Nick Flood | Page 34

Bought a car easily enough This is a typical car dealer. That said, I knew what I wanted, I found it, I did my research on price and features, and this dealership was just fine This is a typical car dealer. That said, I knew what I wanted, I found it, I did my research on price and features, and this dealership was just fine to work with. I set the rules I needed and they respected them. I am curious to see what the service will be like. Hopeful! More

by newmazda4me Verified Customer Verified Customer

Report | Print

Great Sales and Service people Werner Mazda is the best dealership I have ever dealt with. Their attention to the long term customer is phenomenal … sales, financing, service: all Werner Mazda is the best dealership I have ever dealt with. Their attention to the long term customer is phenomenal … sales, financing, service: all great people willing to go the extra mile. Bob Werner is fortunate to have such a service oriented team. I know that in an emergency I can contact one of his team members and they will do their best to get me the service I need. As an example, my son recently had an issue with his brakes on a Friday evening. He needed to have his car for a trip on Monday morning. We called Werner and service was already closed. We got through to sales and Nick arranged for his car to be looked at Saturday morning. We had it towed to Werner and when we called to check on it Saturday morning they were already assessing the problem. Luckily it was fixable on a Saturday and he was able to get his car back on Saturday evening! Did I mention they offered him a loaner for the weekend? For my most recent service visit, I had some routine work done (oil change, mount snow tires, alignment) while I was out of town. I left my car at the airport, Werner picked it up and when I returned they picked me up at t he airport and brought me back to the dealership. Very convenient service while I was travelling and the only extra cost to me was a days parking fee at Manchester Regional ... actually saved me money because I was going to have to leave my car at the airport for 10 days which would have been over $100. Again, great service. I have dealt with many employees over the years but list a few below ... they are all excellent and have contributed to my happiness with Werner Mazda. More

by BOBM1000 Verified Customer Verified Customer

Report | Print

Worth the drive Great dealership to work with, no pressure sales, honest, courteous and explained all details. Nick Flood, Rich Hammond and Ryan Cassatt were all gr Great dealership to work with, no pressure sales, honest, courteous and explained all details. Nick Flood, Rich Hammond and Ryan Cassatt were all great, it was like doing business with a longtime friend. Definitely recommend anyone looking at leasing or buying a new Mazda to go see Werner Mazda! More

by hewdave Verified Customer Verified Customer

Report | Print

Wonderful Extremely quick sales process, attention to detail and willing to work had to get me into the car I wanted. Came away completely impressed by the cour Extremely quick sales process, attention to detail and willing to work had to get me into the car I wanted. Came away completely impressed by the courteous service, ease of transaction and thorough tour of the facility as well as my new car. I would highly recommend Werner to anyone. Best experience start to finish I have had buying a new car. Thank you! More

by cgiacapuzzi Verified Customer Verified Customer

Report | Print

Terrific Mike Heinz was outstanding! We are very happy we chose Werner Mazda ! They were accommodating and understanding and made the whole process of buying o Mike Heinz was outstanding! We are very happy we chose Werner Mazda ! They were accommodating and understanding and made the whole process of buying our SUV painless ! I would definitely recommend this dealership. More

by pjxw11 Verified Customer Verified Customer

Report | Print

Smooth Process, Friendly, Not High Pressure Been in the dealership a few times over the past few years looking for both a car and SUV. Because of the no pressure, friendly staff, we returned on Been in the dealership a few times over the past few years looking for both a car and SUV. Because of the no pressure, friendly staff, we returned once again when a Mazda was on our list of possibilities. David L. took us on a very in depth, informative test drive. It is obvious he knows his stuff and pointed out a bunch of features of the vehicle I didn't know about (I thought I knew everything as I had been looking at this vehicle for a good 6 months). We looked at both a 2018 model and 2019 model. We got prices on both. Both prices were at the low end of comparables. The one thing they do really well is not pressure you. The first price we got from them was the best price they could do. No hours long back and forth. On car pick up day, everyone was on time and the car was ready. Again, no high pressure to add on last minute warranties, protections, etc. They offered them, just didn't try to force it on you. More

by J. from Windham Verified Customer Verified Customer

Report | Print

Helpful Knowledgeable staff Roger was very helpful and knowledgeable about the car. Jay in financing helped me get a great rate on my auto loan. Everybody was friendly and helped Roger was very helpful and knowledgeable about the car. Jay in financing helped me get a great rate on my auto loan. Everybody was friendly and helped me feel comfortable with my purchase without being too pushy. More

Report | Print

Visiting friends I found going to Werner Mazda was almost like visiting friends. All the staff were very efficient and helpful. We are very happy with our car purcha I found going to Werner Mazda was almost like visiting friends. All the staff were very efficient and helpful. We are very happy with our car purchase. More

by jocelineboucher Verified Customer Verified Customer

Report | Print

Car still smells like cigar smoke. I bought a 2016 VW Golf Sportwagen from Werner. The dealership and salesman were very accommodating. They let me take my time test driving and havin I bought a 2016 VW Golf Sportwagen from Werner. The dealership and salesman were very accommodating. They let me take my time test driving and having the car inspected by a mechanic. When I test drove the car, I could tell it smelled like cigar smoke and the odor was being masked by a sickly-sweet deodorizer. I mentioned this to the salesman and he said they would remove the odor with an "ionizing" process. That took a couple of days which was fine with me - I was in no hurry. When I test drove, actually, "test-smelled" the car again, it had a bleach-like smell that the salesman assured me would go away. I could not smell the cigar smoke It's been a week since the car was ionized. The bleach-like smell has gone away, but a faint smell of cigar smoke and deodorizer has returned. I'm disappointed by this development because it makes the car unpleasant to drive. More

by bristolsing Verified Customer Verified Customer

Report | Print

Purchase of used car Davis Lee was most helpful in explaining all the electronics and programing our iphones to the car, as well as giving a tour of the service department Davis Lee was most helpful in explaining all the electronics and programing our iphones to the car, as well as giving a tour of the service department and explaining benefits of having out service needs fulfilled there. More

by fishrfour Verified Customer Verified Customer

Report | Print