car was ready in the early evening. Then the very patient Samantha explained the navigation, iPhone connections, how all the new safety features worked. I'm in my seventies, and don't understand some of the new tech stuff, so... when I say patient, that's an understatement. Everyone there seems to go out of their way to accommodate your every wish. Bottom line, extremely friendly dealership, nice people, excellent service, and of course, great cars. More

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Excellent service and follow up Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman and fortunately was able to replicate the noise. The service technician took many steps to address the noise and was able to identify the source of the noise. The knocking noise is no longer present and they also made recommendations on other safety related service. My front brakes were at 4mm so I had them change the front brake pads and rotors per the service advisors recommendation. Brake job was competitively price and plus they use Lexus parts. I have alway had great customer service with this dealership and the quality of work is top notch. The best part is that the service advisor follows up within the next day or two to check back and see if everything was completed to my satisfaction! More

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Great Service Spot on customer service as usual. Have never had any unusual surprises from the service dept. Always have an idea what to expect when dropping my car Spot on customer service as usual. Have never had any unusual surprises from the service dept. Always have an idea what to expect when dropping my car off for service. More

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Excellent service Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiti Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiting experience is top notch. More

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