"Horrible experience.. I "bought" a car from them and they..."
Horrible experience.. I "bought" a car from them and they didn't have the title to it and I had to bring it to their attention over the course of 5 months of trying to get this resolved. 6-8 phone calls went unreturned, I was lied to saying my title had been processed and they didn't ask for any information at all, I was given a dirty courtesy car that had trash and a used COVID mask in the front seat.
They bought the car back from the bank but then refused to help me out on my next car because they were out $8500 regardless and "couldn't" come down on price on the next car I picked out. I was given the "take it or leave it" attitude from the get go when we talked numbers. I told them to cut me a check for my down payment and I would go somewhere else to buy a car.
I will never step foot on this lot again and recommend going somewhere else to buy a vehicle.
Other Employees Tagged:
, Nick & Bryce
"Fantastic customer service from Tony Corsaro!! I had so..."
Fantastic customer service from Tony Corsaro!! I had so many questions and Tony answered all of them quickly and thoroughly. I felt in safe hands the entire time.
"Very friendly, helpful, sociabe"
Salesman Anas Khan was very polite and helpful. We were always comfortable. Nick in finance was also great. We test drove and had good explanations.
"Tony is an excellent sales person. He gave me a lot of..."
Tony is an excellent sales person. He gave me a lot of knowledge with purchasing my vehicle. I would recommend Tony to anyone I know.
"World Class Service"
- Elisha G.
WELL DESERVED RECOGNITION POST FOR JACK HUSTAVA!!! **Long post but worth the read!**
As someone who has worked in customer service for over 12 years and finance for nearly 7, I make it a point to treat all of my customers like family and help them through stressful times, ESPECIALLY when money is involved. Jack Hustava did just that for me!
Earlier this week I was day dreaming about a new truck as due to physical health issues my car needed to go. It was becoming very painful and nearly impossible to get in and out of my car. As someone who likes to have her ducks in a row I began researching and was presented with WORLD CLASS SERVICE.
What is World Class Service? To me it is being the best of the best. Some of the components I look for are Dedication, Compassion, Integrity, Respect and Personalization. Jack did this and more for me. Below are some examples:
Jack was not pushy but he was dedicated to ensuring I got what I needed and what I could afford. He emailed me and asked if I could come in or if we could speak on the phone. I am sick and have laryngitis and can barely speak. I also live pretty far away. Jack immediately took this into account and did just about EVERYTHING for me via email. Application, credit checks, looking at diff vehicles, EVERYTHING. He told me he did not want me coming out in the cold if I did not have to and that means a lot. I could tell Jack saw me as/cared about me as a person, not a number. Jack truly cares about people and wants to help. Also it was after 5PM when I got to the dealership which is about 45 mins from my house. I told them I had to be somewhere by 8. I was in and out in less than 3 hours. Jack kept telling people I had somewhere to be and ensured I was out on time! I told him if I came in I wanted to take a vehicle home that same day due to the distance I had to drive...He ensured that happen and I now have Storm!
I am aware that there are not honest people in this world. While I am an optimist I am also not naive. Two places I make a point to never go alone is to a mechanic or a dealership as unfortunately people take advantage of women or the elderly who may not know any better. Jack could have been a predator and sold me the most expensive thing on the lot just because. He did not. In fact, he and his awesome colleague Nick in Finance worked magic, went toe to toe with the banks, and was able to knock my negative equity (over 5k) down to $0 and got me in a 2017 Nissan Pathfinder for WAAAAYYYYYYY less than I ever expected. They fought for me without me even asking. I also walked out of there with AWESOME warranties, free car washes, and paid LESS THAN HALF of the down payment I intended on paying even with less than sparkling credit. Speaking of that negative equity, they knocked $550 off of my trade in. Visit their website PRIOR to going in and have that offer emailed to you. Also I only got 1 credit inquiry on my credit! Their integrity is the best I have ever seen. Hubler Nissan is a place I would send my grandmother for a vehicle if she were still here as I trust them just that much!
