Nick Rose | Page 9

Great, service and fast That’s why I like to go there and get the oil change and anything that i need and get the oil change and anything that i need More

by JORGEBAHR Verified Customer Verified Customer

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Brake pads and rotors were not replaced properly on a Thursday. Bolts on calipers were not tightened correctly. Truck had to be towed back to dealership on Monday. Parts were ordered Monday afternoon t Thursday. Bolts on calipers were not tightened correctly. Truck had to be towed back to dealership on Monday. Parts were ordered Monday afternoon to arrive Tuesday morning. I had not received any communication by 2PM, so I called the dearlership to check on status. Service advisor said it was completed and working on the paperwork. About 30 minutes later, service advisor called back and said it was not finished. The wrong parts came in and he was not informed of the situation. They reordered the parts for delivery first thing Wednesday morning. By 12:15PM, I had not heard anything, so I left a message with the Service Manager. Ten minutes later, I received a call from the Service Advisor informing me everything was checked and completed properly. I asked why no one had called to inform me the truck was done and ready for pickup?? Why did the customer (me) had to call? No reply. At a minimum, at least they could have cleaned and vacuumed the truck. More

by galake Verified Customer Verified Customer

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Customer service was excellent. I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me af I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me after some discussion. I really appreciate the level of customer service received while there. More

by JECAREY0818 Verified Customer Verified Customer

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