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Nick V
Nick V at Ourisman Tri-State Subaru
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Nick V | Page 6

Express Service Advisor

Ourisman Tri-State Subaru

255 E Cleveland Ave
Newark, DE 19711

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4.8
148 Reviews
4.8

148 Reviews

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148 Reviews of Nick V

April 15, 2022

Dealership Rating
Employee Rating

Took my car in for 60,000 checkup. Quick service and car is running smoothly. Thank you Matt slap subaru More

by Countcrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 16, 2022

Ourisman Tri-State Subaru responded

We're glad we could take care of business for you and get you safely back on the road! It means so much that you put your trust in Matt Slap Subaru, and we hope you'll continue to rely on us for all your service needs for many miles to come!

April 10, 2022

Dealership Rating
Employee Rating

Very positive experiences with Service department. Easy to make appointments. Advisors keep you updated on progress and provide loaner cars when needed. Repair costs have never exceeded estimates and More

by Lou S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 11, 2022

Ourisman Tri-State Subaru responded

Lou, thanks for the wonderful 5 star review! We're always happy to help!

April 09, 2022

Dealership Rating
Employee Rating

Easy to use website to make service appointment, polite and helpful staff, comfortable waiting area, low pressure sales pitch for additional service. More

by SteveP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 11, 2022

Ourisman Tri-State Subaru responded

Steve, thanks for the great review! Please let us know how we can reach 5 stars in the future.

April 07, 2022

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Employee Rating

Polite service representative’s, explain your service results. Nice, clean, and comfortable waiting area. Great service. More

by Hargod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 08, 2022

Ourisman Tri-State Subaru responded

Hargod, thanks for the great review. Please let us know how we can achieve 5 stars in the future.

April 05, 2022

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Employee Rating

prompt service, all issues addressed and taken car of, all questions answered. I have always been well served by the people at subaru dealership. More

by papa bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 07, 2022

Ourisman Tri-State Subaru responded

Thanks for the great 5 star review!

April 02, 2022

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Employee Rating

Great Experience! Fast friendly service. Nice clean waiting room. I will be back for sure, highly recommend this dealership. More

by ctautodetailingde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 07, 2022

Ourisman Tri-State Subaru responded

Thanks for the wonderful 5 star review! We're always happy to help.

March 30, 2022

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Employee Rating

Waited 90 minutes for oil change and tire rotation. Was told I need anew battery so I have to come back. This will be #4!!! Waiting for call back. More

by ruthacmuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 30, 2022

Ourisman Tri-State Subaru responded

Ruth, we're sorry for the long wait. Thank you for coming to our dealerhip!

Mar 30, 2022

ruthacmuller responded

Thank you

March 11, 2022

Dealership Rating
Employee Rating

Took my car for repairs got it back in worse condition-test before going home More

by Sejees
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Mar 15, 2022

Ourisman Tri-State Subaru responded

Sejees, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. Thank you. Ben Slap Parts & Service Director 302-453-9900 x166

February 11, 2022

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Employee Rating

Great staff and a. very organized service center. I will return here for my Subaru service in the future. More

by stephenbry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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January 29, 2022

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Employee Rating

I had a very frustrating day waiting for an oil change. The wait lasted close to 3+ hours. More

by Terria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Jan 31, 2022

Ourisman Tri-State Subaru responded

Terria, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. Ben Slap Parts & Service Director 302-453-9900 x166

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