Heather was absolutely amazing.
She made the car buying process seamless. She valued our time and we were there less than 2 hours.
She made the car buying process seamless. She valued our time and we were there less than 2 hours.
More
by TRACEY3476
Verified Customer
Verified Customer
Other Employees Tagged:
Heather Loyd
Feb 02, 2024 -
Jenkins Hyundai of Ocala responded
Thank you so much for the great review! We truly appreciate your business, and we are glad that Heather L provided you with excellent service!
We traveled several hours to this dealership based upon
an online search of the EV model vehicle we wanted. The salesman, Donte’, was excellent well versed on most aspects of this model EV. After showing u
an online search of the EV model vehicle we wanted. The salesman, Donte’, was excellent well versed on most aspects of this model EV. After showing us 2 different color styles, we worked with him on an acceptable price offer for a lease arrangement. He was very thorough as was Nick in financing. We have two complaints about our experience: 1. The dealership manager never once introduced himself to us during our 5 hours at the dealership. That is a FIRST for us in 40 years of buying cars. 2. The dealership apparently has no process for properly completing a delivery on electric vehicles which require several hours, at best, to charge. To be willing to send a customer 100 miles home with a new unfamiliar technology vehicle at 60% charged is totally unacceptable. We felt as though the salesman’s hands were tied and he may not have been adequately supported by management in making us as new customers a priority - I don’t know - but my wife and I had to wait an EXTRA almost 3 hours after the deal was done and the car was clean to get partially charged up so we could go - it was going to be dark within the next hour. Because of this delay, Jose had to shortcut our training and was unable to give us 100% delivery tutorial on the features of this new EV. These issues put a real damper on our buying experience and we will give big warnings before giving a 100% recommendation for Jenkins.
More
by ALMISA
Verified Customer
Verified Customer
Jan 26, 2024 -
Jenkins Hyundai of Ocala responded
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Adam Dolin, Customer Relations Manager, 352-620-2264 X 3482.
They were very cooprative in handleing my suituation with
my new car. Kia, my sales person was very helpful.
my new car. Kia, my sales person was very helpful.
More
by 1941BUZZ
Verified Customer
Verified Customer
Other Employees Tagged:
Kia Hudson
Jan 19, 2024 -
Jenkins Hyundai of Ocala responded
Thank you for your review about your experience during your recent purchase! We appreciate your business, and we are delighted to know that we have provided you with excellent service!
Carolyn Davis and Heather Lloyd(?
) were terrific to work with, got the exact car we wanted,and made the process smooth as silk!
Excellent customer service, questions answered quick
) were terrific to work with, got the exact car we wanted,and made the process smooth as silk!
Excellent customer service, questions answered quickly, Matt in finance was super!
More
by dancor1@aol.com
Jan 19, 2024 -
Jenkins Hyundai of Ocala responded
On behalf of all of us, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience working with our employees. We will be sharing your feedback with our team. Enjoy your new vehicle!
Kelly made the car shopping experience very easy and
enjoyable to reach a fair deal,
enjoyable to reach a fair deal,
More
by FLPAINE
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Kruis, Salina Pistone
Jan 12, 2024 -
Jenkins Hyundai of Ocala responded
Thank you so much for the great review! We truly appreciate your business, and we are glad that Kelly Kruis provided you with excellent service!
feel i was not offered the best deal.
was offered way less than what my trade in was worth. I see the vehicle is now for sale on their site for 2x the amount they gave me for trade. The p
was offered way less than what my trade in was worth. I see the vehicle is now for sale on their site for 2x the amount they gave me for trade. The price of vehicle that was Quoted online with internet rep, was not the price when I got to dealership. I should have taken a day to think about this transaction. Lesson learned.
More
by mommys3angls
Verified Customer
Verified Customer
Other Employees Tagged:
Marcus Jurado
Jan 04, 2024 -
Jenkins Hyundai of Ocala responded
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Adam Dolin, Customer Relations Manager, 352-620-2264 X 3482.
Jan 05, 2024 -
mommys3angls responded
Your internet sales team and your in house sales team should be on the same page when negotiating. All correspondence was with internet sales rep, she told me to ask for her when I arrived. I did, only to be told she does not deal with in house clients. The price offered online was much less than the price I ended up paying in dealership. There were suddenly many dealer fees and items added to price of vehicle that internet sales rep never mentioned $8000 is quite a jump for items that should have come with the car to begin with. There are no extra features that I have, was not even shown an upgraded Limited model to compare since that is pretty much what I ended up paying for in a base model.. If I had known, I probably would not have ended up coming to dealership. Late at night, pressure was on and wanted to close the deal so I settled.
Great service and nice to work work.
Never expected to receive my car that I bought the same day
Never expected to receive my car that I bought the same day
More
by SWOOD1928
Verified Customer
Verified Customer
Dec 18, 2023 -
Jenkins Hyundai of Ocala responded
Thank you for your review about your experience during your recent purchase! We appreciate your business, and we are delighted to know that we have provided you with excellent service!
I was very disappointed in the purchasing.
It took 4 hours negotiating the deal. Service was very bad.
It took 4 hours negotiating the deal. Service was very bad.
More
by DMARCUM1025
Verified Customer
Verified Customer
Dec 01, 2023 -
Jenkins Hyundai of Ocala responded
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Adam Dolin, Customer Relations Manager, 352-620-2264 X 3482.
This was my forth car in 5 years all from the same
dealership. That show you something I believe.
dealership. That show you something I believe.
More
by Geo
Verified Customer
Verified Customer
Other Employees Tagged:
Timothy Pinder
Nov 29, 2023 -
Jenkins Hyundai of Ocala responded
Customer satisfaction is our top priority, and we are delighted to hear that we have provided your with so many years of wonderful experiences! Thank you very much for your kind words, your continued business, and for supporting us with your positive review!
All personnel were very courteous and helpful.
Also, very friendly And we like the product. .
Also, very friendly And we like the product. .
More
by BABAFYE
Verified Customer
Verified Customer
Other Employees Tagged:
Carolyn Davis
, David Lenkowski, Salina Pistone
Oct 31, 2023 -
Jenkins Hyundai of Ocala responded
On behalf of all of us, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience working with our employees. We will be sharing your feedback with our team. Enjoy your new vehicle!