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Nick Harmon
232 Reviews
232 Reviews
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232 Reviews of Nick Harmon
September 03, 2023
It took over 2 hours for them to do a simple oil change. They upsold me on replacing 2 filters and a windshield wiper and then had me waiting even longer and turns out 2 of the 3 items weren't even in stock They upsold me on replacing 2 filters and a windshield wiper and then had me waiting even longer and turns out 2 of the 3 items weren't even in stock. They almost charged me for those services still too until I called it out on the invoice. Insane. And to top it off, they said the car wash made my back chevy emblem fall off. It's since not stayed on my car. I called to complain and my call was never returned. Terrible service. And terrible pricing. More
by s.jo.thorn
Verified CustomerOther Employees Tagged: Craig Pozarski , Steven Thomas, John Webler
September 02, 2023
I was disappointed with the service received and the lack of communication with me. Although my experience has been much better in other instances this time it was quite frustrating since I didn’t feel like of communication with me. Although my experience has been much better in other instances this time it was quite frustrating since I didn’t feel like I was valued as a customer or respected. More
by Cristian Hernandez
Other Employees Tagged: Craig Pozarski, David Maneage , Rodrigo Escalona, Caleb Repinski, Jim Schlicht, Steven Thomas, John Webler
August 30, 2023
The only disappointment was that no one contacted me to inform me that my car was ready. I had to contact the dealership myself inform me that my car was ready. I had to contact the dealership myself More
by ken.harvey
Other Employees Tagged: Craig Pozarski , Steven Thomas, John Webler
August 28, 2023
Very easy to deal with and very professional. New car sales manager was outstanding as usual! New car sales manager was outstanding as usual! More
by TR4SCHLICHT
Other Employees Tagged: Craig Pozarski , Brandon Holmberg, Jim Schlicht, Steven Thomas, John Webler, Ryan Yelton
August 28, 2023
Craig is an all-star! !! All you need to do is look at his card holder… You will see how important this man is. He is important because he is knowledgeable, experienced, po !! All you need to do is look at his card holder… You will see how important this man is. He is important because he is knowledgeable, experienced, polite and informative. This man is a national treasure. More
by Elizabeth Lindl
Other Employees Tagged: Craig Pozarski , Brandon Holmberg, Steven Thomas, John Webler, Ryan Yelton
July 14, 2023
After receiving my last review, the dealership reached out to within 15 mins and worked to fix the issue. Both management and service member called me. I was very impressed with how quick they reached o out to within 15 mins and worked to fix the issue. Both management and service member called me. I was very impressed with how quick they reached out. More
by JenH72
Other Employees Tagged: Jose
July 08, 2023
I brought my car in for a check engine light, when I picked it up the check engine light came back on less than 1 hour later. When I brought it back to lake, they explain the exact same codes I brought picked it up the check engine light came back on less than 1 hour later. When I brought it back to lake, they explain the exact same codes I brought it in with were came back up and acted as if they were new codes. They took my car back and worked on it again reassuring my the issue would be resolved and called me back to charge me again, we agreed that I pay a slightly reduced price. I picked my car up and one day later the check engine lights comes back on and the car is driving worse than it was when I brought it in. When I bring it in the last time the service rep puts it in the machine and tells me it’s still the same code from my initial visit. At this point I’ve paid over $2300, and he explains I need to pay an additional $5300 for a new transmission and that he knew that is what the code meant from the start. I reached to the service manager via email and got no response and when I called the phone rang for 5 minutes. This was a horrible experience. More
by biami89
Other Employees Tagged: Steven Thomas
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