Nick V
Nick V at Ourisman Tri-State Subaru

Nick V | Page 8

Express Service Advisor

Ourisman Tri-State Subaru

255 E Cleveland Ave
Newark, DE 19711

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150 Reviews
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150 Reviews

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150 Reviews of Nick V

January 06, 2022

Dealership Rating
Employee Rating

I came in for an Express checkup for my car. My tire sensor indicated low pressure (which I could have filled) but I also noticed a cap on one of the tires was missing. I stopped in to get a new one. More

by MH
Customer Service
Friendliness
Recommend Dealer
Yes
Jan 06, 2022

Ourisman Tri-State Subaru responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

January 01, 2022

Dealership Rating
Employee Rating

Dealership was very good. Car wash was well done. Car was repaired under warrenty replacing battery and completed when said lt would be done. More

by Buddysutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2022

Ourisman Tri-State Subaru responded

Thank you for the great review!

December 24, 2021

Dealership Rating
Employee Rating

Friendly and efficient personnel. Work completed quickly. Waiting area clean and comfortable with complimentary coffee or tea. More

by Camsimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2021

Ourisman Tri-State Subaru responded

Thank you for the positive feedback!

December 18, 2021

Dealership Rating
Employee Rating

They have always been courteous & honest with me. I would recommend them to anyone. My next vehicle will come from them as well. I know some of the prices can get a little on the high side but you get qualit More

by jbetch02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron J.

Dec 21, 2021

Ourisman Tri-State Subaru responded

Thank you for the fantastic 5-star rating! Please let us know more about your visit so we can continue to meet your expectations!

December 16, 2021

Dealership Rating
Employee Rating

Everyone at this dealership is very professional, courteous and more than willing to do little extra things that I might request. Couldn't be happier with their service. More

by dbaylis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2021

Ourisman Tri-State Subaru responded

Thank you for the outstanding feedback! We are glad you had a great experience in our dealership!

December 12, 2021

Dealership Rating
Employee Rating

$70 for an oil change is a bit much. $90 if you add tire rotation. No thank you. I’ll go else where. More

by kevinlegenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2021

Ourisman Tri-State Subaru responded

Thank you for the feedback.

December 11, 2021

Dealership Rating
Employee Rating

Good customer service combined with reliable repairs. I would recommend this dealership. I’ll be back. More

by kennethguarino1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 04, 2021

Dealership Rating
Employee Rating

Poor communication, not ready for appt, (part not there), excessive waiting time, no apologies, all new employees not trained. More

by jack.kuszyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Not sure of manager on duty

Dec 07, 2021

Ourisman Tri-State Subaru responded

Jack, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Sincerely, Ben Slap, Parts & Service Director. 302-453-9900 x166

Dec 07, 2021

jack.kuszyk responded

I am in customer service myself & what I experienced is not acceptable behavior. I am not a complainer, so if I am unhappy with the service provided there must be others feeling the same way. I think maybe training your service staff (how about courtsey, apologies, etc.) might go a long way. Not sure if you are understaffed, new employees, or something else but that was truly awful.

December 01, 2021

Dealership Rating
Employee Rating

Always a professional experience from staff members and mechanics.It is a positive experience for me. More

by pianogirlsharonl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 30, 2021

Dealership Rating
Employee Rating

Always fast courteous service with friendly people. Comfortable waiting area. Available loaners if required and I would recommend this dealership to a friend or family member. They will be on my list f More

by Uncle Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory C. , Laura

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