Nick Koch | Page 5

The team needs to work on managing customer expectations. Do not say a service will be completed at a time that cannot be met. My service was promised to be completed in 2 hrs and it took 4 hrs. The service Do not say a service will be completed at a time that cannot be met. My service was promised to be completed in 2 hrs and it took 4 hrs. The service wasn't even started until 3 hrs after my arrival. I don't mind the additional time, but let me know the true completion time so I can manage my day. More

by laura.licavoli Verified Customer Verified Customer

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My advisor was awesome and kept in communication with me. He kept me updated on the status of my service and made sure I was taken care of every step of the way. This dealership has always taken care of me He kept me updated on the status of my service and made sure I was taken care of every step of the way. This dealership has always taken care of me More

by jermainedbrown Verified Customer Verified Customer

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Customer focused, friendly and prompt. Greeted quickly and was kept up to date throughout the day. Greeted quickly and was kept up to date throughout the day. More

by tmmpp24 Verified Customer Verified Customer

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Took over 6 hours for a 2-3 hour appointment, no communication as to why. communication as to why. More

by Kiagreenwaysucks Verified Customer Verified Customer

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Despite the chaos that construction brings, I experienced exceptional service at Greenway Kia North. My service advisor went above and beyond to ensure all parts needing replacement were replaced and covered exceptional service at Greenway Kia North. My service advisor went above and beyond to ensure all parts needing replacement were replaced and covered within my insurance claim. The free shuttle service was also incredibly helpful when the visit spanned multiple days. I’m grateful for the care and attention that went into my car. More

by jessicaspencer Verified Customer Verified Customer

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Lost key, 2 hour oil change/tire rotation wound up 6 hours. Missed my medical appt. I was told a replacement key would take an hour round trip, questioned why key could not be couriered over. Was told t hours. Missed my medical appt. I was told a replacement key would take an hour round trip, questioned why key could not be couriered over. Was told that it would take 2 hours to program new key. Was not told that my spare key would have to be reprogrammed. Big excuse was that new bldg. under construction had caused much turmoil. I asked for a loaner and was called by Enterprise car rental who demanded a $50 returnable fee. The loaner program seemed to be nonexistent until I refused to pay Enterprise suggesting that Kia North pay. Loaner car wa finally authorized even though Kia North possessed my undriveable car. Overall, a very poor first visit (and maybe last visit). More

by wjjseans Verified Customer Verified Customer

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Poor communication and follow up. . Service manager rude. Have not been happy with this dealership since we purchased the car. That time was also a fiasco. Only friendly face was t . Service manager rude. Have not been happy with this dealership since we purchased the car. That time was also a fiasco. Only friendly face was the cashier More

by GVO74561 Verified Customer Verified Customer

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The service advisor took care of me when I needed my oil changed. Courteous, professional and even quick witted. Definitely will go again for future services. changed. Courteous, professional and even quick witted. Definitely will go again for future services. More

by starcat.captain Verified Customer Verified Customer

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I had an overall great experience at this location. They take very good care of my vehicle and communicate concerns in a way that is easily understandable. They take very good care of my vehicle and communicate concerns in a way that is easily understandable. More

by ellyanavicens5 Verified Customer Verified Customer

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excelente servicio profesional 100/100 fas and good price very good service nice people was very fast service price very good service nice people was very fast service More

by florestorrezgerardo Verified Customer Verified Customer

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