Nick Cruz | Page 34

Bad xxx Cruz is a bad xxx mother xxxxer!!! Best service advisor ever!!! I recommend him to everyone one and to buy a Lexus!! Best dealership in Sacramento Cruz is a bad xxx mother xxxxer!!! Best service advisor ever!!! I recommend him to everyone one and to buy a Lexus!! Best dealership in Sacramento More

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Best Service Ever The technicians are great, service people so nice and helpful, and I know that my car is in tip top condition and safe to drive. Thank You! The technicians are great, service people so nice and helpful, and I know that my car is in tip top condition and safe to drive. Thank You! More

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Smooth Leasing Experience Turned in my 2015 ES300h 3 months early, to make sure I would get the color & interior I wanted. Worked with the very accommodating & easy going Kent Turned in my 2015 ES300h 3 months early, to make sure I would get the color & interior I wanted. Worked with the very accommodating & easy going Kent Owens, and he located a couple of cars, out of town, in my colors. I made my choice and the car was ready in the early evening. Then the very patient Samantha explained the navigation, iPhone connections, how all the new safety features worked. I'm in my seventies, and don't understand some of the new tech stuff, so... when I say patient, that's an understatement. Everyone there seems to go out of their way to accommodate your every wish. Bottom line, extremely friendly dealership, nice people, excellent service, and of course, great cars. More

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Excellent service and follow up Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman and fortunately was able to replicate the noise. The service technician took many steps to address the noise and was able to identify the source of the noise. The knocking noise is no longer present and they also made recommendations on other safety related service. My front brakes were at 4mm so I had them change the front brake pads and rotors per the service advisors recommendation. Brake job was competitively price and plus they use Lexus parts. I have alway had great customer service with this dealership and the quality of work is top notch. The best part is that the service advisor follows up within the next day or two to check back and see if everything was completed to my satisfaction! More

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Great Service Spot on customer service as usual. Have never had any unusual surprises from the service dept. Always have an idea what to expect when dropping my car Spot on customer service as usual. Have never had any unusual surprises from the service dept. Always have an idea what to expect when dropping my car off for service. More

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Excellent service Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiti Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiting experience is top notch. More

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Nick Cruz is the best. He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to b He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to be the one to take care all my cars. More

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Works like it should Service is always great. I work with Nick and he is always open as to what the car needs. He doesn’t push the various recommended services if I tell h Service is always great. I work with Nick and he is always open as to what the car needs. He doesn’t push the various recommended services if I tell him only what I want. I don’t think you could carry enough money to cover all the suggested services. Great doing business with him. Also appreciate the waiting room donuts! More

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The BEST car purchase experience! This was my first time to visit a Lexus dealership. Was very impressed! No pressure! Very helpful! Very knowledgeable of the vehicle! Don kept me This was my first time to visit a Lexus dealership. Was very impressed! No pressure! Very helpful! Very knowledgeable of the vehicle! Don kept me updated on the delivery status. More

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The Royal Treatment ... When I drove onto the lot I had no idea the wonderful experience I was about to be afforded. Inside I met Salesman, Mr. Don Wert. I informed him I w When I drove onto the lot I had no idea the wonderful experience I was about to be afforded. Inside I met Salesman, Mr. Don Wert. I informed him I was interested in an RX. Mr. Wert then accompanied me on a test drive. Before deciding, I test drove many RX's with different options. After all was said and done I decided on an RX I wasn't even considering! When it came to making and closing the purchase I was introduced to Sales Manager, Mr. Jamal Kabir. He treated me like royality. Never have I had the attention or the experience he afforded me. Not when it comes to buying a car! I was afforded patience, not pressure. I was afforded time, never rushed. I was afforded answers to every question with explanations. Most of all, I was afforded respect and made to feel like I was the most important person on the property. That was a year ago. Since then, I've been back for two (2) courtesy services. Everyone that works there that happens to run into you greets you. "What brings you in today?" "Nice to see you again." "Hey, back for a second one?" Even the General Manager, Christian Simon, saw me and took time to come over, shake my hand saying, "It's nice to see you again." Needless to say, I'll only drive a Lexus and when the time comes to buy another one, it'll be Lexus of Sacramento. And I might add, I'm really looking forward to it! Thank You Mr. Kabir and Mr. Wert! Kelli Wiseman More

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