Nick Flood | Page 32

Customer Service #1 I was not sold a vehicle. I was educated on the vehicle by Michael Heintz and which led me to purchase my first Mazda CX-5. Michael and Nick Flood t I was not sold a vehicle. I was educated on the vehicle by Michael Heintz and which led me to purchase my first Mazda CX-5. Michael and Nick Flood take care of their customers. More

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They actually care! I have to say, I've dealt with a handful of dealerships and this one actually makes you feel like they care and are willing to work with you to get yo I have to say, I've dealt with a handful of dealerships and this one actually makes you feel like they care and are willing to work with you to get you into the car you want to be in. They are fair and kind. Being a woman walking into a dealership you feel like you may be taken advantage of, but not the case here, I felt like that wasn't even a factor, that they had a customer, like anyone else, and they were willing to work with me and were fair to deal with. Everyone I met at the dealership were friendly and easy to talk to. More

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A low pressure experience that got me exactly what I wanted The salesperson who helped me, David, was extremely helpful. He was attentive to my needs, answered every question I had, and I felt like he truly had The salesperson who helped me, David, was extremely helpful. He was attentive to my needs, answered every question I had, and I felt like he truly had my best interests at heart. I'll be looking for him the next time I'm in the market for a vehicle. More

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No pressure and easy transaction Michael was very knowledgeable. The first day I went and looked he gave me basic information and no pressure. I then sent a message and he followed up Michael was very knowledgeable. The first day I went and looked he gave me basic information and no pressure. I then sent a message and he followed up to answer any further questions I took it for a test drive. During the test drive he told anything and everything about the car. The payment process was very easy. The overall environment was friendly and relaxed. I would absolutely buy another car from them. More

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Pleasantly surprised! I walked into Werner Mazda not expecting to be approved for a new car. I have had issues in the past with my credit, such as credit card theft and ide I walked into Werner Mazda not expecting to be approved for a new car. I have had issues in the past with my credit, such as credit card theft and identity theft, so it has been tough getting approved for anything. I was greeted by Camron Landry, who made my experience with Werner worth writing a review. Camron demonstrated a very professional, courteous and no pressure type attitude. I really appreciated the way he worked with me. I never had leased a vehicle before, so I had a lot of questions and concerns and was really uncomfortable about leasing. Camron did a excellent job of explaining to me how leases work. Nick Flood was the person who was able to get me approved and, at a monthly payment I was comfortable with. Nick also demonstrated the same qualities as Camron. Those two gentlemen work well as a team. After about two hours I left that dealership with a brand new Mazda and very happy with my purchase and the experience I had with Werner Mazda. This dealership represents the Mazda brand to the fullest and I would recommend this dealership to anyone in the market looking for a excellent vehicle and a exceptional dealership. More

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Outstanding experience I tend to keep vehicles a very long time, so when I choose a new one it has to be right. I do lots of research on both the vehicles and the dealers. I tend to keep vehicles a very long time, so when I choose a new one it has to be right. I do lots of research on both the vehicles and the dealers. I've never owned a Mazda or visited Werner before. I stopped by to just look at the CX-3 and met David Lee. He was very helpful, knowledgeable, and free of any pressure in his approach. I liked the CX-3 and David, but performed due diligence by looking at several other makes & models. When I returned to Werner to finally drive the CX-3.I found the same open and respectful treatment from David and sales manager Nick Flood. Negotiations were transparent, stress free, and very fair. I drove my new car home blown away by the entire experience. More

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Highly Recommended! I decided it was time to trade in my car and built a 4-car comparison table. It came down to the CX-3 and another competitive brand. Mike Heintz and I decided it was time to trade in my car and built a 4-car comparison table. It came down to the CX-3 and another competitive brand. Mike Heintz and Nick Flood were exceptional to work with. There was no overwhelming pressure. The CX-3 was selected (I love the car!). I truly believe the most important feature of a car is where you buy it. Hats off to Mike and Nick--and of course Ted Danuski. Thanks guys! More

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awesome service i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to an i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to anyone that asked me. this is my second time buying a suv from them. thank you david More

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Awesome group of professionals. Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have ca Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have came in to speak with Nick 4 times, asking for pricing on the same Mazda each time. Nick is such a stand-up guy. Each time he would accommodate by providing a print out of pricing to include various figures depending on how much my husband said he would put down. Nick never pushed my husband or tried to pass him over to a salesman. Instead he had an attitude like, "Here comes that persistent guy asking for the same pricing on the same car again. Here you go man, see you next week." Nick is the anti-pusher. Nick is the man. Then there is Rich. He is the other big shot at the big table who gives the salesmen pricing breakdowns when they're trying to close a deal. Except Rich is one of the most warm and welcoming general managers you could come across. He has an approachable, welcoming demeanor - not easy to pull off at a car dealership. When my husband continued to negotiate back and forth with our salesman, Rich came straight over and spoke directly with us. That was a first for me, as the other managers at the 3 other dealerships we went to only came to meet us when we said we wanted to think about it. (Typical micromanagers by the way, can't trust that their salesmen covered all corners and can't handle that a customer wants to sleep on it.) Once we shook on a deal, we met with Jay in finance. This guy knows his stuff - you can tell he's done this before. His organization in presenting what is a daunting amount of paperwork is flawless. Finally, I want to recognize Joe, our salesman. He is the King of product knowledge. Also extremely patient, as you need to be to deal with my husband. He didn't hover over us while we checked out the car and he was not afraid to leave us alone to talk (actually he suggested it). You know, when you make a big purchase, you are not only buying the vehicle, but you are buying in to the person selling you the vehicle. Joe made that easy. More

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Great first Mazda Experience As the title says, this was our first time stepping into a Mazda Dealership and first time driving a Mazda. Several of our friends are current Mazda o As the title says, this was our first time stepping into a Mazda Dealership and first time driving a Mazda. Several of our friends are current Mazda owners and have been getting great service from Werner for almost a decade. We only had the intention of test driving the 2016 Miata but nonetheless we walked away with one. Our Sales Consultant, Michael Heintz was great to work with. We challenged him, he challenged us; we joked with him, he joked with us. Interestingly enough, he wasn't the only Sales Consultant we had interaction with. While Michael was helping us finalize the purchase and filling paper work, we had pleasant conversations with other Sales Consultants on the floor, whom stepped in to answer questions, assist with GPS Navigation setups (Thank you Joseph and Aaron). Last, the Sales Manager Nicholas Flood, is probably the most friendly Sales Manager we have ever encountered. Thank you for the excellent experience Werner Mazda team. More

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