"Great Help for a First Time Lease Return!"
Nick began reaching out to me a month or so ago about the return of my Nissan Rogue. Although I did not get back with him until later, I appreciated the contact so it was not necessary for me to return to the dealership "cold." Nick was both friendly and professional, conversational and knowledgeable. I felt he was really trying to find the right fit and best deal for me. Aaron went to bat for me much the same way, addressing my concerns about an increased monthly payment that stemmed from my terrible credit! He provided a few concessions that helped offset the increased financial commitment and offered some helpful tips that could lower my payment in the future. Finally, Nick O'Connor, who remembered me from the Rogue lease three years ago, was friendly and efficient, while the my new purchase was well cleaned and detailed. Even the custodial crew at Hubler Nissan was extraordinarily friendly! Definitely pleased with the help and treatment I received! I would happily recommend Nick Almond and the others to friends and family looking for a new car.
Other Employees Tagged:
, I didn't catch his name, but the gentleman who detailed the car purchased did a very good job!
"Helpful and fair"
An accident had totaled our car! We needed help quickly! Since we could be considered “old”, (our son’s opinion, not ours), we wanted as many safety features as we could afford.
Thomas was friendly, courteous and knowledgeable about the car we chose, demonstrating it’s features and explaining their uses. (Remember we’re “old”).
He introduced us to people in the service department who explained the maintenance features the dealership offered.
We got a great deal and actually had an easy, fun experience in the process.
My wife and I had a very good experience while looking and purchasing our new Rogue. The guys who helped us were very polite, understanding, concerned about putting us in the vehicle we wanted rather than pushing us towards what they wanted to sell. They did their best to match us with a vehicle that met our requirements while staying within our budget. This was our first experience buying from this dealer and will return when we decide to upgrade our other vehicle. Highly recommend this location.
At one point it was stressful trying to keep our daughter under control. She was bored. Josh gave her his cell phone to play games on after my wife's phone died. Not many people would do that.
"Wanted to buy 2 cars. Bought 0."
My wife and I went in with the intention of buying two new cars. I was ending a lease on a Nissan Leaf acquired from them, and she was trading in a low-mileage 2007 Acura RDX Tech she bought from Hubler Acura.
The test drive was fine, though no one took much effort to establish what our needs were versus how expensive of a car they could sell us. After that, we waited over an hour (with another appointment pending) before they would tell us what they were going to offer for my wife's Acura. The offer was insultingly low and the math on the paper they showed us with the vehicle price after rebated and trade-ins didn't seem to add up (basically the (Sticker Price) - (Trade-in) should have been lower than that what their papers indicated, making it look at first glance that they were really offering even less.
After making us late to our next appointment, we walked on. The 2018 Rogue wasn't worth $10,000 more than the 2018 Hyundai Sante Fe we ended up buying, and I like my new Kona better than the Kicks.
We'd hoped Hubler Nissan would treat returning customers with cars we'd acquired from them better, especially since we went in there wanting to buy two cars. What we experienced was a dealership more interesting in getting as much money as possible out of us with less of an interest in making sure we had a good experience than they were with getting our money.
They did NOT get our money, and I don't see dealing with Hubler Auto Group again in the future. They lost $50,000 - $60,000 in sales that day.
"2004 Lincoln Aviator "
- Dan the man
Josh was very professional and prompt. He kept in touch with me and was great at follow up. I would recommend him to other buyers. The dealership was very professional and I loved how they totally cleaned up the vehicle before it left the lot.
Other Employees Tagged:
"Very happy "
I’m very happy with my recent purchase. Josh was great and worked with me to find exactly what I wanted. I came into the dealership several times to look at different vehicles and I didn’t feel pressured to buy one. Because I was a first time buyer, he thoroughly explained the process to me and was super helpful. I would definitely recommend him.
The finance guy (I don’t remember his name. It was not the one with the black eye. It was the one josh had to get the offer approved through) was more pushy. I didn’t like him. He was kind of abrasive.
Other Employees Tagged:
"Straight and to the point "
I drove a 2010 GMC Sierra that had practically broke down on me, on my way home from work. I surfed the web looking for a sedan for a decent price. I found one. The next day, on my way to work, with the truck driving rough. I shouldn’t have been driving it. I stopped into Hubler Nissan. I was looking at the new Nissans when Nick Almond walked up to me. We introduced one another and I told him I seen a car online for a certain price. He walked me straight to the Nissan Altima. I told him I liked it but i was honest. I said, “I’m upside down on that truck right there and it’s practically broken down. It shakes and lights up like a Christmas tree on the dash. I can’t afford this on my own but I have help. After test driving we went straight to the paper work. While the paper work was processing I ran to work to accomplish a few tasks. When I got back, we finished the paper work and got me out the door in a 2017 Nissan Altima. I went in upside down on a loan, paying nearly $600 a month. After today, I now have a 2017 Nissan Altima for $311a month. My experience was straight and to the pint mutually. I was very impressed with the service. Nick was great throughout the whole process. He made sure every question was answered and no one walked out with any “deer in the headlights” look. The manager also impressed me. Me being young, in a rough spot was absolutely 100% honest and real with me regarding my situation. I would certainly recommend Hubler Nissan to anyone in the market for a vehicle, especially a Nissan!
Bought a car, ac didn't work. I was told i could bring it in for a diagnosis. later I found out that he meant (you can bring it in for a $129 Diagnosis Fee). I asked Nick if there was anything he could do since I literally only owned the car in the winter and had owned it for less than 90 days. He said there was no "we owe you". Had it checked out by a guy in town and it cost me $15. Shame on Hubler and shame on Nick. I plan to reach out to the BBB this month to let them decide how they want to handle it. I mostly just don't want anyone else to have to deal with this or get caught paying more money than expected when you anticipate everything working the way the information online and the information the sales rep tells you.
2 stars for the fact that I did not get what I was told I would (regardless of whether its in writing or not) they said everything worked, not a 1 star because the vehicle does still run so far.
Other Employees Tagged:
"Nick is the man"
Everything was great, they took great care of me and got me into an amazing new car. I could not be happier with my purchase.
Extremely pleasant experience, no high pressure, felt very comfortable and friendly. My sales person Nick Almond went above and beyond to find me just the right car.