Nick V
Nick V at Ourisman Tri-State Subaru

Nick V | Page 7

Express Service Advisor

Ourisman Tri-State Subaru

255 E Cleveland Ave
Newark, DE 19711

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150 Reviews
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150 Reviews

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150 Reviews of Nick V

February 11, 2022

Dealership Rating
Employee Rating

Great staff and a. very organized service center. I will return here for my Subaru service in the future. More

by stephenbry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2022

Dealership Rating
Employee Rating

I had a very frustrating day waiting for an oil change. The wait lasted close to 3+ hours. More

by Terria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 31, 2022

Ourisman Tri-State Subaru responded

Terria, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. Ben Slap Parts & Service Director 302-453-9900 x166

January 22, 2022

Dealership Rating
Employee Rating

The service was thorough, quick and well done. My car was ready in 30 minutes. All service employees were polite and respnsive. More

by jgdunning.jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 21, 2022

Dealership Rating
Employee Rating

My 9 year old Subaru Forester had an excellent service day at Matt Slap yesterday. It runs much smoother since its “spa day”. More

by SBTrahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 17, 2022

Dealership Rating
Employee Rating

Excellent intake and very prompt service. Only complaint Excellent intake and very prompt service. Only complaint was that Danielle at checkout was rude and impersonal. More

by Mkhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Ourisman Tri-State Subaru responded

Thank you for this great review. We appreciate your feedback and will be better in the future. Thanks.

January 14, 2022

Dealership Rating
Employee Rating

All over the service was done very professionally except they forgot to adjust the clock. Did not notice that until I noticed it after coming out of the meat shop and luckily I was near enough to return be More

by Shakuntala27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 14, 2022

Dealership Rating
Employee Rating

I had excellent service in interacting with 3 different employees. All were pleasant and extremely helpful I have gone here since I bought my car here in 2017 and have never had less than great service More

by Pamiss45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Transport driver Rajaihara ( sp?) and Serena who checked me out and helped me so much to get my cell phone programmed in my car

Jan 28, 2022

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 07, 2022

Dealership Rating
Employee Rating

Always have gotten great service from Matt Slapp. Best dealership I have dealt with for the past 5 years. More

by Guy Gola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2022

Guy Gola responded

Keep up the good work!

January 07, 2022

Dealership Rating
Employee Rating

A great dealership and service department with a very friendly and professional staff. I would highly recommend to my family and friends. More

by Fjweber0205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clyde

Jan 28, 2022

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 07, 2022

Dealership Rating
Employee Rating

Excellent customer review in service after the sale is an integral part of Matt Slap Subaru. More

by FuzzWuzz16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

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