When I woke up on Friday I was curious about a new vehicle but never dreamed I would have one. Jack Hustava and Hubler Nissan FARRRRR exceeded my expectations. Don't walk, don't run, FLY over there. They were my Christmas Miracle, let them be yours too! Tell them Elisha/Lish sent you!
PS: Their inventory is AWESOME! They use great precision in ensuring they present you with the best vehicles!
Excellent customer service and awesome people that work there. the employees are very nice and friendly and very helpful and are there every step of the way for you.
Other Employees Tagged:
"Great Help for a First Time Lease Return!"
Nick began reaching out to me a month or so ago about the return of my Nissan Rogue. Although I did not get back with him until later, I appreciated the contact so it was not necessary for me to return to the dealership "cold." Nick was both friendly and professional, conversational and knowledgeable. I felt he was really trying to find the right fit and best deal for me. Aaron went to bat for me much the same way, addressing my concerns about an increased monthly payment that stemmed from my terrible credit! He provided a few concessions that helped offset the increased financial commitment and offered some helpful tips that could lower my payment in the future. Finally, Nick O'Connor, who remembered me from the Rogue lease three years ago, was friendly and efficient, while the my new purchase was well cleaned and detailed. Even the custodial crew at Hubler Nissan was extraordinarily friendly! Definitely pleased with the help and treatment I received! I would happily recommend Nick Almond and the others to friends and family looking for a new car.
Other Employees Tagged:
, I didn't catch his name, but the gentleman who detailed the car purchased did a very good job!
"Helpful and fair"
An accident had totaled our car! We needed help quickly! Since we could be considered “old”, (our son’s opinion, not ours), we wanted as many safety features as we could afford.
Thomas was friendly, courteous and knowledgeable about the car we chose, demonstrating it’s features and explaining their uses. (Remember we’re “old”).
He introduced us to people in the service department who explained the maintenance features the dealership offered.
We got a great deal and actually had an easy, fun experience in the process.
Other Employees Tagged:
My wife and I had a very good experience while looking and purchasing our new Rogue. The guys who helped us were very polite, understanding, concerned about putting us in the vehicle we wanted rather than pushing us towards what they wanted to sell. They did their best to match us with a vehicle that met our requirements while staying within our budget. This was our first experience buying from this dealer and will return when we decide to upgrade our other vehicle. Highly recommend this location.
At one point it was stressful trying to keep our daughter under control. She was bored. Josh gave her his cell phone to play games on after my wife's phone died. Not many people would do that.
Other Employees Tagged:
, New guy Josh.
"Wanted to buy 2 cars. Bought 0."
My wife and I went in with the intention of buying two new cars. I was ending a lease on a Nissan Leaf acquired from them, and she was trading in a low-mileage 2007 Acura RDX Tech she bought from Hubler Acura.
The test drive was fine, though no one took much effort to establish what our needs were versus how expensive of a car they could sell us. After that, we waited over an hour (with another appointment pending) before they would tell us what they were going to offer for my wife's Acura. The offer was insultingly low and the math on the paper they showed us with the vehicle price after rebated and trade-ins didn't seem to add up (basically the (Sticker Price) - (Trade-in) should have been lower than that what their papers indicated, making it look at first glance that they were really offering even less.
After making us late to our next appointment, we walked on. The 2018 Rogue wasn't worth $10,000 more than the 2018 Hyundai Sante Fe we ended up buying, and I like my new Kona better than the Kicks.
We'd hoped Hubler Nissan would treat returning customers with cars we'd acquired from them better, especially since we went in there wanting to buy two cars. What we experienced was a dealership more interesting in getting as much money as possible out of us with less of an interest in making sure we had a good experience than they were with getting our money.
They did NOT get our money, and I don't see dealing with Hubler Auto Group again in the future. They lost $50,000 - $60,000 in sales that day.